Opiniones de viajeros
Valoración general
7,2
Bueno
Basado en 2.131 opiniones
General
7,7
Embarque
7,7
Comodidad
7,5
Personal
8,2
Actividades
6,1
Comida
6,3
Ir al contenido
Información sobre GOL Linhas Aéreas
| Código IATA | G3 |
| Rutas | 952 |
| Ruta principal | Río de Janeiro Santos Dumont - São Paulo Congonhas |
| Aeropuertos con conexión | 205 |
| Aeropuerto principal | París Charles de Gaulle |
Valoraciones de viajeros sobre GOL Linhas Aéreas
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
4,8
Mala atención del personal, muchos problemas para embarcar,
Ventajas: El vuelo tranquilo.
Desventajas: El personal no esta predispuesto a ayudar a extranjeros que no entienden idioma portugues. Muchos problemas para embarcar, perdimos el vuelo, tuvimos que tomar otro mas tarde y nos cobraron la diferencia. En general muy mal GOL....
Opinión de
-
2,0
No pudimos viajar, muy mala predisposición de parte de la empresa
Ventajas: Nada porque no nos permitieron viajar
Desventajas: No entendíamos como hacer el chek in electrónico, puesto que no teníamos un código que pedía el sistema, nos enviaron a averiguar en varios puestos, hasta que cuando obtuvimos el mismo, ya habían cerrado el vuelo, y no nos dieron la posibilidad de viajar, luego había un vuelo a las 21 hs que nos querían cambiar cobrando la diferencia y no fue posible porque querían que ustedes autoricen el cambio y no fue posible comunicarme tampoco con ustedes. En definitiva, mañana viajamos con otra aerolíneas y vamos a pagar todo el costo de nuevo. Muy mala experiencia, mal trato de parte del personal de Gol.
Opinión de
-
10,0
Excellent experience
Ventajas: The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again.
Desventajas: I didn’t like the snacks.
Opinión de
-
8,6
Ventajas: Check-in
Opinión de
-
6,4
Allow extra time
Ventajas: Their boarding is more orderly than many Brazilian airlines.
Desventajas: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.
Opinión de
-
7,3
Good overall
Ventajas: Crew was friendly, helpful, overall awesome. Comfort level was great.
Desventajas: There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing.
Opinión de
-
7,3
Horrible food for an International flight
Ventajas: Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase.
Desventajas: Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it.
Opinión de
-
8,0
Desventajas: It was very hot on the plane. Very little air conditioning.
Opinión de
-
8,6
Ventajas: Crew
Desventajas: Food
Opinión de
-
2,0
Desventajas: Extremely cramped. They ran out of certain drinks. Confusing boarding.
Opinión de
-
6,0
Need more help at GRU
Ventajas: Nice people once you get to an agent
Desventajas: Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport.
Opinión de
-
4,3
At least there is room for improvement!
Ventajas: Nothing.
Desventajas: Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! .
Opinión de
-
7,3
Good overall
Ventajas: Crew was friendly, helpful, overall awesome. Comfort level was great.
Desventajas: There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing.
Opinión de
-
7,3
Horrible food for an International flight
Ventajas: Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase.
Desventajas: Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it.
Opinión de
-
8,0
Desventajas: It was very hot on the plane. Very little air conditioning.
Opinión de
-
4,8
Mala atención del personal, muchos problemas para embarcar,
Ventajas: El vuelo tranquilo.
Desventajas: El personal no esta predispuesto a ayudar a extranjeros que no entienden idioma portugues. Muchos problemas para embarcar, perdimos el vuelo, tuvimos que tomar otro mas tarde y nos cobraron la diferencia. En general muy mal GOL....
Opinión de
-
2,0
No pudimos viajar, muy mala predisposición de parte de la empresa
Ventajas: Nada porque no nos permitieron viajar
Desventajas: No entendíamos como hacer el chek in electrónico, puesto que no teníamos un código que pedía el sistema, nos enviaron a averiguar en varios puestos, hasta que cuando obtuvimos el mismo, ya habían cerrado el vuelo, y no nos dieron la posibilidad de viajar, luego había un vuelo a las 21 hs que nos querían cambiar cobrando la diferencia y no fue posible porque querían que ustedes autoricen el cambio y no fue posible comunicarme tampoco con ustedes. En definitiva, mañana viajamos con otra aerolíneas y vamos a pagar todo el costo de nuevo. Muy mala experiencia, mal trato de parte del personal de Gol.
Opinión de
-
6,4
Allow extra time
Ventajas: Their boarding is more orderly than many Brazilian airlines.
Desventajas: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.
Opinión de
-
2,0
Desventajas: Extremely cramped. They ran out of certain drinks. Confusing boarding.
Opinión de
-
6,0
Need more help at GRU
Ventajas: Nice people once you get to an agent
Desventajas: Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport.
Opinión de
-
4,3
At least there is room for improvement!
Ventajas: Nothing.
Desventajas: Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! .
Opinión de
Estado de vuelo
Mapa de rutas de GOL Linhas Aéreas
Rutas de vuelo principales
Principales aeropuertos en los que opera GOL Linhas Aéreas
- Aeropuerto París Charles de Gaulle (CDG)
- Aeropuerto São Paulo Cumbica (GRU)
- Aeropuerto São Paulo Congonhas (CGH)
- Aeropuerto Ámsterdam-Schiphol (AMS)
- Aeropuerto Buenos Aires Aeroparque Jorge Newbery (AEP)
- Aeropuerto Rio de Janeiro–Galeão Intl (GIG)
- Aeropuerto Atlanta Hartsfield-Jackson (ATL)
- Aeropuerto Brasilia Presidente Juscelino Kubitschek (BSB)
- Aeropuerto Río de Janeiro Santos Dumont (SDU)
- Aeropuerto Puerto Alegre Salgado Filho (POA)
- Aeropuerto Fortaleza Pinto Martins (FOR)
- Aeropuerto Buenos Aires Aeropuerto Internacional Ministro Pistarini (EZE)
- Aeropuerto Salvador de Bahía (SSA)
- Aeropuerto Belo Horizonte Tancredo Neves Intl (CNF)
- Aeropuerto Curitiba Afonso Pena (CWB)
Información de contacto de GOL Linhas Aéreas
- G3 Código IATA
- +55 11 5504 4410 Llamar
- voegol.com.br Visitar
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.
