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Tasteless food and not much entertainment

Ventajas: Borading Flights on time Crew Confort was just ok.

Desventajas: Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few.

Customer service approached were not helpful, did nothing to resolve i

Ventajas: Did not get into flight

Desventajas: They changed the gate in last minute without proper communication

Desventajas: The airplane was very late, so I didn't make it to my connecting flight.

Layover horrible, food was good.

Ventajas: The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat.

Desventajas: The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover.

Ok.

Ventajas: The crew was spectacular. They had 20 crew members.

Desventajas: Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down.