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I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew.

I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time.

Plane was really old. They desperately need to upgrade their fleet.

Being done.

Being thirsty.

Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates.

Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again

Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!

Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!

Same as above

Nothing

Stewards polite and mindful

Weather

Punctuality

Snooth and efficiënt with a KLM service

No entertainment

Nice flight ...was comfortable travel ...good food.Thanks

No such things

I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!

I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint.

Comfort was better than on the previous Dash-8. Food was OK.

Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.

very bad not clean sting like bad smell in the flight

So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..

Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket.....

We had a tight connection and they bussed us to the next plane. Awesome.

THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT.

RAN OUT OF MAIN DISH (ATLEAST ONE)

Good servise in the plane.

I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set.

seat cannot recline

good company

Same as above

SAME AS ABOVE

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

Flight share with another airline so we couldn’t book our seats in advance.

Space is cramped. Very professional and courteous crew.

Terrible movie selection

Everything

Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad...

The general attitude of the crew was good

There should be improvement in the food

Same as above.

Staff needs to be briefed on what an insulin pump is.

Didn't like anything

Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment

Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time.

The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious.

Crew very nice and helpful , boarding also

No entertainment in aircraft or mobile chargers

I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups.

All good

Punctuality

The planes are clean, the attendants friendly but formal.

The food selections was basic - the entertainment selection was mediocre

Comfortable seats, smooth flight, good service on board

Did not care for insect spraying, limited entertainment / movie choices.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.

Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.

Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.

No complaints about anything.

Everything

Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates.

Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again

I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups.

I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good.

So glad to make our tight connection.

We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home

So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..

nothing

Everything worked like a flight should work from check-in to landing

Food was minimal and rather tasteless, but not a real concern

Same as above

Nothing

Stewards polite and mindful

Weather

I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed.

The situation so comfort

The limited wifi connection

The food was good.

The boarding process need improvement. The sits are very tight.

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

Same as above

SAME AS ABOVE

TVs did not work, no wifi available. Seats were cramped and staff was rude.

very bad not clean sting like bad smell in the flight

Check in was ok.

The crew on the flight was terrible, they just disappeared and only came out to give the meals didn’t bother to collect them afterwards, you ran out of soft drinks after the first round.

We had a tight connection and they bussed us to the next plane. Awesome.

This flight on an A330 had big touch screens which worked well. Seats were spaced apart with good room and were fairly comfortable. Nice, friendly crew.

THE CREW WAS VERY EFFICIENT AND COURTEOUS, EXCELLENT ENTERTAINMENT.

RAN OUT OF MAIN DISH (ATLEAST ONE)

No usb chargers on plane

CREW WAS VERY GOOD AT THEIR JOB

WEBSITE FOR CHECK IN WAS A BIT CONFUSING

Comfortable seats, smooth flight, good service on board

Did not care for insect spraying, limited entertainment / movie choices.

Everything worked like a flight should work from check-in to landing

Food was minimal and rather tasteless, but not a real concern

Same as above

Nothing

I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed.

It was a comfortable flight with good intertainment.

The food could be better.

luggage take time to receive , over 1 h

luggage tale long time to receive

The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident.

Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad...

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

Delayed 45 mins making transfer for international flight difficult

It was so hot on the (delayed) flight

The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!

My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.