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Ventajas: Seat was comfy and spacious for economy class

Desventajas: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Ventajas: The aircraft

Desventajas: No overbooking next time!

Ventajas: Seat was good

Desventajas: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Ventajas: La atención de la tripulación

Desventajas: The delay time was too much for no proper reason

Ventajas: G

Desventajas: G

Ventajas: Excellent crews

Ventajas: The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room

Desventajas: The food could have been better. Honestly much better

Ventajas: Crew was great. Very friendly and accommodating

Desventajas: Regional jet had hard seats but adequate for 1 he flight

Ventajas: crew

Desventajas: children entertainment

Ventajas: Crew was excellent. Seats were uncomfortable

Ventajas: Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight..

Desventajas: No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!

Ventajas: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.

Desventajas: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.

Ventajas: Good flight in a nice A380, I’m in the top floor on premium economy.

Desventajas: Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot.

Desventajas: Server was mean

Ventajas: Crew was the best ever.

Desventajas: Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?

Ventajas: Entertainment system failed repeatedly.

Desventajas: Entertainment system failed repeatedly.

Ventajas: Excellent service

Desventajas: boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups.

Ventajas: The entertainment options were great.

Desventajas: Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat.

Ventajas: Timing immigration check in is good

Desventajas: Food was not up to the mark. Didn’t get what is promised

Desventajas: Food has gone down a lit

Desventajas: Entertainment was not working

Ventajas: every thing from the new plane until arrive it was amazing

Desventajas: nothing every thing i like it

Ventajas: Crew was great. TV Entertainment system was excellent.

Ventajas: Yes overall probably the best flight to Chennai from DC

Ventajas: Boarding was very smooth.

Desventajas: We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all.

Desventajas: Improve quality of service and cleanliness.

Ventajas: The crew was great and the dinner was really good!

Desventajas: Breakfast could have been better and the seat was pretty uncomfortable

Ventajas: Everything was amazing, I would say best airlines from Male to Dubai. Crew is super amazing as well.

Ventajas: The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long

Desventajas: Not much to complain about

Desventajas: Flight delayed 6 hrs due to operational issues on the Emirates side

Ventajas: Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be.

Desventajas: Difficult when you’re tall to have better seating.

Desventajas: Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that.

Ventajas: nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival

Desventajas: KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa

Desventajas: Better food choice and little more attentive crew.

Ventajas: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Desventajas: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Ventajas: General flight journey

Ventajas: The crew was pleasant

Desventajas: Baggage checkin & flight boarding was slow & disorganized.

Ventajas: Great crew, comfortable seating with enough leg room.

Desventajas: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Ventajas: The seat was a little uncomfortable but the crew were amazing.

Ventajas: Crew was nice and pleasant

Desventajas: Flight very late

Ventajas: Very friendly crew and on time with no problems.

Desventajas: The KLM crew are always great serving and treating you. Well above many other airlines.

Ventajas: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!

Desventajas: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not

Desventajas: Nothing

Ventajas: Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average.

Ventajas: The crew were very welcoming, helpful and charm, makes you feel easy

Desventajas: General interior cleanliness

Desventajas: I congratulate the KLM crew!

Ventajas: Very professional

Desventajas: Lost luggage

Desventajas: KLM crew exceed our expectations

Ventajas: Crew was great and helpful despite oversight in my special meal.

Desventajas: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Ventajas: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Ventajas: The crew were ok but took ages to help you

Desventajas: faster service in the plane

Ventajas: crammed seats, meh food first experience with ethiopian, wasn't great

Ventajas: The crew was amazing and the flight was smooth

Ventajas: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Desventajas: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Ventajas: The crew was great. The soecial meal request was hadled well despite oversight.

Desventajas: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Desventajas: Staff rude and short

Ventajas: The friendliness of the crew

Desventajas: Entertainment was not working

Ventajas: Boarding staff .

Desventajas: Food was very bad and started to charge you for some food and drink items .

Desventajas: Food choice for vegetarian meal was horrible.

Desventajas: Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane

Ventajas: Fantastic

Desventajas: Everything

Ventajas: The airport was good

Desventajas: There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them

Desventajas: Great

Ventajas: Seats were good, flight attendants cordial.

Desventajas: It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal.

Ventajas: plane was clean

Ventajas: Crew was great. Very friendly and accommodating

Desventajas: Regional jet had hard seats but adequate for 1 he flight

Desventajas: Food could be better

Desventajas: No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point

Ventajas: The crew was amazing and the flight was smooth

Ventajas: Excellent seat

Ventajas: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Desventajas: The food could have been better and the crew attention and assistance to the passengers.

Ventajas: The crew were very welcoming, helpful and charm, makes you feel easy

Desventajas: General interior cleanliness

Ventajas: The crew is really welcoming

Desventajas: The seats are too narrow and a bit too hard

Desventajas: Fix the damn KIOSKS at Vienna!

Ventajas: La atención

Desventajas: Comida

Ventajas: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Desventajas: Food quality was not so good.