Ventajas: "yes"
Desventajas: "food"
Ventajas: "Crew was very attentive."
Desventajas: "Timing, the connection timing was bad, I missed my connection to Calgary"
Ventajas: "La comida"
Desventajas: "La comodidad"
Ventajas: "La comida estaba muy rica"
Desventajas: "Los asientos son bastante incómodos, especialmente para un vuelo transatlántico"
Ventajas: "The crews were amazing, food was okay, overall pretty good"
Ventajas: "Comfortable seating, everything clean, good entertainment"
Desventajas: "Stewardess was VERY rude and unpleasant"
Ventajas: "They were good."
Desventajas: "Better English language and Better professional training."
Ventajas: "El servicio muu bueno, al igual.que la.comidad y la variefad de peliculas"
Ventajas: "La atenccion"
Desventajas: "Más películas en espańol"
Desventajas: "Se retraso 50 minutos y perdi una cita importante en bangkok"
Ventajas: "None"
Desventajas: "Delayed flight, poor food, unorganized"
Ventajas: "Limpieza del avión y la buena atención del personal abordo. El espacio el clase turista es bueno."
Desventajas: "Abrieron los mostradores para check in sólo dos horas y media antes del vuelo lo que hizo que mucha gente que habíamos llegado desde 3hrs antes tuviéramos que esperar al menos 30 mins para ser atendidos. Obviamente la gente que llegó después tuvo que esperar aún más."
Ventajas: "Limpieza y buen servicio del personal de la aerolínea"
Ventajas: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Desventajas: "I loved everything about this flight!"
Desventajas: "Habian muchos latinos, y el centro de entretenimiento no tenia nada de español."
Desventajas: "no me gusto que no incluyeran el lenguaje de español para subtitulos en las peliculas por lo menos."
Ventajas: "A well & kind hospitality"
Desventajas: "Liked almost all"
Ventajas: "Nice plane"
Desventajas: "Non"
Ventajas: "nothing"
Desventajas: "worst food, service and we also didn't received our bags"
Ventajas: "Airline provided wheelchair for my injured friend and priority boarding"
Desventajas: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
Ventajas: "On time, comfortable, beautiful, new terminals (Beijing and ZZ)"
Desventajas: "No wine served"
Desventajas: "my baggage didnt arrive with me"
Ventajas: "Business class & price"
Desventajas: "Service for food. Our whole section was not served dessert."
Desventajas: "El mal trato de las azafatas"
Ventajas: "La comodidad del avión y la puntualidad"
Desventajas: "Las azafatas son un poco groseras."
Ventajas: "very good service both on flight and on the phone"
Desventajas: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
Ventajas: "pork with rice was delicious."
Desventajas: "Bad service..missed connection..Missed our connection.."
Ventajas: "No problems is a good thing."
Desventajas: "Seats."
Ventajas: "Good food. Great price and value. You can't beat the free hotel stay if you have a layover that is 8 hours or longer."
Ventajas: "Comfortable flight"
Desventajas: "Flight was delayed so I had to run to my next flight...not good"
Ventajas: "service is great"
Desventajas: "Small plane so not very comfortable."
Ventajas: "The flight crew were extremely hard working and efficient."
Desventajas: "Plenty of time at point of connection yet bags didn't fly with me to final destination. Not very impressed with the A380"
Ventajas: "Great service on the plane."
Desventajas: "Flight was delayed by 3 hours."
Ventajas: "the serivice during the trip"
Desventajas: "1 hour delay."
Ventajas: "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
Desventajas: "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
Ventajas: "Very few or none options for none red meat eaters."
Desventajas: "Food"
Ventajas: "Keep us well fed, drinks, onboard entertainment was ok, lots of movies, free pillow, blanket, and my overnight flight was provided with ear plugs, eyemask and toothbrush."
Desventajas: "Unable to use mobile phone on airplane mode or laptop computer at any point of the flight. Windows HAD to be down the entire flight. Also one leg of the flight l was unable to bring extra water l purchased in the airport onto the plane."
Ventajas: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
Desventajas: "The plane was very old"
Desventajas: "We couldn't land in Kunming so we arrived with 6.5 hours delay"
Ventajas: "would do it again."
Desventajas: "some food a bit dodgy but otherwise OK."
Ventajas: "I really can't think of anything on this flight that stood out. We were delayed to check-in for no reason, and nothing special was done. No entertainment on board."
Desventajas: "We arrived late into Guangzhou, and had to do the international transfer, and the staff were not much help at all. They did nothing to make sure we made our next flight with them. We literally ran through the airport which wasn't completely necessary. It was the cheapest by a long shot though. Spending the night in the GZ airport on your way to Phnom Phen is not recommended. . . We did that and the GZ airport has windows open to the outside so it's freezing inside."
Desventajas: "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
Ventajas: "Cheap / best / time saver experience"
Desventajas: "Food"
Ventajas: "Crew appearance"
Desventajas: "No snacks no food"
Desventajas: "Flight delay."
Ventajas: "There was a good amount of leg room for an economy seat"
Desventajas: "I wish it had more movie options"
Ventajas: "Crew was nice"
Desventajas: "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
Ventajas: "The crew was nice"
Desventajas: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Desventajas: "Hope to keep departure on time !!!!!!"
Ventajas: "great price and overall service"
Desventajas: "Delayed / diverted - no communications whatsoever"
Ventajas: "crew is ok though not much speaking english"
Desventajas: "no other comment"
Ventajas: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Desventajas: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
Ventajas: "Crew was friendly"
Desventajas: "To many transfers"
Desventajas: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Desventajas: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Ventajas: "Nothing"
Desventajas: "Had to process in and out of immigration then back into airport No transit area"
Ventajas: "Nothing"
Desventajas: "Late"
Ventajas: "Nothing"
Desventajas: "Everything"
Ventajas: "Nothing"
Desventajas: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Desventajas: "The flights got delayed. One of the flights got delayed without a notice in advance."
Ventajas: "Finally getting a flight the next day"
Desventajas: "My seat was given to someone even though I still had time to make the connection."
Desventajas: "Why is my passport number wrong?"
Ventajas: "crew was nice"
Desventajas: "food was dry"
Ventajas: "Nothing"
Desventajas: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
Ventajas: "Clean plane. Left on time. A little more seat room than many other carriers."
Desventajas: "Poor selection of movies. Want more light comedy"
Ventajas: "Nothing. never boarded. Took the train instead."
Desventajas: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Ventajas: "No problem with staff"
Desventajas: "Food is okay"
Desventajas: "wrong food?"
Desventajas: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
Ventajas: "Complimentary wifi and excellent crew service"
Desventajas: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Ventajas: "The cabin crew were very nice and courteous!"
Desventajas: "Couldn't be helped, it was just a long flight!"
Ventajas: "We left 13 mins late but landed 45 mins earlyearly"
Ventajas: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Desventajas: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Ventajas: "Seat were comfortable , staff friendly"
Desventajas: "The long layover"
Ventajas: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Desventajas: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Ventajas: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Desventajas: "The flight was delayed by 40 minutes."
Ventajas: "Nothing"
Desventajas: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Desventajas: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Desventajas: "XiamenAir lost one of my bags and has still not found it"
Ventajas: "no regards for customers"
Desventajas: "no regards for customers"
Desventajas: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Ventajas: "Crew and staff are professional and worked well together, fairly efficient"
Desventajas: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Desventajas: "El vuelo se demoró y durante la demora no daban noticias de la nueva hora de salida. Tuvimos que esperar dentro del avión alrededor de una hora y media."
Ventajas: "on time food"
Desventajas: "no movies"
Ventajas: "Their price"
Desventajas: "Delays, delays and more delays. Then cancellations after!!!"
Desventajas: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Ventajas: "Price, Opportunity to check out a city I never would have visited while on extended layovers"
Desventajas: "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
Ventajas: "Boarding was pretty quick."
Desventajas: "Seats were quite uncomfortable. Not much leg room."
Ventajas: "Boarded early."
Desventajas: "Smaller plane so not much room to move around. No individual entertainment system."
Ventajas: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Desventajas: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
Desventajas: "I needed to change my flight, attempted to contact Xiamen customer service and could not reach anyone that could speak English. So I had to purchase a separate plane ticket. It was a frustrating experience."
Ventajas: "Food."
Desventajas: "Headphones were not provided."
Ventajas: "Nothing. It was a bad experience."
Desventajas: "They could have served food. They could have checked us in through to our final destination."
Ventajas: "El avión muy moderno, la puntualidad."
Desventajas: "El espacio entre filas, un desastre."
Desventajas: "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
Desventajas: "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
Ventajas: "Buena atención por parte de la tripulación ."
Desventajas: "Alimentos menos grasosos"
Ventajas: "Puntualidad"
Desventajas: "Comunicación en inglés.. horrible comida"
Ventajas: "Puntualidad"
Desventajas: "Comunicación en inglés... es mínima"
Ventajas: "Puntualidad"
Desventajas: "Pésima comunicación en inglés... malísima comida"
Ventajas: "La tripulación genial y la puntualidad muy bien"
Desventajas: "Se que estamos en asia pero podrían poner el idioma español a las películas que se ofrecen"
Ventajas: "crews were amazing"
Desventajas: "Food"
Desventajas: "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
Ventajas: "Food was okay, though they didn't get the variety of our vegetarian meals correct once again. Flight was timely."
Desventajas: "Worst thing was changing our pre-reserved seats saying it was an improvement, then sticking me from an aisle to a middle seat. It's one thing to do it, but it's egregious to lie about it. Crew was cold and not so friendly. They were a little rude as well, but some passengers were also rude. They were efficient, however. Earphones didn't work properly. Movie selection was just okay. Layover too long without a supplied hotel (16 hours)."
Desventajas: "Pesima comida"
Ventajas: "The flights were on time and the staff were very helpful with everyone’s needs."
Ventajas: "The flight was fairly smooth. There was a good selection of movies."
Desventajas: "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
Desventajas: "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."
Ventajas: "Comfortable flight,on time departure,friendly staff"
Desventajas: "Long layover"
Desventajas: "Worst airline I ever flew on"
Ventajas: "Cheap flights and very modern airplane"
Desventajas: "Food wasn’t great, my bags didn’t make the connecting flight."
Ventajas: "Cheap flights, great alliance"
Desventajas: "Food was not great, many people on board were very rude, someone even clipped her nails and airline attendant didn’t say anything"
Ventajas: "Me gustó que al ser un avión más pequeño, había filas de asientos sólo para dos personas, por lo que si viajas en pareja, es muy conveniente."
Desventajas: "Que las opciones de alimentos no fueran exclusivamente comida china para los vuelos internacionales."
Desventajas: "El clima de la cabina estaba muy frio y luego ya no aguantabamos el calor. Muy malo"
Ventajas: "not much CE at their usual"
Desventajas: "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"
Desventajas: "We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience."
Ventajas: "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
Desventajas: "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
Desventajas: "Mi maleta no fue subida al avión y llego en más de un dia despues"
Desventajas: "The ground staff at ICN is not polite. We asked them whether we can load more bag before we headed to downtown to go shopping. After we came back to get the boarding pass, we were refused to check more bag under our baggage allowance"
Ventajas: "Crew is exceptionally nice and friendly!"
Desventajas: "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
Ventajas: "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
Ventajas: "Clean plane, served meals on each flight"
Ventajas: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Desventajas: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
Ventajas: "Very little."
Desventajas: "Lost my bag, no food, no TV, nothing. Bare bones flight."
Ventajas: "Good service; timely boarding"
Desventajas: "Too many stops; long layover"
Ventajas: "Service was good"
Desventajas: "I was forced to book a new flight when they informed me at check in that I was only allowed a 24 hour transit visa, when in fact US citizens are permitted 72 hours. A mistake on their part that cost me $1400! I won't fly with them anymore."
Desventajas: "I couldn't use my phone on the plane even in airplane mode."
Ventajas: "Friendly staff."
Desventajas: "Food options not available. No entertainment."
Ventajas: "Personal atento. Siempre haciendo lo mejor para que te sientas bien."
Ventajas: "flat bed"
Desventajas: "La tripulación no fue amable conmigo porque yo no sabía hablar chino y ellas no hablan bien inglés. No hacen el menor esfuerzo en ayudarte y ofrecerte algo de comer que no sea esa comida horrorosa! La comida es Terrible! Jamás en mi vida, en ninguna clase o compañía me ofrecieron una comida fan asquerosa. Llevar lonchera!"
Ventajas: "Nothing"
Desventajas: "Flight attendants wouldn't speak English to foreign passengers even though the flight was experiencing turbulence due to poor weather (I'm guessing, who knows, they didn't tell us). We landed in another city without warning and then departed again without update. When we finally landed, hours after we should have, the crew didn't say goodbye, thank you, sorry for the discomfort, nothing. Will not fly again and will spread the word about this terrible airline."
Ventajas: "The crew gave us sandwiches while we were waiting to take off."
Desventajas: "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
Ventajas: "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
Desventajas: "so I will be adding that to the lawsuit as well."
Desventajas: "the flight was delayed and when we had a layover, it was really rush. there was no entertainment."
Desventajas: "NO VEGETARIAN OR VEGAN FOOD OPTIONS. Chicken beef or fish. The entire long plane ride the only thing I could use as a meal was juice."
Desventajas: "retrasos injustificados en transito, pese a tener tiempo no me dejaron pasar"
Ventajas: "Se demoró 5 horas más en salir, cuando salió nos toco esperar mucho en el avión, no quisieron devolver el dinero."
Desventajas: "Terrible aerolínea y nadie sabía inglés"
Ventajas: "There was almost nothing I like about these guys."
Desventajas: "The list is just to long to even start to tell you what was wrong."
Desventajas: "It took more than two hours to get our luggage because there is a shortage of luggage handlers at Kunming Airport. As a result, we missed our connection to Chengdu because the Chinese Eastern ground staff decided to close the flight 45 minutes before departure and would not budge off that position even though we could have made the flight. We had to stay at the Kunming Airport Hotel which was dirty and smelled like stale smoke and does not represent the Kunming Airport well at all."
Ventajas: "Todo"
Desventajas: "Nada"
Ventajas: "Todo."
Desventajas: "Nada"
Ventajas: "Nada confortable la gente encima de ti"
Desventajas: "La comida y el entretenimiento"
Ventajas: "Nada"
Desventajas: "Todo"
Desventajas: "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
Ventajas: "the Japanese staff was friendly and nice"
Desventajas: "i am very sorry to say this but the food is simply disgusting"
Ventajas: "Check in rápido, asientos cómodos, control de equipaje"
Desventajas: "Comida avión"
Ventajas: "Food"
Desventajas: "Flight was 4 hours delayed with no explanation or access to WiFi given."
Ventajas: "Muy buenos los asientos de exit!!!!!!"
Ventajas: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
Ventajas: "No me gustó nada al contrario no hablan ni el idioma inglés ni español"
Desventajas: "Me intoxique con la comida y vomite y estuve dentro del avión vomitando como 25 mnts y me fui a mi asiento y me sentí mareada de tanto vomitar y trajeron una doctora y me hizo preguntas de 3 meses si tuve algo oh alérgica a un medicamento y le dije que have 7 meses sólo había tenido un ataque al corazón que no tiene que ver con la intoxicación de la comida y dijeron que no pero no tenia nada solo el malestar u decidieron bajarme en otra Ciudad Alaska sin consultar primero y no me sentía grabe solo mareada de la fuerza del vomito y de ahí me mandaron para Ciaro luego los Ángeles y de ahí para China cantón y ahora me toca regresarme y no me dejan subir al avión si no traigo un certificado médico estoy en.China yo no conozco ningún hospital y no tengo médico de cabecera viajo al año 15 veces puedo mandar fotos de mi pasaporte y nunca me a pasado esto con la comida y menos de tirarme en otra ciudad ahora no puedo regresar a mi País de Recidemcia USA por que no quieren que suba entonces que hago aquí comprar otro ticket por que"
Ventajas: "La puntualidad y atención en la aerolínea es muy buena. Tienen variedad de películas y series. La comida es buena. Todos los asientos tienen una pequeña almohada y cobija para ir más cómodos."
Desventajas: "El espacio entres asientos para un viaje largo no es tan cómoda pero siempre existe la opción de comprar VIP"
Desventajas: "1 1/2 hour delay"
Ventajas: "On time"
Desventajas: "The food was ok for an airplane."
Ventajas: "Todo en hora, y sin problemas"
Desventajas: "Como cosa no tan positiva, al llegar de mañana a aeropuerto siguen dando comida en lugar de un buen desayuno"
Ventajas: "Pleasant n courteous attendant"
Desventajas: "No tv monitor in biz class has old seats"
Ventajas: "Overall better than I expected but some areas need improvement. Food, entertainment and crew service."
Desventajas: "Food"
Ventajas: "Leg room"
Desventajas: "Flight amenities & entertainment, imited English and baggage service."
Ventajas: "The flight crew was friendly and responsive...."
Desventajas: "Entertainment and food options were lacking for western travelors...I fly in Asia regularly and felt this food was below standard."
Ventajas: "Everything. I love Air China. Great service. Delicious Noodles."
Desventajas: "The personnel providing misleading informatiin such as: we don't have flight. Charging unrefundable $75 for the rights to be in a waiting list and promising, the surchRge is refundable . Cancelling flights at the lazt moment for lack of personnel"
Ventajas: "Price was good."
Desventajas: "Crew was rude at times. Might be a cultural difference. Crew was more friendly and responsive to Chinese travelers."
Desventajas: "Not enough meals or snacks were offered. food and beverages below other airlines"
Ventajas: "The flight had a comfortable amount of people so ther was extra room. Food was decent."
Desventajas: "The plane was new and clean at the beginning of the flight. It was a sty after. Flight attendants don’t pick up garbage regularly and service is lacklustre"
Ventajas: "Timeliness of the flight, good decent meals and most important, best and cheapest fare."
Desventajas: "No leg room, crappy toilets, rush between changing flights, as there was very little changing time"
Desventajas: "Non English speaker, very rude crew"
Ventajas: "Nice plane"
Desventajas: "Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems."
Ventajas: "It was a short flight so no food served, but they did hand out bottles of water on boarding. No entertainment, but again - it was a short flight."
Desventajas: "They have a rule about staying buckled the whole flight, and you have to leave your phone off from take off to landing ... but did I mention the short flight? So it didn't really make any difference to me."
Ventajas: "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
Desventajas: "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
Desventajas: "Ordered Indian veg meal. Two meals were identical third was poorly cooked carrots in a gravy. Very ordinary food quality. Ask for a glass and f wine and give you less than 1/4 of a small plastic cup."
Ventajas: "En general bueno, el avión llegó antes de lo previsto"
Ventajas: "El personal en el vuelo atento en los requerimientos"
Desventajas: "."
Ventajas: "En general el vuelo fue bueno"
Desventajas: "La estadía en el cuarto blanco en Vancouver pudiera ser más agradable y a lo mejor tener un poco de agua o café en lo que se espera"
Ventajas: "Nothing"
Desventajas: "Delay with fake reasons"
Desventajas: "was delayed, need to change flight to 1430"
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "El personal de cabina fuen perfecto, más que perfecto. La comida muy correcta."
Desventajas: "El avión era viejo, sucio y para ser un viaje intercontinental no disponía de instrumentos para amenizar el viaje, pongamos por ejemplo no tenias la oportunidad de ver películas, cosa que en el viaje de ida si."
Ventajas: "The plane was comfortable, The foot rest in coach was nice to have. The service was professional, pleasant and stress free. i would fly them again."
Ventajas: "I was with my friends which was nice"
Desventajas: "I will never fly Air China again. Flights were delayed coming and going which effected my plans, and kept me in Beijing over 24 hours, air china showed zero interest in accomadating or taking responsibility. Literally the worst experience I have ever had flying on each of the four flights I was on with them."
Desventajas: "I got my baggage after 4 days from landing."
Desventajas: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
Ventajas: "huge delay without an explanation"
Ventajas: "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
Ventajas: "70% of the entertainment is in Chinese so be prepared with your own stuff. Food was not awful, but not great. Comfort and leg room above average."
Desventajas: "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
Desventajas: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"
Ventajas: "The crew was friendly and served us on three different occasions : Drinks , Dinner and another meal before landing ."
Desventajas: "For the most part it was a great experience , not much I can really complain about ."
Desventajas: "Rude rude rude!!!"
Desventajas: "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
Ventajas: "Nothing"
Desventajas: "Delay, bad food, no entertainment."