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Ventajas: Crew very helpful

Desventajas: Delay leaving Heathrow because of cargo loading and equipment blocking our pushback. Better coordination of ground activities is needed.

Ventajas: Crew did their job that’s all. Not very friendly.

Desventajas: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Desventajas: Not having an 18 he delay.

Ventajas: Crew worked hard to keep to time and make passengers comfortable.

Desventajas: Boarding gate crowded.

Ventajas: Everything was great!

Desventajas: Nothing!

Ventajas: I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack.

Desventajas: No complaints.

Ventajas: Pilots made up for delayed departure. Boarding quick and efficient

Desventajas: Flight was delayed

Desventajas: Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason.

Desventajas: No llegaron las maletas por lo que esto deberia mejorar

Ventajas: Crew was friendly.

Desventajas: Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats.

Ventajas: Everything was fine and smooth

Ventajas: Nothing at all

Desventajas: Seating, more space, luggage delivery

Ventajas: The landing was super smooth! Compliments tip the pilate:-)

Desventajas: N/A

Ventajas: Great Service and flight was without problems or delays. Arrived on time .

Ventajas: There was an available seat next to me

Desventajas: I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!

Desventajas: Flight cancelled with no reasonable alternative. Ended up driving.

Desventajas: I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos.

Ventajas: Airport

Desventajas: Cancellation with little notice and rebooked on flight two days later.

Ventajas: Reasonable staff but seats very cramped, but i guess you get what you pay for !!

Ventajas: Nothing

Desventajas: The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room.

Ventajas: No crying babies around :-)

Desventajas: It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight.

Ventajas: We landed safely. I like the A380.

Desventajas: One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead.

Ventajas: Crew, entertainment and food was good

Desventajas: OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!

Ventajas: Crew were good

Desventajas: Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da

Desventajas: More leg room, more attentive to customers with disabilities

Ventajas: First class travel on express jets.

Desventajas: First class travel is limited to bigger seat and snacks. I think hot towellete could be very nice.

Desventajas: Mejorar el espacio

Ventajas: Crew entertainment

Desventajas: Seat cushions

Ventajas: Crew, snacks, entertainment

Desventajas: Delayed:( Seats were so hard

Ventajas: good movies to choose from

Desventajas: slimline seats on a 12+ hour international flight are torture

Ventajas: The entertainment and crew made it one of the most pleasant flights I’ve been on.

Desventajas: The main course was quite gross, but the croissant was nice.

Desventajas: El personal fue amable.

Ventajas: La tripulación y la comida eran geniales.

Desventajas: No llegaron mis maletas desde Madrid , los asientos del avión son demasiado estrechos.

Desventajas: Politeness of the crew

Desventajas: Seat

Desventajas: Need more than 2 beverage services in 8 hour flight. Need air flow control at seat.

Desventajas: Flight left late from London.

Ventajas: Food fine. Entertainment choices fine. More leg room than American.

Desventajas: Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water.

Desventajas: Nothing

Ventajas: Things were pretty smooth.

Desventajas: Could have done without the flight delay.

Ventajas: Amazing crew. Helping me figure out some charging issues.

Desventajas: Food. Still horrible after all these years. Salad was okay but meat and fish were gross. Boarding at Heathrow is also not great.

Ventajas: Left on time. Crew polite. Boarding and exiting done quickly and efficiently.

Desventajas: Probably some of the most cramped seats I've been in. Very little legroom.

Ventajas: Seats very comfortable

Desventajas: No money for baggage registred

Ventajas: The Crew was friendly and professional

Desventajas: More entertainment options and food

Ventajas: Crew were wonderful.

Desventajas: It would be good if ba could stop losing my luggage.

Desventajas: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Ventajas: Crew was friendly and helpful, and they offered drink service well before and then during the meal service.

Desventajas: Get rid of seats E & F!

Ventajas: N/A on food and entertainment

Ventajas: The food was very good and the crew were great.

Desventajas: Due to security concerns and having to go through security again, the flight was delayed.

Desventajas: I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end.

Desventajas: First leg was delayed out of Belgrade so I missed the connection to Washington

Desventajas: Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine

Ventajas: Plane didn't crash.

Desventajas: Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !

Desventajas: They run out of chicken and only had pasta dinner left. I don't like pasta .

Desventajas: Best company and the 380 is amazing.

Ventajas: The crew was wonderful and as far as airplane good goes, it was great.

Desventajas: Leg room

Ventajas: Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded.

Desventajas: Seats were narrow and I’m not a big guy. 6’0”. 185.

Ventajas: The flight crew was great

Desventajas: I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong.

Desventajas: Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open.

Desventajas: Not having a delayed flight.

Desventajas: A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane.

Ventajas: The food was excellent, and the crew was nice

Desventajas: There was a delay on the boarding and they didn't provide a reason.

Ventajas: Easy boarding and nice crew.

Desventajas: Flight was delayed by more than an hour.

Ventajas: No crying babies around :-)

Desventajas: It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight.