Encuentra vuelos baratos a Ciudad de México Juarez y otros aeropuertos (MEX)

Good flight, very attentive crew.

La atención abordo y la comodidad de las sillas me gusto mucho la aerolinea

Friendly crew.

So many people on a 747!!

Snooth and efficiënt with a KLM service

No entertainment

That it was a safe flight.

Plane was old and the seats were uncomfortable even if i paid a premium to be by the exit. I had to pay $250 dollars just to check in ONE bag round trip which is incredibly excessive. Food was mediocre.

The food

Boarded late but arrived early. Nice easy flight.

El embarque fue rápido y salimos en hora. Durante el vuelo, la tripulación super amable y sonriente en todo momento. Llegamos a Madrid puntuales y las maletas salieron rapidísimo, así que en general una experiencia de 10

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Everything

Excelent service

I liked all

Flight attendants Was nice and friendly, I do like theirs Sevice .

The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight.

The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all.

The temperature on this overnight flight was sweltering Legroom was poor

Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally.

Crew were amazing.

El personal de abordo un encanto y muy profesional.

Vuelo dos o tres veces al año de España a China y viceversa, he volado en diferentes compañías y en cuanto a la comida ha sido la peor con diferencia a todas las demás.

Las azafatas de Iberia son unas mujeres mayores que atienden a las paradas, sin groseras, torpes y mal arregladas

La grosería vdel servicio femenino

Nothing, it was awful

They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!

Caballo ganador

Cancelaron mi vuelo y nos tuvieron toda la noche en el aeropuerto. Sin ninguna atención

They serve some food

Charge for bags Left late

practicamente nada que rescatar. El entretenimiento de a bordo era bueno.

pague extra por un lugar que no me fue asignado correctamente. Luego fui al counter a cambiarlo y a pesar de decirme que me habian asignado el asiento solicitado, me dieron uno que no era y peor que el anterior. Nadie del personal de tierra ni de a bordo quiso hacerse cargo de la situacion. Lamentable.

I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)

Las azafatas de Iberia son unas mujeres mayores que atienden a las paradas, sin groseras, torpes y mal arregladas

La grosería vdel servicio femenino

Nothing, it was awful

They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!

they do not offer even water with no pay

El personal de abordo un encanto y muy profesional.

Vuelo dos o tres veces al año de España a China y viceversa, he volado en diferentes compañías y en cuanto a la comida ha sido la peor con diferencia a todas las demás.

Sandwiches at second meal were dry and had too much bread for just a thin slice of Spanish ham. Neither meal had wash and dries before service.

Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!

Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better

What did I like nothing.. So unfriendly.. Not understanding that we had just been robed andas a result I had an asthma problem which made it hard for me to get there on time.

When I called I wasn't given any condideration even when I they knew about my situation.. They keep on rising the price as the hours when by.. I can honestly say I will not be recommending you company.. Leaving in Dallas will given me great pleasure to discourage others to use your company.

A cockroach or two were running around on the seat in front of me. Is there anything else I need to say? Other than the terrible service I received when they " lost" my luggage and I never got it back again on my flight to my destination in Madrid, never reimbursed me for arriving late and me missing my connection, on this flight the long leg of it, the entertainment didn't work so we had no movies or TV or anything. Horrible, I will never take this airline again.

Arrived earlier than scheduled to Guatemala. Crew was friendly

Food had a weird flavor, couldn’t eat it at all. Dessert was good

nada.

A pesar de que estaba en hora para abordar el vuelo que reservé, decidieron cambiarme el vuelo al siguiente de la nada y sin razon, tuve que preguntar en otro modulo de atención para enterarme que tenia un beneficio por ese acto de moverme de vuelo sino no me enteraba, una vez dentro del avión las sillas super incomodas pues me dieron la que estaban en la puerta de emergencia y no se podian reclinar.

There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS

good attention from the crew

They serve some food

Charge for bags Left late

Lots of free entertainment options. Easy USB locations where you can charge your phone. Somehow got called to cut line and board right away. They provided food (though had I known, I would have ordered vegetarian).

Some turbulence

No enough room. No snacks.

I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)

Friendly crew.

So many people on a 747!!

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Good flight, very attentive crew.