|Los vuelos llegan a||Madrid Adolfo Suárez Madrid-Barajas|
|Los vuelos salen de||China|
|Precio del vuelo||436 €|
|Aerolíneas||Etihad Airways, Lufthansa, SWISS, KLM, British Airways, Emirates, Qatar Airways, Ukraine Intl Air, Air China, China Eastern, Ethiopian Air|
Ventajas: Seats were comfortable.
Desventajas: Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!
Desventajas: Everything was great
Ventajas: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.
Desventajas: The assignment of seats for the Gold card members.
Desventajas: Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication
Desventajas: My baggage is missed on my trip
Ventajas: Yes, seat good.
Desventajas: There were delays and not good food. No veggie option.
Desventajas: He option to split groups of travellers.
Desventajas: More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips
Ventajas: Seat 16 B was great
Ventajas: The movie
Desventajas: More space! The crew could have been nicer
Ventajas: Swiss is aways good
Ventajas: Food, crew
Desventajas: Comfort seats
Ventajas: I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards.
Desventajas: We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?
Ventajas: The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows.
Desventajas: The food could be much better. Although coming from Sicily it's tough to compare.
Desventajas: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Ventajas: The crew were really helpful with people who had tight connections because of the delayed flight
Desventajas: I wish they had WiFi
Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Ventajas: Crew was great and professional.
Desventajas: Entertainment controls were outdated and confusing to operate. There were no charging ports.
Desventajas: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got
Ventajas: La tripulación excelentes
Ventajas: Seamless boarding and seat upgrade to economy premium.
Ventajas: The crew was nice.
Desventajas: The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back.
Desventajas: Flight was very delayed. Business lounge was poor
Ventajas: Good Crew, Good Flight
Desventajas: better movie/entertainment selections
Ventajas: Missed connection
Desventajas: Try to be on time
Desventajas: Emirates could do better!
Ventajas: everything! the A380 plane and the onboard entertainment and services was fantastic
Ventajas: The crew was really nice.
Desventajas: The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again.
Desventajas: Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster.
Ventajas: The entertainment was excellent, the seats very confortable
Desventajas: Some of the crew members where “to green”, perhaps a bit more of experience is needed.
Ventajas: The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces.
Desventajas: The service and the aircraft with QSuites were superb.
Desventajas: Refund my ticket
Desventajas: Boarding by bus at Doha is lengthy and not very comfortable.
Ventajas: The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay.
Desventajas: No comment.
Ventajas: no comments
Desventajas: it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?
Desventajas: It's harassing a student International passenger at the boarding gate just for a small size bag . They did not allow to take the bag or pay cash or even debit card. she is student and does not have credit card,had to throw the bag and take goods in poly bag . It's ridiculous frustrating & adamant
Ventajas: So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid.
Ventajas: Flight was fine. No complaints there.
Desventajas: I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in.
Desventajas: Boarding failed, everyone had to wait in a bus for 20min with -8 below zero temperature outside. The bus was standing with the doors open, the boarding crew did not provide any reason of that, the flight was late.
Ventajas: Good crew, fast boarding, good overhead bin space
Desventajas: boarding by section to avoid rushing, crowd and people moving in/out of seats
Ventajas: I didn’t even get the reminding email for my flight, I missed the flight, my fault , but feel cold without reminding email and also, I hit a button just want to see the details about flight insurance, it showed purchase successfully! No confirm remind? Whyyyyyyyyy~~~~~
Desventajas: Who knows
Ventajas: The crew members were awesome. Right on top of they’re game.
Desventajas: The entertainment had issues in my flight home. Screen would freeze.
Desventajas: the flight delayed 2 hours and 40 minutes.
Ventajas: Crew was very helpful with boarding and very friendly and hard-working.
Desventajas: Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good.
Desventajas: Customer service and organization could improve.
Ventajas: Entertainment was beyond excellent. It had all the latest movies from around the world
Desventajas: Leg rooms are small, similar to other flights
Ventajas: Plane was good (Economy class)
Desventajas: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times.
Desventajas: There was a disruption with the audio system.
Ventajas: Nice crew. Smooth flight :)
Ventajas: I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes
Desventajas: They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger.
Ventajas: Your crew were great.
Ventajas: Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!
Desventajas: Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not
Ventajas: Space in cabin, friendly crew and nice food
Desventajas: Shorter stoppage ;)
Desventajas: Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you.
Desventajas: Asientos demasiado estrechos para un vuelo de 10 horas.
Ventajas: Service and the crewe was very kind
Desventajas: There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane.
Ventajas: Literally one of the worst check in experiences I have ever had traveling
Desventajas: The person checking me in could have given me a few minutes to help me understand the flight delay
Ventajas: Good food and beverage options. Many movie and television selections.
Desventajas: The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants
Desventajas: The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets.
Ventajas: Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess.
Ventajas: The crew was excellent, the food was very good as well as the entertainment
Ventajas: Food was great, creww was very nice
Desventajas: Following our request, such has being seated next to each other and not only having one person being upgraded when we're two.
Ventajas: Asiento pago salida emergencia
Desventajas: Todo lo de muy mala cálidad de atención
Ventajas: Crew, food and entertainment
Desventajas: The comfort of the seats
Ventajas: Crew was great. Flight on time.
Ventajas: The crew were polite and very helpful. The service was also good.
Desventajas: The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im
Ventajas: On time
Desventajas: Cleanliness Pockets in seat all in disarray with crumpled dirty pamphlets and magazines. Felt unsanitary
Ventajas: Crews was very good and helpful.
Desventajas: I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag.
Ventajas: Very friendly and attentive crew. Clean plane.
Ventajas: The seats aren’t the greatest
Desventajas: Just the seats
Ventajas: The crew was excellent, very good food, good entertainment
Desventajas: Temperature was very hot
Ventajas: el estado general del avión
Desventajas: el proceso de webcheckin si hacés web checkIn y no pasás a despachar equipaje, antes de abordar te tienen un rato documentando datos que en realidad uno ya cargó
Ventajas: It was all fine
Desventajas: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Ventajas: Being fed was amazing and watching free TV was great!
Desventajas: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Ventajas: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Desventajas: If I knew how to recline my seat earlier. I did try several times
Desventajas: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Desventajas: I ordered a flight and a suitcase through the kayak website. I arrived at the airport saying that I had not ordered it. They take a high price at an airport on a suitcase
Desventajas: Seat was changed during boarding
Ventajas: On time
Ventajas: Was a short flight and was on time
Desventajas: The Airline was cheep to offer some soft drinks or coffee for the price we paid
Ventajas: On time and luggage made it with no problems
Desventajas: Was great fligh, no hazzle
Ventajas: No leg space
Desventajas: Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!
Ventajas: Crew was friendly.
Ventajas: Departed on time. Courteous staff.
Desventajas: I had a continuing flight in first class but was not allowed entrance to the first class lounge.
Ventajas: Crew was excellent
Desventajas: Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad.
Ventajas: Crew were excellent, seats were relatively comfortable and in flight entertainment was great.
Desventajas: The plane was old and dirty. It really needed a good clean as there was food debris on my seat belt buckle and sticky finger prints all over my screen. Additionally, the connection time at LHR was too short. While we made the flight (having to run) but our bags did not, which was an annoyance.
Ventajas: On time
Desventajas: Cleanliness Pockets in seat all in disarray with crumpled dirty pamphlets and magazines. Felt unsanitary
Ventajas: Warm welcome, on time and comfortable
Ventajas: AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!
Ventajas: Food and service were great. Super Polite, well manered, overall, you can feel it's British Airways.
Desventajas: No complains. Honest.
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