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Terrible movie selection

It was so hot on the (delayed) flight

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

The situation so comfort

The limited wifi connection

La tripulación y comodidad. Bien organizado y profesional. La buena comunicación. Avión limpio.

Selección de música y películas muy limitadas, y calidad media. Comida regular

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

Flew from Vancouver to Qingdao and despite my concerns after reading earlier reviews, the flight was great! The seat was comfortable and reclined enough that you could actually sleep. I think I was one of very few non-Chinese passengers on board and there was a bit of a language barrier, but the staff was super friendly and accomodating.

I ended up with a middle seat, but the seat was comfortable and roomier than normal, so it wasn't so bad.

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Generally very pleasant flight

No complaints

Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional.

Excellent on all measures. I will definitely try to fly Austrian Air again!

Service, yr air hostesses are so polite.

Food was too little for dinner and breakfast both

Crew members were great!

Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

Everything in regards to Hainan.

I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Nothing

Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again.

Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine

The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We

The food is not standard airline food and deliciously reflects the Middle East.

Very well organized and efficient. Very friendly staff. Great service.

I paid for internet which constantly disconnected. Waste of money.

El vuelo salió en hora

I was on exit place so there were a lot of room space. Flight was only 1 hour.

1.5 hour flight, on time and all that one should expect from a good airline.

Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched.

Pasta with beef can be better.

Zero customer service, absolute waste of money,. I should have read reviews before using your services

just did not like the baggage policy for carry on

Great service from all staff ,

Nothing

It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best.

impeccable, professionality and attention

wifi

Nothing

Вылет Вашего рейса SU1835 14.10.2018 перенесен на 11:30, звоните +74952235555. Your flight SU1835 10.14.2018 is carried over to 11:30AM, call +74952235555 It’s about 6 hours. My next flight transfer has been lost...

check in was very slow

Stuart and stuardess was not nice at all. Very dry, did not give a choice of food or drink, were serving like they were not happy to be there, afraid to say an extra word, Not polite.

Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor.

No complaints about anything.

Comfort was better than on the previous Dash-8. Food was OK.

Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in.

Snooth and efficiënt with a KLM service

No entertainment

Nice flight ...was comfortable travel ...good food.Thanks

No such things

I had never flown with them before. One of my friends is coming to visit me in the Philippines next month. I told him make sure he books it on Cathay I was super happy with the whole experience.

Inflight crew

There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates.

The airline stewardess are nice Smile

The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck

It’s tough to make a 15 hour flight in coach very pleasant, but with the seats and entertainment system in the 777, it was really fine. I recently took a 6 hour flight on Wow airlines in a A320 and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant.

I wasn’t crazy about the meals on the flight. A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good.

Professionalism

NA

Boarding was so bad, no wi-fi, and service was ok

Plane was very empty, service was amazing, brand new plane

Was great

Keep it up

Staff

Nothing

They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan

Luggage is to pricey .

I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow

Delayed 45 mins making transfer for international flight difficult

It was so hot on the (delayed) flight

The situation so comfort

The limited wifi connection

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

La puntualidad

No habia ningún entretenimiento

Decent amount of space between seats

Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend.

Service, yr air hostesses are so polite.

Food was too little for dinner and breakfast both

Very well organized and efficient. Very friendly staff. Great service.

I paid for internet which constantly disconnected. Waste of money.

Seat upgrade in response to complaint

Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!

Not applicable

Lack of ability to cancel

Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine

The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We

The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.

Everything in regards to Hainan.

I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.

We had to disboard on the tarmac and be bused to the terminal.

crew service was good and friendly

baggage unloading was very slow.

Not much Seems ordinary

Pushy and impolite passengers Checkin service needs TLC, poor

I liked the convience of traveling between cities quickly. But in this case my flight was delayed

My flight was delayed and the food was not good at all...

impeccable, professionality and attention

wifi

Russian stewards and stewardesses are just so kind. Responsive to my requests.

Nice airplane, great crew.

Beef stroganoff was terrible

Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody.

Can't find any fault...Sorry!

i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately.

It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best.