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Desventajas: Just happy to be on any flight back to LAX. Once on the plane, Hainan was good and I would fly them again.

Ventajas: Very good service, warm and thoughtful

Ventajas: Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste.

Desventajas: Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter.

Ventajas: The food was fine

Desventajas: Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection.

Ventajas: Yes seats were comfortable

Desventajas: Food needs to be better

Ventajas: Check-in was easy and smooth.

Desventajas: Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport .

Ventajas: The food was good.

Desventajas: The legroom was inadequate.

Ventajas: Flight was on time and arrived a bit early. Seat was comfortable.

Desventajas: Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre.

Ventajas: Seat was ok Food was fine and the crew too.

Desventajas: The ground cree including yhe security were terrible Nasty and borderline unrasonable.

Ventajas: Everything

Ventajas: Roomy seat

Desventajas: Bad food

Ventajas: Friendly hostesses smooth flight

Desventajas: Why doesn’t business class get to board first ? Bus was too crowded and was mobbed with people pushing

Desventajas: When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice.

Ventajas: Check-in at BWI could not have been nice/more courteous. Great flight and crew!

Desventajas: We love this BA flight out of BWI.

Ventajas: The flight crew was good at keeping the guests informed. Plane was clean. Crew was polite.

Desventajas: Boarding process felt like Ryanair or Easyjet. The crew kept the lights at full brightness even though it’s a night flight which made it hard to relax.

Ventajas: Stress free trip - fine all round

Desventajas: Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement..

Ventajas: Tardó un poco en salir, no me gustó que el avión hacia demasiado ruido

Ventajas: The crew was excellent and the seats are v comfortable

Desventajas: I cant really think of anything

Ventajas: The time between flights was good and the trip was very nice.

Desventajas: Both trips were nice

Ventajas: crew

Desventajas: food screens

Ventajas: average, plan is pretty old

Desventajas: TV is terrible. Not a touch screen .

Desventajas: Shorter flight

Ventajas: nice people, good food

Desventajas: the process in Dubai for boarding is strange, first they make you go into a smaller room where there aren't always enough chairs, then you have to wait there until your section is called. Why not just do it all at the same time?

Ventajas: Crew were rude and kept ignoring me

Desventajas: Crew member needs to be more friendly and accommodate when things go wrong

Ventajas: Everything

Desventajas: WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)

Ventajas: Everything was good

Desventajas: Veg Food

Desventajas: Good job keep it up

Desventajas: Great selection of movies and the food was really good as well.

Ventajas: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.

Desventajas: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!

Ventajas: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.

Desventajas: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....

Ventajas: WiFi limit to 30 passages is absolutely not good especially for the long international flight

Desventajas: WiFi for long flight - international

Ventajas: Crew of airplane serve with good skills.

Desventajas: Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute.

Desventajas: ח

Ventajas: What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg

Ventajas: Boarding was fast

Desventajas: The seats were extremely uncomfortable and the crew was kind of rude...

Ventajas: On time and luggage made it with no problems

Desventajas: Was great fligh, no hazzle

Ventajas: Crew very pleasant, professional and friendly.

Desventajas: Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens.

Ventajas: Crew was so nice and seats were comfortable

Desventajas: Departure time

Desventajas: Premium economy amenities were outdated, specifically the seats. My tray table was unable to lie flat so food/drink kept sliding off. Quite unacceptable. I’ll fly American next time in premium economy, much better at the moment.

Ventajas: ...

Desventajas: .....

Desventajas: Smooth & a v.comfortable flight!

Ventajas: Crew was fine.

Desventajas: The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining.

Ventajas: All service and cresws are friendly

Desventajas: Just keep it up

Ventajas: Flight was on time

Desventajas: foos service was terrible

Desventajas: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Ventajas: The crew were NOT helpful, The captain didn't inform us well about the delay

Desventajas: More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??

Ventajas: On time

Desventajas: Lack of leg room

Ventajas: I like that they deliver me safe and sound to Vietnam

Desventajas: I would prefer no interruptions while I am watching my movie

Ventajas: Comfort

Ventajas: the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai.

Ventajas: Seat where comfortable and thank needed more leg space

Desventajas: Good was poor bcz going and back was same menu of choice of food.

Ventajas: Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7

Desventajas: overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time..

Desventajas: DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!

Ventajas: The Crew were excellent, friendly, professional and attentative.

Desventajas: We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible.

Ventajas: much better than average food

Desventajas: shorter length flight but maybe little can be done,

Ventajas: The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking.....

Ventajas: Left on time and arrived early

Ventajas: crew was nice

Desventajas: no air vent in my row. no complimentary food and drinks

Ventajas: New planes, good food, professional crew.