|Los vuelos llegan a||Madrid Adolfo Suárez Madrid-Barajas|
|Los vuelos salen de||Pekín|
|Precio del vuelo||457 €|
|Aerolíneas||Hainan Airlines, KLM, Qatar Airways|
Ventajas: The company seems to be good based on their tv advertisement.
Desventajas: Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.
Ventajas: Customs really fast
Ventajas: Better than US airlines in service and comfort
Ventajas: Economy class can’t be better.
Ventajas: Less waiting times in Beijing airport.
Ventajas: MCR airport Mert & Greet parking was smooth and efficient.
Desventajas: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’
Ventajas: Very good service, teh flight attendants made it as pleasant as possible, plane left on time
Desventajas: tough to sit on a plane for 9.5 hours
Desventajas: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Ventajas: Amabilidad personal vuelo. Amplitud asientos.
Desventajas: Perdimos la conexión por un retraso en el vuelo y tuvimos que hscer cola durante horas para cambiar el vuelo y tuvimos que budcarnos el hotel por nuestra cuenta. Fatal servicio de klm en schipool.
Ventajas: Entertainment options.
Desventajas: Service was poor, seat did not recline, and the food was terrible.
Desventajas: During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs.
Ventajas: Flight not full, so space to move. Great service
Ventajas: Staff on the plane is fantastic.
Desventajas: No option to pick a seat in economy class.
Ventajas: Overall great service!
Ventajas: Nice crew and they spoke English.
Ventajas: Economy class can’t be better.
Ventajas: Crew is nice!
Desventajas: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.
Ventajas: Delayed and would have appreciated more snacks.
Desventajas: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.
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