Encuentra vuelos baratos de Shenzhen a Madrid Adolfo Suárez Madrid-Barajas (SZX - MAD)

Very good service, warm and thoughtful

Everything in regards to Hainan.

I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Excellent service from flight attendants.

Restroom could be kept cleaner

I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

I was on exit place so there were a lot of room space. Flight was only 1 hour.

Touch screen is sharp and responsive.

Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style.

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

El vuelo salió en hora

Very good service, warm and thoughtful

The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.

We had to disboard on the tarmac and be bused to the terminal.

Crew members were great!

Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

Excellent service from flight attendants.

Restroom could be kept cleaner