Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Shenzhen (MAD - SZX)

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

All was fine

Nothing

Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap.

Service..on time ..

Crew members were great!

Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

Everything in regards to Hainan.

I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

flight crew is pleasant. cabin and toilets are clean.

I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.

We had to disboard on the tarmac and be bused to the terminal.