Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Shenzhen (MAD - SZX)

The food.

Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this.

They lost my luggage

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.

I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.

Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate.

Very good flight in business class. Comfortable seats and great service.

Very friendly and professional crew

Outdated entertainment system on the plane

On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty

Finally getting a flight the next day

My seat was given to someone even though I still had time to make the connection.

Nothing

Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Nothing

They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again.

The flights got delayed. One of the flights got delayed without a notice in advance.