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Staff always polite, even speaking english

Luguages did not make the connection but were on the next flight and I was still there, if not it would have been a pain since I was book on another flight not long after.

Over all flight was pleasant

Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak.

Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу.

It was 1hr and 30 minutes delayed not for technical issues not for weather not for traffic just they said we are waiting an other passenger That is why I missed my New York to Boston flight that guy he didn’t miss his flight but I missed because aeroflot had a stupit customer service

Nothing! It was terrible

Service. FOOD IT WAS SO DIRTY! FLY ATTENDANTS DIDN'T DO ANYTHING ! FOR 10 HOURS OF FLIGHT THEY DID NOT OFFER EVEN WATER You have to look FOR them They're was sitting and reading books Never ever again I will fly by this airline I forgot TO mention about extra money for seats and check in

I got a great deal with Kayak.com A+

Relatively easy boarding procedure, reasonably priced compared to other vendors, good departure times.

It seems like Ukraine International Airlines runs a shake-down operation on carry-on baggage fees. The first time I traveled on the airline to Kiev, they let me bring on my carry-on bag and didn't weight it or seem to care. When I booked them to leave Kiev for Dusseldorf, however, things were a bit different. I brought my usual carry-on (weighing around 13kg) through the various security checks, and sat with it at the gate. At the last possible moment when we're about to board the bus for the plane, they motion me to come to the desk and say, "You can't take that bag. It's over 7kg." 7kg! This unusually low carry-on limit is not specified on the ticket when I purchased it, on the boarding pass, or on any other easily visible document. Only when you click on the "baggage limits" link on the boarding pass and reading it carefully do you figure out that your carry-on has to be super light. At the gate, they pulled out a hand-held hook scale, weighed my bag, and declared it overweight without even telling me how much it weighed, then demanded that I cough up 66 euro (USD$77) or miss my flight. There were several elderly people on the flight who did not have cash or credit card and were distraught and publicly wailing because this was the first they had heard about needing to purchase luggage fees. It is possible that in their documentation UIA do mention the limits and fees, so what they do may be indeed legal. However, there are deceptive practices happening here, as this has never happened to me in decades of travel. I have never seen this many distressed elderly passengers. What UIA did was pure and simple theft. Word to the wise: if you buy from Kayak or any other third-party operator, go into the site of the vendor of origin (in this case UIA), figure out their baggage rules and pay for extra baggage 24hrs before the flight. Either that, or fly a more user-friendly airline.

We waited in line and on the aircraft after boarding for an hour because we were waiting for flight documentation or something??? This should not happen, everyone knew when the flight was leaving and the airline should have all of this taken care of ahead of time.

Is not comfortable plane also old .I never had again Ukrainem airlenes

It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you.

Nothing really. Thank you.

Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service.

Departed at 1310 o e hour late and all that time insid the plane

Plane was very empty, service was amazing, brand new plane

Was great

This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

The plane is not comfortable, but the flight is very short. It balances out.

Well oiled service machine.

None.

Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

I wish I found somebody to take me around

No complains

customer service was great :)

too good a airline .I recommend this to all passengers travelling

Air conditioning didn't work!!

Crew was awesome! Food was decent! Service rocked!

Flight was delayed for 3 hours! No explanation given!

exellent in everything

Customer service

Food

qatar airways

serving alcohol to passengers more than once is disturbing the passengers on the side

Ambiance

On time flight and polite crews.

Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food.

Food and timings.

entertainment system was not working

Quality n quantity of food. It can be improved.. as well as snacks or jalpan itmes should not be repeated in d same.flight.

Food and timings.

Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!

Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!

Crew were amazing.

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight.

The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all.

Nothing

Nothing much to tell

Did not like d food.staff not gumising properly

Smooth flight and friendly crew.

Delayed and multiple gate changes

Flight landed before time.Boarding and take off happened on time.

Crew members were in a hurry to pick up the meal trash immediately after serving coffee.

Elderly assistance was excellent! Thank you Aerflot!

Спиртное больше не подают - это большой минус . Так хочется сесть в самолёт , расслабиться , выпить бокал вина , так его даже и в продаже не было!! Стюардессы были не очень приветливые в этот раз . На вопрос ( а его задавали многие как я слышала) последовало -не знаю , нам не докладывают - ( сказано было грубовато). Ну а то что в Москве надо было получать багаж -крайне неудобно , если это не отменят, то думаю что буду летать из США в Минск через Европу.

Over all flight was pleasant

Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak.

Food

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Some of the other passengers were annoying

Flight attendants Was nice and friendly, I do like theirs Sevice .

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Nothing

Overall it was an ok night flight. language handling.

Delays with taking off, arriving late. No entertainment.

Plane was very empty, service was amazing, brand new plane

Was great

Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service.

The flight was late

Excellent food and service.Very comfortable flight.Crew was great.

Check in staff not so friendly but process was OK

It was fine!

No problems there... Everything was fairly well organized...

Hate Anadolujet

Air conditioning didn't work!!

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

I will recommend to my friends and families.

Flight attendants are polite

It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you.

Nothing really. Thank you.

Delayed flight from Jeddah as usual.

Flight was scheduled to depart at 2200 actually took off 2310

The flight was late

Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

qatar airways

serving alcohol to passengers more than once is disturbing the passengers on the side

Customer service

Food

It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best.

Very enjoyable

I have no complaints

Flight attendants are polite

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

The food wasn’t good and it would be great if they had pasta or some vegetarian option.

Nothing

Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding.

Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service.

The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available.

The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements.

It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you.

Nothing really. Thank you.

On time flight and polite crews.

Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food.

Quality n quantity of food. It can be improved.. as well as snacks or jalpan itmes should not be repeated in d same.flight.

Flight attendants

The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality.

Space

Seats - unkept, not functional Entertainment - non functional Lights - not working Call button not working Toilets dirty Food - terrible