Encuentra vuelos baratos a Río de Janeiro

Very good male crew member. Pilot genuinely apologetic for the delay.

After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it.

Nice staff, very professional and helpful.

Nothing

1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored

Comfortable, hospitality and wonderful service

.Fast, professional and comfortable

Touch screenes on displays

Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy.

Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate.

Very good flight in business class. Comfortable seats and great service.

Seats were Comfortable

N/a

Entertainment and seat space were great.

They somehow managed to lose the entire flights luggage

The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me

why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP

Glass of water and a quick flight was all I needed. Went very well.

Small delay waiting for the walkway arm at the gate otherwise we’d have been early

Friendly service. Frequent snacks which is nice on a 10-hour flight.

Cramped conditions

Excellent crew

I ordered food for my son and they had no record so he had some snacks only during a 10 hour flight. The cabin temperature was freezing, everyone was shivering but despite requests it stayed cold.

The flight attendants were terrific. The food was marginal in business class

I like Everthing ......viva air sucks

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

Good flight

Too short time between the flights, almost lose the connecting flight.

They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday

Crew was pleasant

Boarding started 20 minuets late

the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often.

Nothing

The lack of communication about my flight being delayed 10 hours after arriving at the airport at 3am. Then when we finally left I was not informed of the 25 hour layover in Morocco and I did not have anything with me for an overnight trip. The airlines did not consider this and refused to allow me to get my luggage. By the time I got to my hotel after being given the run around for 2 hours, all of the stores were closed for me to purchase toiletries and the room had no towels. The meal the hotel offered was not edible and I had to purchase food on my own. I was originally suppose to land in NYC Saturday at 6:30pm, but if all goes as planned I will arrive in NYC Monday morning at 1:30am. The staff with this airline was not helpful, very rude, and one of the staff told me it was my problem that I could not get to the hotel they assigned to me.

The crew on board was excellent

The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed

The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay.

With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!

Boarding process, check in process.

Delayed flight, no entertainment, food same thing.

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

Nothing

Delayed, bad entertainment system, lost our luggage

Nothing about it

They didn't even take us!

2 hours delay!

Swiss Lounge, food excellent.

everything was very good

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

Entertainment

Food and one bathroom out of service makes an awful flight

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

Personal atento y agradable. El resto bien sin nada destacado.

Nada de entretenimiento y la comida monótona. Una hora de retraso.

we arrived on time, left on time. The crew was nice and looked after everyone.

Crew was pleasant there were many seats vacant

Flight boarding starte 25 minuets late

the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often.

Boarding was late again, 25 minutes this time Seats are Too Tight

Very good flight in business class. Comfortable seats and great service.

Seats in front recline so that seat back is in your face.

Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate.

Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating.

Nothing

EVERYTHING I could smell the bathroom from the middle of the aeroplane. The attendants were unfriendly, rude and unaccommodating. The food was undesirable given that there were no vegetarian options. Upon disembarking the aeroplane looked like a tornado went through it because the attendants did not pick up from the passengers before the flight landed (perhaps it was not part of their job, if so...my apologies )

Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans.

Nothing

The lack of communication about my flight being delayed 10 hours after arriving at the airport at 3am. Then when we finally left I was not informed of the 25 hour layover in Morocco and I did not have anything with me for an overnight trip. The airlines did not consider this and refused to allow me to get my luggage. By the time I got to my hotel after being given the run around for 2 hours, all of the stores were closed for me to purchase toiletries and the room had no towels. The meal the hotel offered was not edible and I had to purchase food on my own. I was originally suppose to land in NYC Saturday at 6:30pm, but if all goes as planned I will arrive in NYC Monday morning at 1:30am. The staff with this airline was not helpful, very rude, and one of the staff told me it was my problem that I could not get to the hotel they assigned to me.

The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay.

With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!

I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019.

Nothing

Delayed, bad entertainment system, lost our luggage

Food service is adequate.

Standard complaint, but economy seats are way to squeezed in!

2 hours delay!