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Ventajas: Crewwere polite and competent. Seats felt a little cramped.

Ventajas: Seats were comfortable.

Desventajas: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Desventajas: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.

Desventajas: It would be nice if at least snacks and a cup of water were provided.

Ventajas: The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Desventajas: The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Desventajas: Customer service from the crew, it could be nicer and better attitude and more positive.

Ventajas: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Desventajas: A different airline

Desventajas: TAP doesn't understand the first thing about customer service.

Desventajas: Tv and food

Ventajas: Service was excellent. Technology was amazing. The people were Beautiful

Desventajas: If patrons were more respectful of other patrons & guidelines set in place. Thank You!

Ventajas: The boarding, comfort and crew were excellent. Everything is very organized and professional.

Desventajas: I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed.

Ventajas: Excellent service . Good customer service

Desventajas: Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!

Ventajas: New aircraft

Desventajas: The willingness to provide a better quality service by the entire cabin crew and improved food quality.

Ventajas: The crew was excellent.

Desventajas: The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours.

Ventajas: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!

Desventajas: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.

Ventajas: The crew was great and friendly

Desventajas: How can you ran out of wine on a flight

Desventajas: They cancelled my flight

Ventajas: Food and entertainment

Ventajas: Turkish Airlines can really teach other airlines about hospitality and customer service. They really go above and beyond to make you feel super comfortable.

Ventajas: I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!

Desventajas: Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that.

Ventajas: Nothing

Desventajas: Selling tickets that are for canceled flights. You are stealing money.

Ventajas: Indeed the crew was amazing!

Desventajas: Nothing. It was all good!

Ventajas: Nothing

Desventajas: Everything - Seating is so cramped. Food was even worse than usual airline food. Will never fly Aer Lingus again

Ventajas: nice crew

Desventajas: Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best.

Ventajas: Easy boarding

Desventajas: Food trays left with us for over an hour. Crew too cool , more interested in each other

Ventajas: Efficient and practical

Desventajas: Could always use a little more room

Ventajas: How friendly the crew is Ease of boarding Good organization Mostly on time

Desventajas: At least free beverages:)

Ventajas: Nothing

Desventajas: Chrck up. I couldnt get a wheel chair although I asked for as I m after operation. I had to walk fr miles with 3 security checks. From the min. I arrive to the airport until boarding 3 hours of standing and walking .the air has no facilities to ease boarding

Ventajas: Old dirty plane. Horrible loading not very organized

Desventajas: Needs to be cleaner, better organized

Ventajas: From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service.

Desventajas: Personal tv missing.

Ventajas: Ok

Desventajas: Entertainement

Ventajas: Crew great. Seats great, plenty of room.

Desventajas: Having to board a bus, drive 5 minutes to the end of the runway, then walk across the tarmac to board is no way to board a plane in this century. Gladly for us,it was not raining.

Ventajas: Nothing. Example - I asked the crew to clear my plates and they kept saying they’d come back to do it (3 different people refused) because I had a salad from outside. The guy sitting in the aisle next to me eventually cleared it.

Ventajas: Their in flight service was incredible

Desventajas: One thing I hated was that they didn’t have anyone at the rechecked bags counter for connecting flights

Ventajas: Nothing

Desventajas: Custumer

Ventajas: Yes

Desventajas: I can not get my luggage for more than 6 months

Ventajas: The crew was very nice but the seat is very small and the TV was broken, also the flight was delayed and we had to take a bus to the plane which was very unconfortable

Desventajas: the seat should be wider

Desventajas: Food and entertainement

Ventajas: The crew was ok , they lack customer service skill. The landing in Istanbul seemed very dangerous. Never had such landing in my life

Ventajas: Fast boarding and on time

Ventajas: Crew and pilots were amazing. Very comfortable flight.

Desventajas: Cabin was a little to warm.

Ventajas: The overall experience was okay, no food service and seats were not super comfy.

Desventajas: More leg space for a long flight and free snacks.

Ventajas: Crew was very nice, efficient

Desventajas: Boarding in Iceland

Ventajas: Train the stuff Better food

Ventajas: The seat was ok... not too narrow neither too wide. All crews were awesone

Desventajas: Plz improve the foods and entertainments

Desventajas: No gate for departure or arrival. No business class longe in Cape Town.

Desventajas: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Ventajas: Yes

Desventajas: The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!

Ventajas: Nothing really, seats were to close to each other and it was a painful flight for 20 hrs

Desventajas: Leg-space between seats specifically when the person in front of you reclines

Ventajas: Everything great!

Desventajas: ~

Ventajas: The crew was kind enough and food was decent

Desventajas: The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour

Desventajas: Restroom is smelly and dirty. Back seat pocket is dirty too.

Ventajas: The crew was ok , they lack customer service skill. The landing in Istanbul seemed very dangerous. Never had such landing in my life

Ventajas: Everything