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Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

Seats were very comfortable and the crew was very kind!

N/A

Same as above

Same as above

Great price IMHO. Good value for the space/legroom. Nothing to hate.

The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal

Nothing good

Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.

Nothing

Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.

Nothing

They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan

Servicio

Nada

Good flight, arriving well on time.

Nice flight ...was comfortable travel ...good food.Thanks

No such things

Friendly crew.

So many people on a 747!!

La atención abordo y la comodidad de las sillas me gusto mucho la aerolinea

easy

Short flight

Nothing - don’t expect too much on short flight

I was pleased that the flight was on time, comfortable and with friendly staff.

I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane.

Cabin crew.

Security at Heathrow.

Nice flight

Both the USB and headphone Jacks were busted. Just had a bad seat this time.

The headline says it all!

Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero.

Not much - perhaps that we had booked the last row and only had two seats together

The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him.

Not applicable

Lack of ability to cancel

Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep.

Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv.

Excelent service

I liked all

Everything

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Some of the other passengers were annoying

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Nothing

Excellent food and service.Very comfortable flight.Crew was great.

Check in staff not so friendly but process was OK

Hate Anadolujet

Air conditioning didn't work!!

Every thing

Helsinki is a convenient connection to fly to the U.S. One of Finnair planes was damaged earlier in Chicago and they used AirItaly to operate this flight. I was traveling with a recent wrist fracture and I was lucky I had an empty seat next to me that allowed me to move my arm a lot to avoid swelling.

Our boarding was an hour and a half delayed

I enjoy my flight

Again no complains

Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

I will recommend to my friends and families.

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Everything

No problems for the price

Ok no problems for the price

The flights got delayed. One of the flights got delayed without a notice in advance.

Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

Customer service

Food

Ambiance

exellent in everything

Elderly assistance was excellent! Thank you Aerflot!

Staff very polite, good service and also speaking english

Over all flight was pleasant

Customer service at the JFK airport service desk was horrible. They need to train their employees to treat their customers with diginity. I was standing there with my father, he doesn’t speak English and they automatically gave us bad looks and they way they spoke was horrible. Please train your customer service to treat clients without any bias based on their enthinicity, color of skin or the language they speak.

Flight

Anything

Everything was great for the Price Free Wifi Vegan Food Option

Blankets from Shanghai to Delhi could be little more better Apart from it all good

Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly.

Remote gate on this flight meant boarding was a little chaotic

Great price IMHO. Good value for the space/legroom. Nothing to hate.

The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal

All was fine

Seats were very comfortable and the crew was very kind!

N/A

Nothing

Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap.

The price

Overall experience is not as good as the competition.

Same as above

Same as above

everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!

nothing!

Almost missed my flight - they could not locate me as a ticketed passenger

It was very good no prO lens at all:)

Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!

N/A

Nothing

Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.

Nothing

They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan

Good and organized airline

Nothing

Luggage is to pricey .

On-time arrival

Everything else. Very uncomfortable seat. Terrible food and service.

Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly.

Remote gate on this flight meant boarding was a little chaotic

All was fine

Seats were very comfortable and the crew was very kind!

N/A

Nothing good

Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.

Plane arrived on time with my luggage.

Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens.

Luggage is to pricey .

Staff