Encuentra vuelos baratos de San Jose a Madrid Adolfo Suárez Madrid-Barajas (SJC - MAD)

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!

I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint.

The movies kept my daughter busy.

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)

I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight.

The movies kept my daughter busy.

Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats

The crew was very nice. Quite helpful and pleasant.

The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue.

Was not allowed to check in even tho flight was delayed. Horrible!

I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight.

That it got me home

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF

I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats

On time, smooth and professional. Didn’t have food or entertainment so can’t rate those.

I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks.

Smooth flight all the way

Entertainment had issues technical

Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again.

Good flight, no complaints

Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again.

Good food good crew flight was good

While in London not good experience for old people especially if wheel chair assembly and to get AA airline birding pass is very confused need to b more in comfortable

That I got to London...

We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure.

Staff was kind and curteous

Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane.

Staff was kind and curteous

Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane.

On time, smooth and professional. Didn’t have food or entertainment so can’t rate those.

I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks.

2 1/2 delay with no information to travelers. We were told Gate A then at the last minute (after a couple of hours) it was switched to Gate C. We had to take a transport to new gate and were afraid we would miss flight as the original flight time was still posted. There was no updated flight info anywhere. Very stressful after what was already a long wait.

Esta Aerolínea es pésima en sus servicios en general.. Por culpa de ellos he perdido el Avión del Jueves 11 por la razón que me informaron que mi vuelo era con América Airlines pero al dirigirme a América éstos me expresaron que no era con ellos sino con British. Nuevamente fui con British y se igual forma no sabían de mi reservación..tanto América Airlines como British aún que haya llegado tres horas antes de la salida. No me solucionaba ni una ni otra al punto que llegó el momento que se fue mi vuelo. Pero Dios es grande y una señora de British se compareció de mí y me ayudó.Salí a Roma el viernes 12. Al regreso la misma história sólo que en otro país otro idioma..La.gente de British me dijo que aparecía Cancelado mi vuelo cuando ninca lo cancele.. Al contrario estuve pendiente de hacer el chekpoin en linea pero nunca pude entrar a su página aparecia cómo "error". A mi salida fue un calvario me hicieron dormir en Roma para salir al siguiente día pero por América Airlines..Estuve a punto de no llegar a tiempo a la cobertura periodística en el Vaticano. Son un chiste esta Aerolínea no la recomiendo ya que ni tienen un Counter para soluciones al clientes en Roma.

Todo el desorden, mala organización la forma de cómo me trataron parecía que era un Indigente ante ellos.. Como fui varias veces a tratar de que me ayudaran una de las Counter le dijo a su companera que no me atendiera que yo tenia que pagar un boleto y ya. Pero gracias a Dios una de ellas me ayudo pero igual el vuelo ya no lo podía tomar pero también dijo que parecía una persona de beneficiencia cuándo mi boleto ya estaba pagado de ida y vuelta yo no fui a pedir limosnas sino mis derecho como Cliente.