Encuentra vuelos baratos de Madrid a Londres-Heathrow (MAD - LHR)

Desventajas: old plane, no entertainment, had to pay for non alcohol drinks

Ventajas: Nice crew, comfy plane, quick flight. Allowed us to board past time due to long waits in security.

Desventajas: Food/ beverages only offered with a charge, NO entertainment despite having individual screens (couldn't even watch flight path). Crew a but obsessive with seatbelts.

Ventajas: Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any.

Desventajas: The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up.

Desventajas: In flight entertainment system was never turned on and had to pay for any food or drinks, even water.

Ventajas: Nice crew, comfy plane, quick flight. Allowed us to board past time due to long waits in security.

Desventajas: Food/ beverages only offered with a charge, NO entertainment despite having individual screens (couldn't even watch flight path). Crew a but obsessive with seatbelts.

Ventajas: I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Desventajas: Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

Ventajas: One of the staff members at the gate was very courteous and kind when we were late to the counter.

Desventajas: At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected.

Ventajas: The plane take off and landing were great. The cabin crew were pleasant.

Desventajas: Boarding was confusing as announcements were hard to hear about zones. The plane was old and run down. The top of my arm rest had a plastic cover that kept falling off. There was no entertainment on the plane. It was a 2 hour flight from Madrid to London and we didn't not get any refreshments for free. I would at least expect a drink and pretzels as that's standard everywhere else.

Ventajas: The aircraft comfort

Desventajas: Do the checking before not 15 min before the departure

Ventajas: Crew was very helpful

Desventajas: Food could've been better

Ventajas: Our seats were very comfirtabke

Desventajas: Nothing, it was all great!

Desventajas: The seat did not recline, a bit ridiculous for a plane that size

Ventajas: Nothing

Desventajas: paid for reserved upgraded seats - didn’t get them, no help at airport, have to email for refund. Not even water or coffee on plane. BA deserves to go out of business

Ventajas: Ground crew very responsive to needs

Desventajas: non existing beverage service on a two and one half hour flight :(

Desventajas: THE FLIGHT WAS CANCELED. I HAD TO MAKE CHANGES FOR MYSELF AND PARTNER. THE CHANGES REQUIRED ME TO CHANGE TO FROM A BRITISH AIRWAYS FLIGHT TO AN AMERICAN AIRLINES FLIGHT. MY TIME FRAME WAS EXTREMELY TIGHT SO THAT I COULD MAKE THE FLIGHT FROM MADRID TO CHARLOTTE AND ON TO DENVER. FINNAIR REPRESENTATIVES WERE NOT HELPFUL. FINNAIR DIRECTED ME TO GO TO THE IBERIA DESK WHO ASSISTED ME WITH THE PROCESS TO FLY AMERICAN AIRLINES FLIGHT.

Ventajas: Entertainment

Desventajas: 3 hour delay

Ventajas: They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork

Desventajas: The fact that no one in this company is liable or helpful in tge slightest after they have your money

Desventajas: Seating and not so friendly

Ventajas: Easy check in and comfortable seats

Desventajas: Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks.

Ventajas: Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any.

Desventajas: The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up.

Desventajas: THE FLIGHT WAS CANCELED. I HAD TO MAKE CHANGES FOR MYSELF AND PARTNER. THE CHANGES REQUIRED ME TO CHANGE TO FROM A BRITISH AIRWAYS FLIGHT TO AN AMERICAN AIRLINES FLIGHT. MY TIME FRAME WAS EXTREMELY TIGHT SO THAT I COULD MAKE THE FLIGHT FROM MADRID TO CHARLOTTE AND ON TO DENVER. FINNAIR REPRESENTATIVES WERE NOT HELPFUL. FINNAIR DIRECTED ME TO GO TO THE IBERIA DESK WHO ASSISTED ME WITH THE PROCESS TO FLY AMERICAN AIRLINES FLIGHT.

Ventajas: The entertainment was surprisingly good.

Desventajas: The seating was tight.

Ventajas: I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Desventajas: Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

Ventajas: Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers.

Ventajas: The flight was short.

Desventajas: The card machine kept declining my cards for a bag of crisps. Seriously! Money was available on all cards. Got to the airport and purchased crisps and tea with no issue. Flight attendants were nice, but aloof.

Desventajas: You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?

Desventajas: Space is very tight with BA A380 2-3-2 biz class.

Ventajas: Food and staff service was amazing

Desventajas: 3 hours standing in British airways and Iberian airways ticket and checking counters to get alternative flights. They could not do the "entire change" and required that we wIt in line after line. Will be a full 24 hours until the entire trip is complete. Would have been nice to at least sit in the empty first class seats on the transatlantic flight with my party as a bit of customer service. Wondering how many hours other had to wait for alternative flights because they did not use the first class seats as an alternative.

Ventajas: It left when I needed it to

Desventajas: Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful.

Ventajas: The very kind staff. The very edible food. The excellent Aircraft. Arrivals on time.

Desventajas: Can't think of anything.

Ventajas: Usual BA welcome

Desventajas: Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left.

Desventajas: Space is very tight with BA A380 2-3-2 biz class.

Ventajas: The plane is comfortable and clean. Crew amiable and efficient.

Desventajas: Not even complementary water was offered on a 2-hour flight. No entertainment at all. The difference with low-cost companies is narrowing.

Ventajas: Whenever they transferred me to Iberia airways

Desventajas: Departure ticket problem (they were never issued) - delayed flight from Madrid to London -missed my connection -delayed flight from London to atl -sadistic and uninformed staff at the London airport, they literally laughed at my face! -stuck in D.C. For the night because there are no more connections to atl due to (again) delayed flight. -outdated aircraft. -no available internet -not even phone chargers. Never will fly with British airways or buy ticket through kayak.

Ventajas: It was a short flight but everyone was proper and professional, as I like!

Desventajas: Nothing really

Desventajas: We had three legs on our trip and had to work with Cust Srv at each airport for the next flight

Desventajas: Every think was ok

Desventajas: In flight entertainment system was never turned on and had to pay for any food or drinks, even water.

Desventajas: You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?

Ventajas: El servicio del personal es el mejor, el entretenimiento también es de primer nivel, a pesar de que el vuelo venía casi lleno siempre estuve cómodo.

Desventajas: Hubo un retraso de una hora y media para poder abordar, sería lo único negativo, pero estas cosas pasan siempre.

Ventajas: Food servir das ver good. Flights attendants work ver card and seré ver attentive

Desventajas: Some bathrooms found have bien a Little3 cleaner

Ventajas: Ground crew very responsive to needs

Desventajas: non existing beverage service on a two and one half hour flight :(

Desventajas: The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with".

Desventajas: Wasn't entertainment...no big deal, I just gave it a no stars because of that

Ventajas: Ground crew very responsive to needs

Desventajas: non existing beverage service on a two and one half hour flight :(

Desventajas: No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful.

Ventajas: It was a short flight but everyone was proper and professional, as I like!

Desventajas: Nothing really

Ventajas: Arrived safely at my destination.

Desventajas: I was offered free tap water. No way to treat passengers.

Ventajas: Nothing

Desventajas: paid for reserved upgraded seats - didn’t get them, no help at airport, have to email for refund. Not even water or coffee on plane. BA deserves to go out of business

Ventajas: Clase club muy cómoda, tripulación simpatiquísima, atenta y amable.

Desventajas: el sándwich que sirvieron no estuv bueno.

Ventajas: The flight staff was great. We had lots of food and yummy snacks. I loved being served tea not once but twice! They took good care of us on a long boring flight.

Desventajas: Not enough movies to choose from. I couldn't find any that I liked except kids shows... a couple chic flicks would have been nice in the mix.

Desventajas: We had three legs on our trip and had to work with Cust Srv at each airport for the next flight

Ventajas: It was a short flight but everyone was proper and professional, as I like!

Desventajas: Nothing really

Ventajas: I thouht that the seats were comfortable. When we boarded the Madrid to London flight, we were surprised to find that the aisle seats that we had paid extra to book had been changed, and although my husband had an aisle seat, I did not. On the longer flight from London to Seattle , we did both have aisle seats, which was important to both of us. We get up more frequently than many people to use the bathroom.

Desventajas: There were a couple of women who were very cold, and there were no crew members in economy class who could speak Spanish who could respond to them appropriately to them. The attendants just kept saying, sorry, I don't speak Spanish. This seemed very surprising to me, as the flight connected a Spanish- speaking country to London!

Ventajas: el servicio de las aeromozas, súper amables

Desventajas: el avión se veía descuidado

Desventajas: Space is very tight with BA A380 2-3-2 biz class.

Desventajas: Wasn't entertainment...no big deal, I just gave it a no stars because of that

Desventajas: Rerouted due to a cancellation