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Ventajas: The combination of service, quality of the flight and the outstanding price were really a hit.

Desventajas: All in all, we were very happy.

Desventajas: Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.

Desventajas: Terrible customer service. This is not a good airline.

Ventajas: Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation...

Desventajas: Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster

Ventajas: ALL

Ventajas: Nothing

Desventajas: They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again.

Ventajas: No problem with staff

Desventajas: Food is okay

Desventajas: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Desventajas: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib

Ventajas: Just the cabin crew being nice

Desventajas: Punctuality KLM is always late

Ventajas: Like the overall KLM experience

Desventajas: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Ventajas: very attentive crew

Desventajas: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

Ventajas: Nothing

Desventajas: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.

Desventajas: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Ventajas: The number of take offs equaled the number of landings :)

Ventajas: Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight.

Desventajas: The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline.

Desventajas: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.

Ventajas: Not much

Desventajas: Everything was low rate budget

Desventajas: Terrible customer service. This is not a good airline.

Desventajas: Got to China. And for some reason they were not handing out 24 hour visas to anyone that morning. Have a 19 hour connection and not allowed to leave the airport. Asked the airline to change the flight so the wait would be significantly less. Very rude China Eastern staff who yelled instead of trying

Ventajas:

Ventajas: Nothing

Desventajas: Late

Ventajas: Clean plane. Left on time. A little more seat room than many other carriers.

Desventajas: Poor selection of movies. Want more light comedy

Ventajas: Nothing

Desventajas: Had to process in and out of immigration then back into airport No transit area

Ventajas: Like the overall KLM experience

Desventajas: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Ventajas: My seat at the window was great and the staff really friendly and courteous!

Ventajas: Lovely crew, very helpful

Desventajas: N/A

Desventajas: The flight was cancelled and had to be rerouted on United Airlines.

Desventajas: Entertainment could be better. Food is ok, not great. Crew is very nice but limited English.

Ventajas: The crew was nice

Desventajas: Flights are never ontime

Ventajas: I liked the snacks serviced

Ventajas: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)

Ventajas: Nothing

Desventajas: I was charge a terribly high exchange rate for this tickets! Not acceptable at all.

Ventajas: Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time.

Desventajas: Lounge could be improved. Does not compare to other Airlines Lounges.

Ventajas: New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure.

Desventajas: The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again.

Ventajas: No real problems

Desventajas: Nothing significant

Ventajas: Seat space a bit tight . I should have upgraded to more leg room . Next time!

Ventajas: Crew were great, food, entertainment, seat and everything else was great as well.

Desventajas: The flight was cancelled and had to be rerouted on United Airlines.

Desventajas: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.