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I liked that there was an area for praying on flight. Also, I liked the food.

My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down.

The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you.

Dirty old aircraft.. crew was indifferent to passengers needs

Very bad travell

Nothing

I liked my seat and the food

I did not like the cleanliness of the bathroom I did not like their entertainment I did not like that the flight attendants were bickering at each other not professional at all

It was bit long. Especially long hault at abudhabi.

Vegetarian meal.

Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English

Nothing

I'm not picky with food but the Food was extremely bad tasting and at best tastelesss. That should never be served Anywhere! It was so bad that the first thing I did in O'hare is eat a meal, it never happened to me on an international trip. Drinks (soda and coffe) were limited and there was a shortage in them. Entertainment system was not working Plane was packed, spaces very tight

Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning.

Did not get my luggage

Lost my bag

This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?

Friendly crew, flight on time, great food and snacks, good movie selection

Seats not too confortable, landed on time but got to the gate 45 mins after landing

There was bad toilet smell reaching where I sat.

Good service with good cooperation.

Was the cheapest option at the time, and quality wasn't worse than the others

The movie selection was very good.

We were supposed to leave at 3:00 PM and the flight didn't actually leave until 4:45 PM. The food was not very good and I had to ask for water. I got a whole bottle of water on the flight from Shenyang to Beijing but on the flight from Beijing to LA I was only offered 2 cups of water. It was hard to get comfortable so I could sleep.

Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc

The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous

Nothing was spectacular.

No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns.

Good service and smooth flight

One hour delay and no entertainment in the airplane and small plane

The check-in for my first flight was great in Philadelphia.

There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected.

Asientos cómodos,cabezal se giraba por los lados para aguantar la cabeza si te dormías. Personal muy agradable y atentos. Puntuales. Tuvimos varias comidas y estaban muy buenas.

El embaraue no me gustó, cuando llegas a la puerta te hacen chequean la tarjeta de embarque y pasaporte a todos, pero te quedas fuera esperando. Más tarde vuelven a llamar a los pasajeros pafa embarcar por prioridad, klm tiene 5 escalas distintas, y vuelves a hacer otra cola.

Friendly attendants. Decent food, and frequent snacks and beverages.

No charging ports for electronic devices.

Entertainment

Food and one bathroom out of service makes an awful flight

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

I do not recommend anyone to use it.

Airlines Airport Employees are unprofessional, rude and untrained. Some passengers were allowed inside the plane to place their own bare feet on the plan walls, others slept on the floor!! Never saw anything like that...Saudis passengers hygiene were awful, smelly feet and strong body odour!!

Very bad travell

Nothing

I liked that there was an area for praying on flight. Also, I liked the food.

My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down.

Nothing

Delay for more then 5 hours!

Food is good, short flight can’t say much about it

My son was board cause no screen to watch

I do not recommend anyone to use it.

Airlines Airport Employees are unprofessional, rude and untrained. Playing Quran on the Airplane!

I liked that there was an area for praying on flight. Also, I liked the food.

My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down.

In time

Nil

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.

Vuelo en hora y personal atento. Nada destacable.

Nada de entretenimiento. La comida escasa y monotona.

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!

The food is not so tasty.

Because of the airplane delayed for one of my stop, I did not catch on my next flight and ended up bought another ticket, I was so disappointed.

Was the cheapest option at the time, and quality wasn't worse than the others

Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning.

This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times! And I hope no one takes anything out of my suitcase! And I'm sure nothing will be done so why do you even do a survey?

Double charge and unprofessional untrained staff on the counter

Friendly crew, flight on time, great food and snacks, good movie selection

Seats not too confortable, landed on time but got to the gate 45 mins after landing

I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.

Friendly attendants. Decent food, and frequent snacks and beverages.

No charging ports for electronic devices.

Personal atento y agradable. El resto bien sin nada destacado.

Nada de entretenimiento y la comida monótona. Una hora de retraso.

Entertainment

Food and one bathroom out of service makes an awful flight