Hoteles en Playa del Carmen próximos a Playa principal de Playa del Carmen

Ventajas: La cama era excelente, los restaurantes muy buenos y el personal muy atento

Desventajas: Los tragos dejaron que desear

Ventajas: Todos los alimentos excelentes! En este sentido superó nuestras expectativas! En cuanto al entretenimiento nocturno, terminaba muy temprano y el espacio era muy pequeño -bar- el día del Karaoke y casino apenas cabía la gente. No nos tocó ver el espectáculo del teatro, el día que lo buscamos estaba cerrado y se habían bajado al bar. La atención del concierge y demás personal también cumplió bastante bien nuestras expectativas Limpieza y mantenimiento del hotel, muy bien! Solo se colaba un poco de luz por la mañana, aún con las cortinas black out

Desventajas: El entretenimiento nocturno

Ventajas: Quality of food, friendlyness of stuff, great service and hospitality, room service, location at the beach.

Desventajas: The interior of the room had its best times quite some time ago.

Ventajas: I liked everything. We were coming from Tulum and a not so good hotel and we drove that day a lot so we came to the hotel very sweety, we were received with a fresh towel and champagne. We were immediately check in and the reception placed a reservation in the stake house grill right away. Our room was amazing. The food on this resort will blow your mind my favorite was the carpaccio appetizer from Palazzo and the menu from Ventanas everything. I hate buffet food but here the food is fresh and cooked to excellence and the drinks keep coming. The staff goes above and beyond for you. The property is in one of the most beautiful beaches of Playacar.

Desventajas: Nothing

Ventajas: I love this place. Best resort ever! It exceeded my expectations!

Ventajas: The beach

Desventajas: Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment.

Ventajas: Wonderful staff. The food was very good at each of the restaurants. Pools were great and the beach was wonderful.

Desventajas: Evening entertainment was a little lacking.

Ventajas: El room services..24h

Desventajas: El gym no esta mal...yo le pondria unas maquinas mas....y peso libre mas peso...poco mas..el jacuzzi daba calambre..

Ventajas: Great property, food, location, staff. Nothing to fault really from our 3 night stay

Desventajas: El aire acondicionado en la habitación no era muy eficiente

Ventajas: Me gustó la atención de todo el personal

Desventajas: Tengo claro que el espacio donde construyeron el hotel es pequeño. La piscina demasiado pequeña y muy pocas camas donde tenderse. La comida rica, pero muy poca variada.

Ventajas: Tiene un personal increíblemente atento Meseros, servicio en la playa a la habitación Personas muy correcta y con buena disposición

Desventajas: En recepción la srta Angelina Bastante desatenta, irrespetuosa con sus subalternos y con muy pocas ganas de brindar una buena atención a Los huésped Creo que un poco excluyente también según la nacionalidad del huésped

Ventajas: Servicio fantástico, Increíble playa y junto a la piscina. Gran experiencia en general! Fantástica ubicación de Playa Del Carmen.

Desventajas: Ninguno!

Ventajas: Beautiful location, and such a friendly staff!

Desventajas: We were here for our marriage, the room was way below average with ants, and a broken toilet right off the bat. We're eventually moved into a sweet like we should of been originally.

Ventajas: I loved our room, it was very spacious and so clean. Loved the layout of the pool area, the pools were fabulous. Beautiful location on the ocean. The food was top notch and the service was amazing. Every employee was so friendly and helpful.

Desventajas: There wasn't much to do on rainy days. Not much for indoor activities. Also, I would've loved them to have a bar with music for dancing in the evening. Need more evening entertainment.

Ventajas: Beach

Desventajas: Food, Beer Selection

Ventajas: The majority of the staff is wonderful! They go above and beyond to make your stay wonderful. The food was outstanding and the breakfast was the best! We loved everything and definitely recommend this place.

Desventajas: I loved everything the staff is wonderful!

Ventajas: Pretty property and nice beach. Staff as always was pleasant and helpful

Desventajas: Quality of food has declined dramatically. The pool is in deplorable condition and needs extensive renovations

Ventajas: nice hotel with very nice beach. excellent service.

Desventajas: very limited parking area.

Ventajas: The professional, courteous staff

Desventajas: No, as a world traveler this is my favorite so far. I wish there was an airport shuttle. I didn't realize that I had to contract this service until I got there.

Ventajas: Location

Desventajas: Rooms are dated, bed was extremely uncomfortable.

Ventajas: Location was beautiful, loved options of Pool or Beach, clean rooms, friendly service, food was pretty nice for an all inclusive.

Desventajas: It was very purple, but ...

Ventajas: We got a very good price for this hotel (80$) so for that price it was totally worth it!!! It is definitely nice, clean and feels pretty fancy. The pool area was beautiful and the bar service there is great! Rooms are huge and comfortable.

Desventajas: Design of the hotel rooms is dated. Almost nobody working in the reception . There was this one guy working, so everything took very long cause the poor guy was on his own!

Ventajas: La comodidad, la limpieza el servicio y la alimentación fueron excelentes, superó mis expectativas, muy buena ubicación muy cerca de la Quinta avenida, todo el personal muy amable dispuesto a colaborar.

Desventajas: Todo fue excelente, no hubo aspectos negativos

Ventajas: I absolutely loved the staff. They were amazing, courteous, full of energy and everything you could ask for to have a great time on vacation. Armando, at the lobby bar, was beyond great. He has a great personality and was so much fun to be around. Orlando and Jose were also so much fun to meet. Great service.

Desventajas: I do NOT and I can’t stress this enough, I do not like how hotel management behaved. If they treat their staff anywhere near how they treat paying customers, I feel absolutely bad for the staff. Enrique was very rude and made ZERO attempts to be accommodating because he stated the “airline” delays were not his problem and “It is about business”! His words not mine. Then Fernando did nothing to correct his two managers beneath him. Overall, those managers will NOT be gracious in anyway for any inconvenience. I cut my foot in one of the jacuzzis and was told by management, “It is not the hotels fault or responsibility”! The staff, on the other hand, was concerned and ensured that my foot was looked at and treated regularly. I appreciated THE STAFF only, not management. The female manager (who’s name I cannot spell) would laugh at customers complaining in Spanish because those customers only knew English then would yell at staff infront of customers. That is just tacky.

Ventajas: Todo excelente como recomendación podría haber mas eventos en la terraza ..... un poco de mas tiempo en horario del bar y un grupo en el área del bar.....

Desventajas: nada todo bien

Ventajas: Habitación amplia, buena ubicacion

Ventajas: Wow , we had a fantastic stay and the hotel far exceeded our expectations . Location is excellent , less than 5 minute walk from 5th Avenue . The staff could not have been more helpful especially Marissa in restaurant and bars and Alex and Oscar at the front desk . Pedro also arranged a great trip to Isla Mujeres for us and gave us lots of handy tips for our stay . The food in the 3 restaurants was exceptional , but was my favourite was Asiatico , it was really delicious . All in all an amazing stay and I will definitely be back .

Ventajas: El desayuno es muy muy bueno, el trato fue súper amable

Desventajas: Todo estuvo muy bien

Ventajas: Nice staff and the rooftop was great!

Ventajas: La terraza, el desayuno, la atención del personal y la ubicación es perfecta

Desventajas: La atención del bar en la piscina podría ser mejor

Ventajas: Variety of options at breakfast. Good quality of food in all outlets. Nice rooftop pool and bar. Spacious room and bathroom. Fully equipped gym. Shuttle to two other hotels which have beach access and also covered under "all inclusive".

Desventajas: Cleaning was always done at the end of the day (multiple times around 8pm which is not convenient when you just come back from the beach and need fresh towels). Portions on the plates were very small (had to order 3 times the same salad to have a normal size salad). All juices and cocktails are full of sugar (no fresh ingredients).

Ventajas: Hands down everything. Stayed in this hotel over 2 weeks and we loved all. Location is amazing, hotel is very secure and controlled, staff are polite, housekeeping is amazing and the most important - the room is so spacious and beautiful. We really felt comfortable in it, never ever did it feel overcrowded with all the suitcases we had. Bed was comfortable and the housekeeping ladies really did their best every day with cleaning and replenishing(please leave them some tips, they work non stop for less than min wage). Bathroom is super cute and I loved the shower. Breakfast was nice, a bit repetitive but we stayed so long so that's kind of obvious. They even had Almond milk so for a Vegan like me it was total happiness. Staff is also very nice, I kept ordering espressos every morning and they were always bringing it with a smile. Overall I think we got more than a fair deal for the price. Recommended.

Desventajas: Wearing the hotel bracelet non-stop but that's such a small/minor issue. Just ask them to make it loose so you can take it off at night or when not needed.

Ventajas: Just great everything just as described location good.food good staff couldn’t be more helpful

Desventajas: Everything was good. The only negative was that it didn’t have beach access but roof top pool was good and not everyone likes sand

Desventajas: El desayuno incluido es sólo desayuno continental. Debe incluir desayuno completo. El servicio de aparcacoches tarda demasiado en traerlo.

Ventajas: Had an amazing breakfast

Ventajas: Nice,clean room...excellent breakfasts,great location.

Desventajas: They filled the mini-fridge with their products...Red Bull and candy,etc...I don't drink Red Bull or the other stuff they offered.I wanted to buy some beer and put it in fridge...no room to do that.No bueno.

Ventajas: The staff were very helpful and always there to help. I really enjoyed the roof top pool area.

Desventajas: I would of like the pool area to be open longer.

Ventajas: Quiet and close to the beach

Ventajas: The roof top pool was the best

Desventajas: Misleading the customers on a lot of things

Ventajas: Todo

Desventajas: El gerente poco gentil y absurdo Comparó las reservaciones de hotel Con los boletos de avión Me hizo pasar súper mal rato Lastima de gerente, sin embargo estando en check in fue súper amable con los extranjeros

Ventajas: Todo como siempte

Desventajas: Todo es maravilloso

Ventajas: Trato amable y al pendiente de todo excelente personal me obsequiaron una botella de champagne por mi cumpleañosuchas gracias

Ventajas: We come back when we can because it’s right in the middle of fifth Av, pool is incredible, staff is amazing, helpful and polite and will accommodate special requests when possible , full access to second property of beach house, food at hotel is really good and right outside you have a cantina, sushi place, bar, Starbucks and ice cream - all you need if you are hungry and don’t want to go up and down the street gauging the cleanliness. They will arrange transportation, special requests and reservations with pleasure and it’s enough reason to make this your annual vacation - one hour to Cancun , one hour to Tulum - what else can you ask for

Desventajas: Just a little noisy from outside at night so if you are not there to party ask for a quite area and they will gladly relocate you

Ventajas: The facility was beautiful and the entire staff was nice and helpful.

Desventajas: Lots of noise outside of the hotel due to the location. The pool closed too early and the day pool party was basically non-existent.

Ventajas: Los chilaquiles.

Desventajas: Personal muy grosero.

Ventajas: Todo estaba muy bien!

Desventajas: Acceso a la playa se podría mejorar

Ventajas: Ubicación - cerca del centro de Carmen. Piscina Algunas personal

Desventajas: Las habitaciones estándar son armarios La comida no era impresionante y repetitiva Estantería baja alcohol Por el precio que tenía mucho mejor

Ventajas: At check-in, Francisco was amazing and helping us obtain another room for us. He went out of his way to make sure he made us very happy and extremely comfortable. Francisco is the main reason why we give this hotel such a high rating. Overall, excellent resort, best location, great food, great staff.

Desventajas: We booked ocean front view, however, they gave us pool view with the DJ right underneath our suite. We right back to the front desk and the young lady did not help us, had to wait until the next morning, until the front desk Francisco listened to us and since we lost a night in the room, he upgraded us. He really went out of his way.

Ventajas: The food and entertainment was especially good.

Desventajas: At check-in, my sister and I were told we'd have two beds in our room, which is also something we'd specifically requested at the time of booking, but then found that there was only one bed in the room. When I raised this with reception, the man I spoke to was quite rude and flatly told me that there were no twin rooms left. This was not an ideal sleeping arrangement for us. We would have felt much more comfortable in a twin room.

Ventajas: Excellent service. Clean facilities

Desventajas: Check in took too long

Ventajas: The room was big, clean and super comfortable. The staff was kind and with high service attitude. The all inclusive service was spectacular! Food- amazing. Everything you need is there. Highly recommended!

Desventajas: Nothing

Ventajas: Las habitaciones

Desventajas: Tener un salón de eventos ya que te desalojan de la alberca temprano porque tienen que tener un evento nocturno

Ventajas: Staff were great! Great buffet selections. Well organize resort. It’s my second time staying and will stay more in the future.

Desventajas: The floor in my ocean view keeps getting moisture if I turn the AC off. Almost slipped and hurt myself.

Desventajas: Trabajos en las instalaciones, ruidos

Ventajas: Las instalaciones son muy amplias y tiene variedad de 5 restaurantes para poder cenar, opciones Varias y muy buen servicio , estuvimos visitando el restaurante Italiano en dos oportunidades y la mayoría fuimos al Ventana, donde válidamente los desayunos los servía el señor Eduardo muy gentilmente. Nos sentimos a gusto en todo sentido.

Desventajas: Falta de comunicación entre el servicio de traslados con Ana Cisneros y recepción , Tuve la Mala experiencia de contratar el servicio de traslados de aeropuerto a hotel y regreso y en ambas oportunidades no coordinaron mi ingreso ni egreso. Por lo cual tuve que manejarme por mi cuenta. Por otro lado recomiendan una charla de bienvenida donde insistentemente te invitan a un desayuno en el Hotel Hilton (enfrente )y termina siendo una venta de puntos por tarjeta Visa , donde no solo te hacen desayunar sino también perder 90’ de tu tiempo cuando no son claros desde el principio, La señorita Carolina nos insistió en varias oportunidades engañosamente las cuales rechazamos siempre. Otra cosa rara es que cuando llegas después de viajar largas horas que es mi caso, la habitación no está disponible , ya que no es la hora de ingreso, aprovechando oportunidad alguna con el cansancio y el calor que azota, ofrecen una superior indicando que tienes que abonar diferencia, si es el caso. La habitación suits que elegimos pagar era muy ruidosa y no pudimos disfrutar de relajarnos ya que daba frente a la pileta y mar y realizaban eventos diarios de tarde y noche hasta las 23 hs. Tambien me pareció muy raro que siendo huésped del hotel todas las excursiones y traslados son mucho más caras pudiendo cuidar más al cliente y alinear sus precios con la competencia. Sin ir más lejos el traslado frente al hotel de taxi es más barato al aeropuerto que lo que cobra el hotel, parecen no cuidar a su huésped con sus precios El personal de recepción es excelente y cordial como el personal de Ventana Restaurant y el italiano .

Ventajas: La atención del personal del hotel y los servicios con que cuenta.

Desventajas: Que nos deriven con vendedores de planes del hotel a la llegada a este.

Ventajas: La ubicación.

Desventajas: A la llegada me digeron que no estaba pago, si lo estaba más figuraba como pago en la página. Luego que reclame me digeron que se habían fijado mal y que al retirarme me entregarían constancia de pago. Al retirarme volvieron a decirme que no estaba pago y que como era fin de semana no había personal para corroborarlo. Tuve que irme , tenga vuelo, así. Al dia de hoy ni he tenido respuesta. Las personas que me atendieron me maltrataron.

Ventajas: La amabilidad del personal, y que todo está a un paso.

Desventajas: La playa, un poco pequeña

Ventajas: El personal y la comida fueron excelentes

Desventajas: La playa ha sido algo decepcionante