Playa del Carmen hoteles

Playa del Carmen hoteles

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Información útil

Temporada baja septiembre
Temporada alta marzo
  Precio medio (entre semana): 169 €
  Precio medio (en fin de semana): 152 €

el mes más barato

20%

bajada de precios esperada

el mes más caro

92%

subida de precios esperada

(precio medio en las últimas 2 semanas)

dom. - jue.

(noche entre semana)

(precio medio en las últimas 2 semanas)

vie. y sáb.

(noche de fin de semana)

Preguntas más frecuentes al reservar un hotel en Playa del Carmen

¿Cuánto cuesta un hotel barato en Playa del Carmen?
Los usuarios de KAYAK han encontrado habitaciones dobles en Playa del Carmen desde solo 5 € en los últimos 3 días. El precio medio es de 143 €.
¿Cuánto cuesta un hotel para esta noche en Playa del Carmen?
En las últimas 72 horas, los usuarios han encontrado Playa del Carmen hoteles para esta noche desde solo 10 €. También han encontrado hoteles de 3 estrellas desde 14 € y hoteles de 4 estrellas desde 27 €.
¿Cuánto cuesta un hotel en Playa del Carmen para este fin de semana?
En las últimas 72 horas, los usuarios han encontrado Playa del Carmen hoteles para este fin de semana desde solo 14 €. También han encontrado hoteles de 3 estrellas desde 14 € y hoteles de 4 estrellas desde 26 €.
¿Cuáles son los barrios más populares para alojarse en Playa del Carmen?
For more information about Playa del Carmen's different neighborhoods, check out our Playa del Carmen's City Guide.
¿Cómo puedo encontrar hoteles cerca de mí?
Echa un vistazo a nuestro mapa y encuentra los mejores hoteles cerca de ti.

¿Dónde alojarse en Playa del Carmen?

Los mapas de KAYAK te ayudan a encontrar el lugar ideal para hospedarte en Playa del Carmen mostrándote las mejores opciones de hoteles cerca de las actividades que te interesan.

Los mejores hoteles en Playa del Carmen

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Barceló Maya Tropical - Playa del Carmen - Habitación
1
9,7 Excelente (7.614 opiniones)
256 €+
Detalles Opiniones
Este sofisticado hotel está en Riviera Maya Sur. Barceló Maya Tropical tiene un total de 479 dormitorios disponibles para sus huéspedes. Las instalaciones disponen tanto de conexión por cable como inalámbrica. Este alojamiento ofrece servicio de recepción 24 horas para satisfacer las necesidades de los huéspedes en cualquier momento del día o de la noche. Barceló Maya Tropical ha sido diseñado teniendo en cuenta las necesidades de los más pequeños, por eso cuenta con habitaciones con cunas para niños, disponibles bajo solicitud previa. No se admiten mascotas en las instalaciones. Algunos de los servicios mencionados pueden ser de pago.
7,7 Muy bueno
Ventajas: El personal siempre estaba limpiando
Desventajas: Tuve un par de problemas de limpieza, sólo tienen dos opciones de cerveza
5,1 Bueno
Desventajas: Las camas eran incómodas Comida horrible Personal antipático
Rosewood Mayakoba - Playa del Carmen - Edificio
2
9,7 Excelente (2.411 opiniones)
1211 €+
Detalles Opiniones
Si decides alojarte en Rosewood Mayakoba de Playa del Carmen, estarás a pie de playa y a apenas 4 min en coche de Campo de golf El Camaleón Mayakoba y a 10 de Quinta Avenida. Tendrás un centro de negocios, un servicio de limusina o coche con chófer y check-in exprés a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
10,0 Excelente
Ventajas: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.
Desventajas: Nothing, it was absolutely perfect
Grand Velas Riviera Maya - Playa del Carmen - Edificio
3
9,6 Excelente (1.964 opiniones)
717 €+
9,7 Excelente
Desventajas: El sargaso (algas) invade la playa y el océano, los mosquitos.
8,0 Excelente
Ventajas: Piscina, comida ...
10,0 Excelente
Ventajas: El servicio y un personal sonriente increíble! Rápidos y eficientes y amables. La comida era deliciosa y casi demasiado bonita para comerla. Todo era ejemplar
Desventajas: No hubo una cosa que no me gustara
Newport House Playa Boutique Hotel - Playa del Carmen - Edificio
4
9,6 Excelente (341 opiniones)
135 €+
Detalles Opiniones
Si decides alojarte en Newport House Playa Boutique Hotel, disfrutarás de una céntrica ubicación en Playa del Carmen, a pocos pasos de Quinta Avenida y a 10 minutos a pie de Club de playa Mamitas. Tendrás conexión a Internet por cable gratis, un servicio de recepción las 24 horas y atención multilingüe a tu disposición.
9,7 Excelente
Ventajas: Muy fresco, muy limpio, el personal es muy profesional. Gran apartmentos con todo lo necesario incluyendo lavadora y secadora
Banyan Tree Mayakoba - Playa del Carmen - Edificio
5
9,5 Excelente (677 opiniones)
764 €+
Detalles Opiniones
Sumérjase en la cálida brisa caribeña mientras recorre el prístino litoral en un enclave que destaca por la belleza de sus lagunas y manglares, dunas naturales, intrincados arrecifes de coral y la hermosa costa de la Riviera Maya. El Banyan Tree Mayakoba es un exclusivo complejo vacacional que fusiona a la perfección la hospitalidad asiática con la pasión característica de México. Ubicado en un extenso complejo privado en Mayakoba, nuestro hotel le invita a sumergirse en la exuberante naturaleza.
9,7 Excelente
Ventajas: Gran personal. Las habitaciones son fantásticas. Me encantaron las bicicletas. La piscina privada y el spa fue increíble...
Desventajas: La comida es cara. Los lugares para visitar en el complejo están más lejos. La playa es pequeña
8,5 Excelente
Ventajas: Great service
Desventajas: It’s not as clean as an American would come to expect from a hotel...
Barceló Maya Colonial - Playa del Carmen - Habitación
6
9,4 Excelente (6.054 opiniones)
249 €+
El Barceló Maya Colonial disfruta una privilegiada situación junto a una de las más impresionantes playas del mundo; un arenal único en Riviera Maya con una extensión de aproximadamente 2 km, perfecto para desconectar de la vida diaria.
Iberostar Grand Paraiso - Playa del Carmen - Edificio
7
9,4 Excelente (622 opiniones)
472 €+
8,2 Excelente
Ventajas: Personal de la piscina y los camareros eran fantásticos. El resto del personal también era de primera categoría.
Desventajas: La comida estaba bien, la habitación era cálida, zonas comunes también cálidas
Hotel Xcaret Casa Viento - Playa del Carmen - Edificio
8
9,4 Excelente (556 opiniones)
536 €+
Detalles Opiniones
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive de Playa del Carmen está a apenas 5 min en coche de Parque temático Xplor y a otros 7 min en coche de Parque temático ecológico Xcaret. Tendrás un centro de negocios, periódicos gratuitos en el vestíbulo y tintorería o lavandería a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) gratuito (disponible las 24 horas).
9,1 Excelente
Desventajas: El personal todavía está aprendiendo y es un poco lento. Cosas no terminadas pero todavía pero en general magnífico
Iberostar Paraiso Lindo - Playa del Carmen - Habitación
9
9,3 Excelente (3.320 opiniones)
272 €+
Valentin Imperial Maya - Adults Only - Playa del Carmen - Edificio
10
9,3 Excelente (2.705 opiniones)
353 €+
10,0 Excelente
Ventajas: Rápido, cortés, atento personal. Hay una amplia gama de restaurantes diferentes que todos eran excelentes. Habitación amplia, excelente servicio, muy buena limpieza de la habitación. Todo el mundo era amable y servicial.
Desventajas: Nada. Realmente no encontramos nada que no nos gustara.
10,0 Excelente
Ventajas: El servicio, la comida, la piscina, las habitaciones.
Desventajas: El café es malo. Zumos de frutas para bebidas mal.
10,0 Excelente
Ventajas: Todo
Desventajas: Lo único que no me gustó fue el café del desayuno. El café en otros restaurantes fue estupendo. Verdaderamente disfruté todo.
9,7 Excelente
Ventajas: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.
Desventajas: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.
10,0 Excelente
Ventajas: The staff, food, hotel rooms, pool, beach
Desventajas: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.
4,8 Bueno
Ventajas: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.
Desventajas: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.
9,7 Excelente
Ventajas: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.
9,6 Excelente
Ventajas: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.
Desventajas: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.
10,0 Excelente
Ventajas: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.
8,8 Excelente
Ventajas: La comida era sorprendentemente buena y yo soy muy delicado. El alojamiento era muy agradable y el personal de la limpieza era muy atento. Las habitaciones las limpiaban meticulosamente todos los días.
Desventajas: La habitación de al lado estaba siendo reparada , así que nos despertaron repetidamente en las mañanas para perforar y clavar. Las únicas otras cosas de que me quejaría es que sólo tenían una selección de vino de la casa, que no era muy bueno. Los precios para el spa eran excesivamente caros.
10,0 Excelente
Ventajas: Wonderful beach - great for swimming, walking, and running. Awesome food. Nice staff and wonderful people at the resort Drinks were great. Service awesome.
Desventajas: Tried to extend our stay and they wanted an exorbitant amount of money to do so, when we knew our room was empty. Not sure that is their fault, but we did love it so much that we really wanted to stay. Spa is expensive, but they do offer specials once you get there.
7,7 Muy bueno
Ventajas: Secrets is beautiful. The view is incredible. The food was excellent. Incredible.
Desventajas: The rooms are beautiful, but there was a damp smell in our room the entire weekend. The sir conditioning made it worse. They need to change that.
Riu Palace Mexico - Playa del Carmen - Habitación
12
9,2 Excelente (1.766 opiniones)
277 €+
8,0 Excelente
Ventajas: The beach was amazing. The hotel staff at the RIU was assume, always looking to serve or help. A must return.
Iberostar Paraiso Maya - Playa del Carmen - Edificio
13
9,2 Excelente (1.146 opiniones)
333 €+
6,0 Muy bueno
Ventajas: Todo el servico los empleados son muh amables y la comida esta muh buena
Belmond Maroma Resort & Spa - Playa del Carmen - Edificio
14
9,2 Excelente (297 opiniones)
711 €+
Si decides alojarte en Belmond Maroma Resort & Spa de Playa del Carmen, estarás a 10,8 km de Campo de golf El Camaleón Mayakoba y a 17,5 km de Quinta Avenida. Tendrás un servicio de limusina o coche con chófer, una sala de ordenadores y check-in exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) a petición y aparcamiento con asistencia gratuito.
Royal Service at Paradisus La Perla - Playa del Carmen - Habitación
15
9,3 Excelente (104 opiniones)
415 €+
En Playa del Carmen, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 2 kilómetros de Iglesia de Guadalupe, Quinta Avenida y Club de playa Mamitas. Playa principal de Playa del Carmen y Terminal marítima de Playa del Carmen también están a menos de 5 kilómetros.
Fairmont Mayakoba - Playa del Carmen - Edificio
16
9,1 Excelente (4.981 opiniones)
367 €+
Detalles Opiniones
Un espacio natural que reúne cinco ecosistemas y se asienta sobre 97 ha de selva tropical bañada por arroyos y rodeada por las costas del Caribe. El Fairmont Mayakoba está ubicado a 65 km al sur de Cancún, cerca de Playa del Carmen, en la Riviera Maya. Este complejo con 5 diamantes de la AAA y certificación Rainforest Alliance ofrece paquetes con solo alojamiento o paquetes promocionales. Deleite su paladar con los exquisitos menús de Richard Sandoval en los renovados restaurantes del Fairmont Mayakoba.
10,0 Excelente
Ventajas: La propiedad es grande, pero simplemente increíble. Los canales hacen de este lugar muy especial. El personal es de primera categoría. Artículos son divinos. Tener tablas de agua y kayaks sup agregar mucho.
Desventajas: No hay suficientes bicicletas alrededor.
9,6 Excelente
Ventajas: Access to bikes for all hotel guest was a great way to get around.

Los mejores hoteles en Playa del Carmen cerca de Playa principal de Playa del Carmen

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Iberostar Tucan - Playa del Carmen - Habitación
1
9,1 Excelente (2.930 opiniones)
242 €+
10,0 Excelente
Ventajas: La armonía que hay en todo. Los servicios el precio la atención el respeto de los otros huéspedes. Que la mayoria de los huéspedes son de origen europeo y respetan al máximo a los otros turistas. No tiene que correr para apartar camastrosen la alberca o la playa o hacer fila en los restaurantes. Nadie se mete contigo. Nadie te molesta. Nadie te incomoda
Desventajas: El servicio de comida del mediodía
8,8 Excelente
Ventajas: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
Desventajas: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
9,7 Excelente
Ventajas: en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo
Desventajas: el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.
10,0 Excelente
Ventajas: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Desventajas: Nothing I would change
9,7 Excelente
Ventajas: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
Desventajas: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
10,0 Excelente
Ventajas: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
Desventajas: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
The Reef Playacar Beach Resort - Playa del Carmen - Edificio
2
8,2 Excelente (2.501 opiniones)
188 €+
10,0 Excelente
Ventajas: Me encantó el agua de la playa de baja corriente La mejora de la suite era increíble El tiempo era perfecto
Desventajas: Habría sido mejor si tuvieran un todo incluido
4,0 Bueno
Ventajas: La única cosa buena era la heladería y su ubicación era increíble tan cerca de la Quinta Avenida. Nos fuimos andando al centro de Playa del Carmen con todas sus tiendas.
Desventajas: La playa está siempre sucia con algas, la comida es horrible, el personal no es atento ni amable. Los baristas son pésimos y las bebidas son lo peor. Si quieres ir y tener diarrea y vómito durante dos días con toda tu familia, ve a este lugar. Éramos nueve en nuestro grupo y ocho nos enfermamos. Y he oído de otros huéspedes que se enfermaron también. El restaurante está al aire libre, es caliente y húmedo y la comida no se mantiene a una buena temperatura, así que cualquier carne o producto lácteo será propenso a descomponerse muy rápidamente. No tienen suficiente hielo y no mantienen los alimentos frescos. Si cocinan judías esta noche para la cena, lo que queda se sirve en el desayuno. Es un asco. Nunca me alojaría en el Reef Playacar de nuevo. Muchos mosquitos. Prepárate para que te piquen todo el rato y enfermarte del estómago. La playa es horrible.
7,4 Muy bueno
Ventajas: Great location, Attentive staff and Cold AC.
Desventajas: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
2,2 Regular
Ventajas: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
9,3 Excelente
Ventajas: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.
Desventajas: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
8,5 Excelente
Ventajas: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.
Desventajas: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
5,3 Bueno
Ventajas: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.
Desventajas: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.