Opiniones de viajeros
Valoración general
7,3
Bueno
Basado en 32 opiniones
General
7,3
Embarque
7,0
Comodidad
7,6
Personal
8,1
Actividades
6,4
Comida
7,5
Ir al contenido
Información sobre Air Austral
| Código IATA | UU |
|---|---|
| Rutas | 47 |
| Ruta principal | Puerto Louis Aeropuerto Internacional Sir Seewoosagur Ramgoolam - Saint-Denis Gillot |
| Aeropuertos con conexión | 21 |
| Aeropuerto principal | Saint-Denis Gillot |
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
7,3
Delayed Twice
Ventajas: Crew was very pleasant and efficient.
Desventajas: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.
Opinión de
-
4,0
HiFly flights very bad
Ventajas: Air Austral ok
Desventajas: When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.
Opinión de
-
6,0
ok
Ventajas: ok
Desventajas: very short flight
Opinión de
-
8,6
Delayed But Nice Flight
Ventajas: Crew and service were top rate.
Desventajas: Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.
Opinión de
-
8,8
the flight was over 3 hours later
Desventajas: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us
Opinión de
-
6,6
Ventajas: Food and service are above usual airline standard.
Desventajas: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.
Opinión de
-
7,6
Bit delayed (but expected), professional courteous service
Ventajas: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.
Desventajas: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.
Opinión de
-
6,6
Good once in the air, website, online check-in and boarding poor.
Desventajas: Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.
Opinión de
-
4,0
Not much to like or recommend - St. Denis airport transfer a joke!
Desventajas: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.
Opinión de
-
9,6
Ventajas: Air Austral is a great airline providing top quality service
Opinión de
-
10,0
Ventajas: everything
Desventajas: too little of ethanol on board (nothing)
Opinión de
-
2,0
Flight cancelled without advanced notice
Desventajas: Disappointing
Opinión de
-
7,3
Retardo de dos veces
Ventajas: La tripulación era muy agradable y eficiente.
Desventajas: Informó el día anterior a través de un correo electrónico desde el sitio que el vuelo se retrasó. Llegó al aeropuerto a tiempo, facturado. Una vez en la puerta todos esperamos a bordo. Llegó el tiempo de embarque y no se fue sin información. Todos esperaron. No se anunció ninguna información y nadie estaba en la puerta. Después de esperar más de una hora con todos en confusión, se anunció el embarque. Sin información, sin confirmación.
Opinión de
-
6,0
Ok
Ventajas: Ok
Desventajas: Muy corto vuelo
Opinión de
-
6,6
Bueno una vez en el aire, sitio web, check-in en línea y pobres de embarque.
Desventajas: Check-in en línea - tarjeta de embarque para la segunda pierna Saint-Denis - Port Louis podría ser emitido, pero no para la primera pierna ?? Embarque - confuso - tarjeta de embarque emitida declaró 14:45 como hora de embarque cuando de hecho se programó la hora de salida. El avión eventualmente partió 20 minutos tarde.
Opinión de
-
9,6
Ventajas: Aire Austral es una gran aerolínea proporcionando servicio de calidad
Opinión de
-
10,0
Ventajas: Todo
Desventajas: Demasiado poco de etanol a bordo (nada).
Opinión de
-
8,6
Delayed But Nice Flight
Ventajas: Crew and service were top rate.
Desventajas: Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.
Opinión de
-
8,8
the flight was over 3 hours later
Desventajas: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us
Opinión de
-
9,6
Ventajas: Air Austral is a great airline providing top quality service
Opinión de
-
10,0
Ventajas: everything
Desventajas: too little of ethanol on board (nothing)
Opinión de
-
9,6
Ventajas: Aire Austral es una gran aerolínea proporcionando servicio de calidad
Opinión de
-
10,0
Ventajas: Todo
Desventajas: Demasiado poco de etanol a bordo (nada).
Opinión de
-
7,3
Delayed Twice
Ventajas: Crew was very pleasant and efficient.
Desventajas: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.
Opinión de
-
6,6
Ventajas: Food and service are above usual airline standard.
Desventajas: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.
Opinión de
-
7,6
Bit delayed (but expected), professional courteous service
Ventajas: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.
Desventajas: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.
Opinión de
-
6,6
Good once in the air, website, online check-in and boarding poor.
Desventajas: Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.
Opinión de
-
7,3
Retardo de dos veces
Ventajas: La tripulación era muy agradable y eficiente.
Desventajas: Informó el día anterior a través de un correo electrónico desde el sitio que el vuelo se retrasó. Llegó al aeropuerto a tiempo, facturado. Una vez en la puerta todos esperamos a bordo. Llegó el tiempo de embarque y no se fue sin información. Todos esperaron. No se anunció ninguna información y nadie estaba en la puerta. Después de esperar más de una hora con todos en confusión, se anunció el embarque. Sin información, sin confirmación.
Opinión de
-
6,6
Bueno una vez en el aire, sitio web, check-in en línea y pobres de embarque.
Desventajas: Check-in en línea - tarjeta de embarque para la segunda pierna Saint-Denis - Port Louis podría ser emitido, pero no para la primera pierna ?? Embarque - confuso - tarjeta de embarque emitida declaró 14:45 como hora de embarque cuando de hecho se programó la hora de salida. El avión eventualmente partió 20 minutos tarde.
Opinión de
-
4,0
HiFly flights very bad
Ventajas: Air Austral ok
Desventajas: When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.
Opinión de
-
6,0
ok
Ventajas: ok
Desventajas: very short flight
Opinión de
-
4,0
Not much to like or recommend - St. Denis airport transfer a joke!
Desventajas: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.
Opinión de
-
2,0
Flight cancelled without advanced notice
Desventajas: Disappointing
Opinión de
-
6,0
Ok
Ventajas: Ok
Desventajas: Muy corto vuelo
Opinión de
Estado de vuelo
Mapa de rutas de Air Austral
Principales aeropuertos en los que opera Air Austral
- Aeropuerto Saint-Denis Gillot (RUN)
- Aeropuerto Puerto Louis Aeropuerto Internacional Sir Seewoosagur Ramgoolam (MRU)
- Aeropuerto París Charles de Gaulle (CDG)
- Aeropuerto Dzaoudzi (DZA)
- Aeropuerto Antananarivo (TNR)
- Aeropuerto Saint-Pierre Pierrefonds (ZSE)
- Aeropuerto Isla Nosy Be Fascene (NOS)
- Aeropuerto Marsella-Provenza (MRS)
- Aeropuerto Johanesburgo Aeropuerto Internacional de Johannesburgo (JNB)
- Aeropuerto Bangkok Suvarnabhumi y otros aeropuertos (BKK)
- Aeropuerto Toamasina Tamatave (TMM)
- Aeropuerto Moroni Prince Said Ibrahim (HAH)
- Aeropuerto Pointe La Rue Aeropuerto Internacional de Seychelles (SEZ)
- Aeropuerto Madrás Aeropuerto Internacional de Chennai (MAA)
- Aeropuerto Tulear (TLE)
Información de contacto de Air Austral
- UU Código IATA
- +33 0262 931 010 Llamar
- air-austral.com Visitar
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.
