Encuentra vuelos baratos de Tailandia a Madrid Adolfo Suárez Madrid-Barajas

Good. I like it.

Good service - food/beverages etc

The staff smiled.

Headphone jacks didn’t work, my husband’s tv didn’t work, they kept turning entertainment off, food was awful, pre-ordered meal didn’t show up on their list. Overall it was awful. entertainment Selection was mediocre at best.

Salimos en hora, todo perfecto

Comida buena

The fact that we didn’t crash

The plane was hot old and the crew needed to step it up. Very inefficient!

Friendly crew Comfortable clean planes

Departure delay JfK Luggage at Amsterdam took way too long

The staff was nice and friendly.

I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service.

We took longer leaving and flying so arrive 1.5 hours later than scheduled. Did not get out of passport control and baggage until 10:20 or 2 full hours after arrival

Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money.

The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient.

Comfortable flight,on time departure,friendly staff

Long layover

The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run.

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

Kind crew helping a frightened passenger

Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?

Good range of in flight snacks and food

No Wifi capabilities

Salimos en hora, todo perfecto

Comida buena

Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India.

I would have liked the drink service to come around more often on the flight.

Travel time and overall great flying experience

nothing to mention

We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future

Check in - terrible service and extremely slow staff..only two counters were open to help international passengers

Good service - food/beverages etc

Air India is the best. Highly recommend it

Salimos en hora, todo perfecto

Comida buena

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