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The crew was excellent.

We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate.

Food was great

It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice....

Almost missed my flight - they could not locate me as a ticketed passenger

everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!

nothing!

Everything

Flight attendants Was nice and friendly, I do like theirs Sevice .

terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage

Smooth flight, good service, seats above average

Food quality has gone down

Everything?

Nothing?

Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

Ambiance

It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best.

Hands down Jal is the best airline japan has to offer!

Seats, movies, comfort

No vegetarian options

It was very good no prO lens at all:)

Nice seats. Ample leg room.

Never problems with JAL

Food was great

It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice....

The crew was excellent.

We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate.

everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!

nothing!