|Duración media de vuelo||7h 49m|
|Los vuelos llegan a||Nueva York|
|Los vuelos salen de||Madrid Adolfo Suárez Madrid-Barajas|
|Precio del vuelo||226 €|
|Aerolíneas||KLM, British Airways, Lufthansa, SWISS, Air Europa, Finnair, Iberia, American Airlines, Air France, Delta, Norwegian, United Airlines, Brussels Airlines, Air Canada, TAP AIR PORTUGAL, Aeroflot|
Ventajas: Seating is tight. The crew was great !
Desventajas: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.
Ventajas: Crew was nice and friendly
Desventajas: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.
Ventajas: Crew were great, food, entertainment, seat and everything else was great as well.
Desventajas: not really
Ventajas: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Desventajas: The earphones could have worked!
Ventajas: Left on time and arrived early
Desventajas: The entertainment is missing
Ventajas: Friendly crew
Ventajas: On time.
Desventajas: Seat spacing is awful.
Desventajas: A longer connection so I didn’t miss the flight.
Ventajas: Everything.... The food was great. Vegetarian options! Korma? Mm mm just simple. Headphones better than other trips so movies more enjoyable... Nice stewards...
Desventajas: Wish ticket had said which terminal bc I went to Lufthansa and had to switch...
Desventajas: Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult.
Desventajas: The comfort and the food
Ventajas: Everything, I love Lufthansa
Ventajas: Cabin crew was extremely friendly, welcoming, and provided good inflight service.
Desventajas: The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy.
Desventajas: No overhead fans and seats were not very comfortable.
Desventajas: 45mn late
Desventajas: Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person.
Ventajas: Always like flying Swiss business class. Great service, good food and a great lie flat bed
Ventajas: Price paid
Desventajas: Food and drink options were mediocre. Also limited entertainment options...
Ventajas: I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system.
Desventajas: The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time
Ventajas: Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable.
Desventajas: Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage.
Ventajas: All went well. As above
Desventajas: No complaints
Ventajas: Everything! I never knew that Finnair was such a great airline.
Desventajas: Honestly, nothing could have been better.
Ventajas: It was on one of their newer planes which meant that we had decent comfort and entertainment!
Desventajas: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.
Ventajas: Comfortable, well appointed aircraft. Good service.
Desventajas: Would have liked to be able to check in online and to select a seat assignment.
Desventajas: Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying.
Ventajas: The crew was helpful and polite, food was good
Desventajas: Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already.
Desventajas: The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us.
Ventajas: Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable.
Ventajas: Lunch meal was good. Flight attendants were friendly.
Desventajas: The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay.
Desventajas: Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood.
Ventajas: The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service
Desventajas: Virtually everything
Desventajas: Asientos poco confortables y calidad de las comidas que se sirven
Ventajas: The 787 is a nice aircraft
Desventajas: It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection.
Desventajas: Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall.
Desventajas: wine selection divider between seats
Desventajas: My entertainment device did not work the entire flight.
Desventajas: Great experience
Ventajas: The crew was friendly and always came around with water.
Desventajas: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late.
Ventajas: The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude.
Desventajas: Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand
Ventajas: All was good
Desventajas: All was good
Ventajas: Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee.
Ventajas: Crew was great.
Ventajas: The staff was friendly and helpful
Desventajas: Outlets to charge my electronic devices for the long flight
Desventajas: It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today.
Desventajas: It was perfect! Short flight but the crew very professional- handing over deinks food and even candies!
Ventajas: Left right on time with an efficient service.
Desventajas: Delay, rude service, ran out of food for vegetarians
Desventajas: Pretty good cheap filthy on the 787 Dreamliner!
Ventajas: Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need
Desventajas: From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought.
Desventajas: Very turbulent day.
Ventajas: Amenities. And courteous crew
Desventajas: Choice of Vegeterian options
Ventajas: Great price — easy flight. Had an entire row to myself, so I could stretch out.
Ventajas: Great crew!
Ventajas: cheap ticket
Desventajas: lack of service, very unfriendly stewardess
Ventajas: Made up tons of time en route.
Desventajas: Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control.
Desventajas: It was very cold they need to lower the temperature.
Ventajas: The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped.
Desventajas: The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive.
Ventajas: The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience.
Desventajas: The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green.
Desventajas: Improve seat comfort
Ventajas: The flight itself was fine and the crew was excellent. The boarding process was efficient.
Desventajas: My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice.
Desventajas: Check in was just awful. Then a three hour delay and no one was forthcoming.
Desventajas: They didn’t put enough fuel in the tank and the pilot only noticed when we were next in line to take-off so that led to a 30 minute delay. Some terrible seat designer put the call button and light control on the armrest exactly where your elbow rests so every few seconds you would here a call bell.
Ventajas: Friendly crew in business class.
Desventajas: He volado anteriormente en bussines de otras compañías y TAP debería mejorar el trato al cliente.
Ventajas: Everything was very good.
Desventajas: Long wait on crowded hot bus to the plane.
Ventajas: I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining
Desventajas: Boarding process too slow and delayed. Soup, always appreciated was lukewarm
Desventajas: Poor service
Ventajas: Very poor airline.......never again
Desventajas: You should reconsider your alcohol policy for comfort class traveler,and offer a variety of drinks except beer and basic wine. Moreover ,its not "reasonable" to serve wine in cartoon cups. You should improve your WIFI service,when it is offer.
Ventajas: The crew was only fine
Desventajas: Crew not that good seats it's really uncomfartable
Ventajas: i liked everything besides what i wrote ///
Desventajas: 1if my screan worked 2 i asked them to find me one that works said yes thou never returned
Ventajas: They let me buy a beer at off hours from regular food and drink service. Movie choices were good.
Desventajas: Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets.
Ventajas: The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA.
Desventajas: The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil .
Ventajas: Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that.
Desventajas: Tell Air Hostess to be polite if any one asking for something it’s part of their job
Ventajas: Not much
Desventajas: Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats.
Ventajas: entertainment was good
Desventajas: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice
Desventajas: Good food, on time and semi comfortable seats
Ventajas: Seat was comfortable, food was very good.
Desventajas: This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!
Desventajas: 45mn late
Ventajas: Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken.
Ventajas: Service was fine, on the ground and in the air.
Desventajas: * Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them
Ventajas: Llego antes de tiempo y en Madrid fue fácil embarcar
Desventajas: La comida era regular pero nos sirvieron comida y merienda ambas regular
Desventajas: Delayed, twice!
Ventajas: Love that meals are part of the flight. Excellent meals, great service.
Desventajas: Boarding announcements hard to hear in gate area at Gatwick.
Desventajas: Generally, it was just good.
Desventajas: my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare.
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