Encuentra vuelos baratos de Ecuador a Madrid Adolfo Suárez Madrid-Barajas

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane.

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Nada

Me cambiaron 3 veces los asientos. Elmvielo se atrasó casi dos horas.

The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again.

My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid.

Modern clean plane, excellent crew

Flight was delayed but no announcements were made

COMFORT FOOD ENTERTAINMENT LOW COST FLIGHT WITH HIGH COST

The plane was very empty so i was able to spread

Food was bad for a 9 hr Flight

The crew was a little late

Crew was friendly

Old plane, prezels are boring, it was cold during the flight

Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much

We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed.

The staff are very nice and accommodating.

The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy.

Check in process fast and friendly.

Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight.

Good entertainment.

The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables.

Vuelo a tiempo

Atención del personal

La cantidad de tiempo que estuve en el aeropuerto para llegar ya que por la tarifa tiempo de un país a otro

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Flight crew EXCEPCIONAL The lunch was delicious Service perfect

With over an hour in line to enter the International portion of the airport everyone was extremely stressed. Immigration personal were very snappy and rude (Not Avianca, Colombia). We had over an hour wait to get inside then it was a long run to get the the gate on time. The problems that Avianca is having with its flights, on time percentage and upset passengers is very Sad. Normally Avianca is the best airline in the American Zone! They need to fix their internal problems quickly or their bottom line will get punished.

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Tuvo un retraso de 50 minutos.

I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane.

The price

Some of the crew was very rude, food was bad forca 9 hr flight!!!

Not one thing.

Delayed. Smelly. Overall love flying but the takeoff and landing were terrible! Service wasn’t great either- crew had major attitude problems.

Everything was great!

The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again.

My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid.

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Nada

Me cambiaron 3 veces los asientos. Elmvielo se atrasó casi dos horas.

We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards.

Deben ofrecer salas VIP en LIMA, con un boucher esta Ok, pero sigue siendo economico no servicio.

Delay meant I missed a meeting deadline.

Tuvo un retraso de 50 minutos.

The Crew tried to work with what they have.

1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

Nice Flight, and Service

Food can be better and the AC was not so cold.

COMFORT FOOD ENTERTAINMENT LOW COST FLIGHT WITH HIGH COST

Everything was great!

The flight was 3 hrs delayed. I bought and took another flight.

Pretty average experience nothing bad but nothing superior

Flight got delayed by 2 hours

Communication

I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids.

The plane was very empty so i was able to spread

Food was bad for a 9 hr Flight

Not one thing.

Delayed. Smelly. Overall love flying but the takeoff and landing were terrible! Service wasn’t great either- crew had major attitude problems.

COMFORT FOOD ENTERTAINMENT LOW COST FLIGHT WITH HIGH COST

I am new to Air Europa, and I have had a great experience with several flights.

They could use kiosks at check in, to move the line a little quicker.

Tuvo un retraso de 50 minutos.

Delay meant I missed a meeting deadline.

Deben ofrecer salas VIP en LIMA, con un boucher esta Ok, pero sigue siendo economico no servicio.

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed.

Pretty average experience nothing bad but nothing superior

I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids.

4 hours delayed