Encuentra vuelos baratos de Canadá a Madrid Adolfo Suárez Madrid-Barajas

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

The bag service

The flight delays

The schedule was not good and I was needed to take later flight than I ordered.

Staff - Friendly, polite, professional

Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you

my suitcase are mising

my suitcase are mising

Staff- Friendly and polite Food was good Comfortable for a long flight

Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens .

Flying doesn't get much better

Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great.

Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick.

My return trip didn’t have any major unexpected expenses the way my outgoing trip did.

They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair.

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

Good range of in flight snacks and food

No Wifi capabilities

I would like a refund on my ticket

I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay

The food selection and quantity were wonderful! The crew and movie selection were great!

My seat storage pocket was broken and I was unable to store items in it.

Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy.

Buena calidad del aeropuerto, avión, trato y personal.

The crew was really nice

The flight was delayed, there was no TV or any other entertainment

Seats were Comfortable

N/a

The entertainment was good and the food was better than I expected.

Bags restrictions without us knowing. Delayed flight but we still manage to get to our destination on time. The same did not happen before where I had to wait until 2am for my tap flight that was supposed to leave at 11:30pm. I have been flighting TAP for many years now and it used to be one of my favorite airlines. No longer is the case. Over the years there has been a decline on service.

Entertainment and seat space were great.

They somehow managed to lose the entire flights luggage

There was very bad turbulance and none of the crew said anything about it.

For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again

Easy online check in and was able to pay for baggage at the same time. Staff friendly and helpful. Comfortable flight and decent food. A little late taking off but we still arrived at our destination on time.

Crew was fine.

Seats are so narrow you have to huddle to one side to avoid physical contact with large passengers seated next to you.

Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor.

Friendliness of staff

Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!

The food was nice and they offer luggage room

The seats are way too small! We were so compressed we could not breathe nor move. The plane is overcrowded woth people. I do mot recommend

Staff was helpful and pleasant.

No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms.

my suitcase are mising

The flight attendant was very quick to meet any needs big or small.

Still extremely unhappy about my broken item.

We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be.

Great wheel chair service

Polite customer service agent

Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great.

Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick.

Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic.

Price includes checked bag and meal. Direct flight.

We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated.

Flying to Europe departure timing and the crew service were great. The regular food was better than all the bigger airlines I have flown recently. I look forward to the trying the gourmet offerings in the future.

You have to pay extra for seats assigned when you buy your ticket or select them 24hrs before departure. Airlines still have not learned how to deal with babies on parents laps. The little children on parents laps on full flights are as uncomfortable as the neighboring passengers. Bathrooms need mid flight service. Passengers were not considerate.

Most areas were OK..

They have no control over babies crying but it was quite annoying. The left armrest was broken.

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

they have increased the layover time

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.

Got there

Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around.

The willingness of crew to accommodate passengers, comfortable seats very little of turbulance

Everything was OK

easy boarding, great flight attendants

Flight late

Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy.