|Los vuelos llegan a||Bilbao|
|Los vuelos salen de||Canadá|
|Precio del vuelo||467 €|
|Aerolíneas||SWISS, Brussels Airlines|
The crew was great and the flight itself was fine
The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half.
I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since.
Overall everything was great
The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok.
I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed.
My return trip didn’t have any major unexpected expenses the way my outgoing trip did.
They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair.
Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens .
The on board staff was very nice. That's pretty much the only thing that I liked.
Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later.
I was not aware of the requirements of the Schengen Agreement and my passport was expiring in a couple of months. I was not able to get on this flight even though my final destination did not have the passport restrictions of the Schengen Agreement. When I booked the flight, I was not made aware of these requirements before my flight.
The flight attendant was very quick to meet any needs big or small.
Still extremely unhappy about my broken item.
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