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Encuentra vuelos baratos de Barcelona Aeropuerto de Barcelona-El Prat a Orlando (BCN - ORL)

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Información del vuelo Barcelona Aeropuerto de Barcelona-El Prat-Orlando

Los vuelos llegan a Orlando
Los vuelos salen de Barcelona Aeropuerto de Barcelona-El Prat
Precio del vuelo 377 €
Distancia 7.452 km
Aerolíneas WOW air, Aer Lingus, Norwegian, TAP AIR PORTUGAL, Air Canada, Lufthansa, SWISS, Delta, British Airways

Información útil

Temporada baja:
septiembre
es el mes con menos turistas
3%
es la bajada de precios esperada
Temporada alta:
julio
es el mes más popular
13%
es la subida de precios esperada
Precio medio:
558 €
(precio medio en las últimas 2 semanas)
Cuándo reservar:
393 €
o menos (i/v)

Cuándo reservar vuelos de Barcelona Aeropuerto de Barcelona-El Prat a Orlando

Precio promedio por mes
Evolución de precios a medida que se acerca la fecha de salida
-1 día
-2 días

Consejos para encontrar vuelos baratos

¿Buscas un vuelo barato? Un 25% de nuestros usuarios reservaron vuelos para esta ruta por 392 € o menos.
El vuelo más barato de Barcelona Aeropuerto de Barcelona-El Prat a Orlando se encontró con un promedio de 62 días de antelación a la fecha de salida.
Reserva con un mínimo de 2 semanas de antelación para conseguir un precio más barato que la media.
Se considera temporada alta durante junio, julio y agosto. El mes más barato para volar es septiembre.
Los vuelos con salida por la mañana son de media alrededor de un 4% más baratos que los que salen por la tarde/noche*.
*Promedio de los precios más bajos mostrados entre los resultados de búsqueda de KAYAK para salidas en los próximos 30 días.

Reserva vuelos baratos de Barcelona Aeropuerto de Barcelona-El Prat a Orlando (i/v)

Aeropuertos
Origen
Barcelona
377 €
solo
377 €
Destino
Orlando
377 €
solo
377 €
mié. 27 feb.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
mar. 5 mar.
MCO
Orlando
BCN
Barcelona-El Prat
17h 30m
377 €
Viaje: 7 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

sáb. 2 feb.
BCN
Barcelona-El Prat
MCO
Orlando
27h 50m
mar. 12 feb.
MCO
Orlando
BCN
Barcelona-El Prat
19h 50m
388 €
Viaje: 11 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 22 nov.
BCN
Barcelona-El Prat
MCO
Orlando
15h 40m
lun. 26 nov.
MCO
Orlando
BCN
Barcelona-El Prat
29h 50m
525 €
Viaje: 5 días
7,4BuenoVer opiniones
Valoración general: 7,4 Bueno
Basado en 5.245 opiniones
General
7,5
Embarque
7,6
Comodidad
7,3
Personal
8,0
Actividades
7,0
Comida
6,8
IAD
DUB
Excelente 10,0

Ontime

Food alright

DUB
LAX
Excelente 10,0

We loved this land of green but especially the good people. Aer lingus staff everywhere treated us with kindness and necessary help. Already plannng on returning. They only slight problem was that it was difficult to hear the pilot because of poor speakers. But the crew was wonderful.

MAN
DUB
Bueno 6,0

We were at front

Tight seats, boarding line held in confined area on stairs before boarding

DUB
LGW
Excelente 8,0

When my flight was cancelled due to weather they got me on to another flight right away and I didn’t miss my connection. However I waited in line for an hour and a half, maybe I was lucky because I was near the beginning of the line. There was only one person for awhile helping re route people.

LGW
DUB
Excelente 10,0

It was a short flight but the flight attendants made the most of my trip. They were very accommodating

Nothing

dom. 6 ene.
BCN
Barcelona-El Prat
MCO
Orlando
15h 00m
mar. 26 feb.
MCO
Orlando
BCN
Barcelona-El Prat
11h 35m
570 €
Viaje: 52 días
6,9BuenoVer opiniones
Valoración general: 6,9 Bueno
Basado en 3.271 opiniones
Embarque
7,0
Comodidad
7,0
Personal
7,5
Actividades
6,9
Comida
6,1
BOS
LGW
Bueno 7,2

good space, especially with 3 seats to myself;)

-my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink

BCN
EWR
Excelente 8,0

The plane was amazing. It had all of the great things you'd expect from a new plane (e.g. entertainment, bigger windows, device to control everything, etc.).

You had to pay for water for an 8 hour flight. Complimentary water should be an automatic. It's weird to have the staff go by and not even acknowledge your existence unless you pre-ordered the mediocre meal offered on the flight.

OSL
TOS
Excelente 10,0

Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations.

All good.

ORY
EWR
Regular 2,0

Nothing

Tablets didn’t work. WiFi didn’t work. Wasn’t able to get a glass of water! For dinner customers only. Ridiculous. Will never fly Norwegian again.

ARN
OSL
Excelente 10,0

Very efficient!

You got to be kidding! Charging for water!!!

mié. 21 nov.
BCN
Barcelona-El Prat
MCO
Orlando
26h 49m
dom. 25 nov.
MCO
Orlando
BCN
Barcelona-El Prat
31h 50m
699 €
Viaje: 5 días
7,2BuenoVer opiniones
Valoración general: 7,2 Bueno
Basado en 4.053 opiniones
General
7,4
Embarque
7,3
Comodidad
7,2
Personal
7,9
Actividades
6,6
Comida
7,0
FCO
LIS
Excelente 10,0

what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on

ABJ
LIS
Regular 2,0

nothing

Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed

LHR
LIS
Bueno 6,0

The crew was nice.

Plane was 1hr late. The airlines is not very good at updating the time the flight will leave.

LIS
MIA
Aceptable 4,3

Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline.

MAD
LIS
Regular 2,0

Nothing

The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options.

vie. 1 mar.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
mar. 5 mar.
MCO
Orlando
BCN
Barcelona-El Prat
17h 30m
377 €
Viaje: 5 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

mié. 2 ene.
BCN
Barcelona-El Prat
MCO
Orlando
17h 53m
jue. 10 ene.
MCO
Orlando
BCN
Barcelona-El Prat
17h 25m
765 €
Viaje: 9 días
7,1BuenoVer opiniones
Valoración general: 7,1 Bueno
Basado en 23.145 opiniones
General
7,2
Embarque
7,4
Comodidad
7,0
Personal
7,7
Actividades
6,9
Comida
6,5
YUL
DEN
Bueno 6,6

new airplane, some juice offered, good entertainment, staff was ok on the return flight (first class)

nothing to eat, no leg room, poor wifi, hidden fees for checked luggage, damaged baggage on the return flight. I asked for some more water on the first flight, and the guy gave me a look as if I had asked him about his soul.

YVR
OGG
Excelente 8,0

The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided.

See above.

YYZ
YVR
Bueno 6,3

Stuck in the last row with no recline. Seat should be discounted.

LAX
YYZ
Excelente 9,6

Boarding at LAX was a bit difficult as sound system in that area of the terminal was muddy.

YUL
VCE
Aceptable 4,6

The crew was very attentive

As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks.

lun. 21 ene.
BCN
Barcelona-El Prat
MCO
Orlando
15h 15m
lun. 28 ene.
MCO
Orlando
BCN
Barcelona-El Prat
14h 30m
392 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 1 nov.
BCN
Barcelona-El Prat
MCO
Orlando
29h 05m
vie. 9 nov.
MCO
Orlando
BCN
Barcelona-El Prat
30h 00m
805 €
Viaje: 9 días
8,0ExcelenteVer opiniones
Valoración general: 8,0 Excelente
Basado en 23.441 opiniones
General
8,1
Embarque
8,1
Comodidad
7,9
Personal
8,5
Actividades
7,7
Comida
7,7
HNL
LAX
Aceptable 4,3

Flight on time

UAL sucks, as expected.

OTP
FRA
Bueno 7,6

terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage

FCO
MUC
Excelente 8,6

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

TXL
FRA
Excelente 10,0

Departure and arrival were timely, staff was courteous and helpfull.

YYZ
FRA
Bueno 6,6

Smooth boarding.

The cramped seats, not a lot legroom and people complained once you reclined.

vie. 26 oct.
BCN
Barcelona-El Prat
MCO
Orlando
17h 35m
vie. 2 nov.
MCO
Orlando
BCN
Barcelona-El Prat
16h 45m
808 €
Viaje: 8 días
8,1ExcelenteVer opiniones
Valoración general: 8,1 Excelente
Basado en 7.294 opiniones
General
8,3
Embarque
8,3
Comodidad
7,9
Personal
8,7
Actividades
7,8
Comida
8,0
FLR
ZRH
Bueno 7,6

Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!

Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!

BOS
ZRH
Aceptable 4,6

The temperature on this overnight flight was sweltering Legroom was poor

ZRH
BKK
Excelente 9,0

We left on time, arrived on time. Flight went well despite lasting over 10h30

Two of the flight attrendants in our area were in a bad mood and it showed.

NCE
ZRH
Aceptable 5,3

Crew were amazing.

ZRH
SFO
Aceptable 4,6

The crew for the most part were courteous.

1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase.

mié. 27 feb.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
lun. 4 mar.
MCO
Orlando
BCN
Barcelona-El Prat
15h 35m
378 €
Viaje: 6 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Bueno 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

sáb. 12 ene.
BCN
Barcelona-El Prat
MCO
Orlando
20h 01m
sáb. 9 mar.
MCO
Orlando
BCN
Barcelona-El Prat
14h 22m
833 €
Viaje: 57 días
7,9BuenoVer opiniones
Valoración general: 7,9 Bueno
Basado en 20.988 opiniones
General
8,0
Embarque
8,1
Comodidad
7,8
Personal
8,4
Actividades
7,6
Comida
7,4
SLC
SMF
Excelente 10,0

The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out.

The bumpy air. But you can’t fix that. Lol.

PHX
DTW
Bueno 7,6

Friendly greeting and goodbye.goog entertainment.

Too hot, attendant did not know plane.

JFK
SEA
Excelente 10,0

Everything

ATL
SJC
Excelente 10,0

great service, easy to get on and off, snack options and drinks were all great

ICN
DFW
Regular 2,0

poor hospitality by cabin crews cabin crews are very stingy in providing drinks

mar. 26 feb.
BCN
Barcelona-El Prat
MCO
Orlando
16h 25m
mar. 5 mar.
MCO
Orlando
BCN
Barcelona-El Prat
17h 30m
395 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 1 mar.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
lun. 4 mar.
MCO
Orlando
BCN
Barcelona-El Prat
15h 35m
378 €
Viaje: 4 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

mié. 6 feb.
BCN
Barcelona-El Prat
MCO
Orlando
14h 55m
mié. 13 feb.
MCO
Orlando
BCN
Barcelona-El Prat
17h 25m
398 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 15 feb.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
mié. 27 feb.
MCO
Orlando
BCN
Barcelona-El Prat
14h 00m
379 €
Viaje: 13 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

mar. 26 feb.
BCN
Barcelona-El Prat
MCO
Orlando
16h 25m
lun. 4 mar.
MCO
Orlando
BCN
Barcelona-El Prat
15h 35m
398 €
Viaje: 7 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
lun. 10 dic.
BCN
Barcelona-El Prat
MCO
Orlando
29h 05m
lun. 17 dic.
MCO
Orlando
BCN
Barcelona-El Prat
16h 25m
539 €
Viaje: 8 días
7,4BuenoVer opiniones
Valoración general: 7,4 Bueno
Basado en 5.245 opiniones
General
7,5
Embarque
7,6
Comodidad
7,3
Personal
8,0
Actividades
7,0
Comida
6,8
MAN
DUB
Bueno 6,0

We were at front

Tight seats, boarding line held in confined area on stairs before boarding

TXL
DUB
Regular 2,0

Typically Aer Lingus has been a good airline but this past experience.

The airline lied to us and told us the flight was cancelled when in fact it wasn't. It was the connecting flight was overbooked from Dublin to Boston, and because it was they decided to pull us continuing on to Boston out of line and left us stranded in Berlin. They initially gave us the excuse it was cancelled but in fact it took off fine. We 10 people had to then wait 2+ hours in line trying to find alternative flights to get home. The 1 person behind the desk was slow and didn't actually complete the paper work properly. She had attempted to book me on a passage on British Airways but didn't do the paperwork correctly. I reported to the British Airways desk and found that she hadn't in fact done anything. It was to the British Airways person who actually got me home properly and safely. I would not recommend them any more to anyone. They didn't reimburse me, they didn't even attempt to tell me the truth, they didn't even do their job correctly. I recommend to others to fly a different airline.

FCO
DUB
Regular 2,0

I talk to member of the Kayak to change the spelling on my middle name. It was never done and i was charged 500 dollars through United to fix it.

DUB
LAX
Bueno 7,6

Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats.

ORD
DUB
Excelente 10,0

Excellent! They quickly offered to help me board the plane since I walk with a cane. This was my first time flying Aer Lingus from Chicago to Dublin with a connecting flight to Leeds and I was impressed with their service and efficiency. I noticed the flight attendants were attentive and courteous to passenger needs throughout the flight which was 6 hours exactly. I have flown on many airlines and the service on Aer Lingus rates the highest for passenger satisfaction. Look forward to flying them again. Thank you!

vie. 21 dic.
BCN
Barcelona-El Prat
MCO
Orlando
21h 50m
mié. 26 dic.
MCO
Orlando
BCN
Barcelona-El Prat
21h 44m
1110 €
Viaje: 6 días
7,3BuenoVer opiniones
Valoración general: 7,3 Bueno
Basado en 19.165 opiniones
General
7,4
Embarque
7,6
Comodidad
7,2
Personal
8,0
Actividades
7,0
Comida
6,8
PHX
LHR
Bueno 7,3

This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby.

LHR
CDG
Excelente 8,0

Short flight

Nothing - don’t expect too much on short flight

LHR
BRU
Bueno 7,3

La puntualidad y la comodidad.

Que no incluya ningún snack o bebida, ni tenga entretenimiento a bordo.

BWI
LHR
Bueno 6,0

Safe flight

Just wanted a glass of coca cola.

AUS
LHR
Aceptable 5,6

Food was probably best

1. Both legs of flights delayed 2. Need an update to their entertainment screens 3. Flights were on the hot side

vie. 15 feb.
BCN
Barcelona-El Prat
MCO
Orlando
17h 00m
mié. 27 feb.
MCO
Orlando
BCN
Barcelona-El Prat
24h 35m
383 €
Viaje: 13 días
5,6AceptableVer opiniones
Valoración general: 5,6 Aceptable
Basado en 1.495 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

SXF
KEF
Bueno 6,3

Seats are too small

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

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