Hoteles en Orlando

La vista

La cortesía

Desde que abrimos la puerta el cuarto olía intensamente a químicos. Se nos dijo que era porque habían cambiado alfombras recientemente. Se nos pidió dejar prendido el AC para disminuir los olores pero esto no cambió mucho. La segunda noche se nos dijo que no había posibilidad de cambiar de cuarto. El cuarto 304 además en el piso 3 daba directo al techo del piso de abajo y la vista era terrible. La última noche nos cambiaron de cuarto al 313 y de nuevo la vista terrible con olores identicos.

La ubicación es impresionante. Los pasteles del desayuno estaban muy buenos. Cama muy cómoda. Era bueno tener una nevera en la habitación Buena diversidad cultural.

Paisaje horroroso. El papel de las paredes se caía. Moqueta con manchas.

La ubicación

Piscina cerrada, habitaciones malolientes y personal maleducado. El desayuno era un insulto a mi inteligencia. Nunca más.

Habitaciones espaciosas, camas cómodas, todo disponible incluyendo utensilios de cocina y lavadora y secadora.

Había una cucaracha viva en nuestra habitación.

Esta fue nuestra segunda estancia y otra vez nos lo pasamos de maravilla. La piscina es increíble. El personal es amable. Hay zona separada para los niños, que está bien cuando no te alojas con un niño. Las habitaciones son muy espaciosas. El hotel está a menos de 15 minutos de distancia de todo, es decir, parques, temáticos, tiendas y restaurantes.

Los únicos problemas que tuvimos fueron porque no hay verdadera forma de saber que tipo de la habitación te toca. En nuestra primera estancia estábamos en una habitación con una bañera de hidromasaje y creíamos que nos alojábamos en el mismo tipo de habitación, y no fue así. La habitación en la que nos alojamos en realidad olía un poco húmeda, no era tan amplia, y la televisión era terrible.

Cerca de Universal

La instalación se ve vieja y necesita una mano de pintura y retoques.

Ubicación

No hay microondas

su ubicacion en la ciudad, el personal es atento y esta estrategicamente cerca de los parques tematicos, las rutas de bus, supermercados y tiendas de outlet.

Estuve 9 noches y unicamente un dia no me hicieron aseo en la habitacion, aun no se porque.! sin embargo es perfecto para unas vacaciones familiares en los parques de disney, universal, seaword etc.

La habitación olía tan mal y las sábanas no estaban limpias Hotel malo

Casi todo

Ascensores de accesibilidad con tarjeta

Me dieron lo que pagué... no Best Western... más como Worst Western.

Ropa de cama. Plancha y olor de la junta de agua. Salón ... Internet lento.

La ubicación era práctica y tenía restaurantes buenos cerca

No hay toallas en la habitación cuando llegué estaba cerrado A/C no muy bueno no hay wifi en la habitación

Great hotel! Wonderful staff! Very good food! An overall excellent experience!

CLEAN STAFF FABULOUS TOOK CARE OF NOISE VERY QUICKLY, IMPRESSIVE!

Everyone in the group agreed the beds were horrible. Appeared comfy but we all had aching backs... OVERPRICED!!! ROOM SERVICE PRICE RIDICULOUS! No place to get anything we might have forgotten to pack. No little gift shoppe for little stuff... We heard from others in our party the buffet was lousy, so we skipped it although we prepaid for 2 days...

Buena relación calidad-precio. Habitaciones amplias y cómodas.

Las tarifas del resort!

El hotel era precioso; a los niños les encantó la piscina, la cascada y los toboganes. El hotel es precioso y tiene zonas donde sentarse y relajarse. Me alojaría aquí de nuevo sin duda.

Se paga poco por noche, pero no hay nada incluido. Desayunamos en otro sitio, ya que eran 19,95 dólares por persona para desayunar; el precio de una cena. Las habitaciones son bonitas, pero las camas son incómodas. Esperaba mejores colchones.

Es muy economico para el servicio que prestan

solamente estuvimos allí por unas horas para tomar un vuelo. Buena ubicación cercana al aeropuerto. Habitaciones amplias y muy confortables.

The location is near everything you could imagine.

Staff was very knowledgeable and veryhelpful.

Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.

I fell in love of the landscape., so lovely..

Maybe a twist in the interior design. A little bit more contemporary.

The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived.

The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.

Excelente servicio y buena ubicación, habitaciones limpias y cómodas. Lo recomiendo 100% y volvería otra vez si regreso a Orlando

Exelente en todo lo recomiendo por sus instalaciones habitación muy cómoda y confortable muy buena ubicación para compradores y los que desean visitar los parques parking gratis y grande internet gratis

El televisor en la habitación no funcionaba bien y la habitación era difícil mantener fresca.

Amables con todo sus huespedes

Cercania a disney, tranquilo y comodo. Parking excelente. Las habitaciones amplias e instalaciones nuevas.

El desayuno no es practico

la comodidad de las habitaciones

poner un mejor el lugar para comer

Very nice place every staff member I spoke with was so very nice at breakfast the family next to us had a sick toddler they got her cold rags for her fever got her disposable thermometers to keep up with baby temperature did everything they could to help this family that was not from USA great place to stay clean food was good staff was great. Shuttle to sea world was easy we will be back here

Advertised shuttle to Univeral but only ran once per day. Not very flexible for families. Only a few miles away so would expect a better schedule.

El personal era muy amable

La manta era muy pesada e incómoda.

¡Me encantaron las habitaciones! La limpieza y decoración por el precio son buenas y el hotel en general estaba muy bien.

El personal no es muy atento. El empleado de seguridad fue grosero cuando le pregunté sobre espacios de aparcamiento, los empleados del servicio de aparcacoches no son muy amables. Y el resto del servicio no es muy bueno, tuve que esperar y al fin ir a buscar y cucharas yo mismo.

Este hotel está cerca de las principales atracciones. A 12 minutos de Universal 20 de Disney. A 1 hora de Cocoa Beach

Las habitaciones son oscuras, la moqueta apestaba, encontramos una pequeña cucaracha entre las toallas, un saltamontes muerto en la alfombra. El cuarto de baño

No hay microondas en la habitación, usé el microondas en el área general. Era el microondas más sucio que he visto nunca.

The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys.

Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.

Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family.

Nothing to report.

La habitación estaba muy limpia y bien cuidada.

Demasiado ruido, pero nada que ver con el hotel en sí.

Me gustó lo amable que era el personal, y que el hotel está bien situado.

I like everything the dcoration the atmosphere the personal was very profesional

The parking access to the building

Very clean !!! Very good customer service Lily Parrish

Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.

PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.

Ubicacion..

Todo bien..

Esta muy alejado, existen otros hoteles en la Internacional DR en los que no necesitas el coche para ir a cenar, compras, pasear,... esta un solitario y tienes que caminar para llegar a la zona más centrica. El servicio de desolazamiento a los parques temáticos no es gratuito, te cobran 3,5$ pero teniendo en cuenta lo que cuesta el aparcamiento (14$ DisneyWorld) es rentable.

Las instalaciones

Falta de personal para manejo de equipajes

La atencion de primera

Todo me gusto

We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.

The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.

The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat!

The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.

Unparalleled service. Staff continually impressed. We are forever spoiled by our Ritz Carlton experience! Thank you!

Great experience - a special thanks to Lyn & Jon for there professionalism - "they made a difference"!!!

Location

Breakfast was not good at all.....lots of bread and carbs and very few fresh options.

la limpiesa de sus habitaciones y la ubicación

los pasillos no estan lo limpio que me hubiera gustado

La ubicacion

El desayuno es sencillo pero correcto.lo malo es la cola para desayunar y el lugar: en medio de recepcion, sin mesas para todos, con lo cual hay que desayunar de pie.