Opiniones de viajeros
Valoración general
5,6
Bueno
Basado en 217 opiniones
General
5,7
Embarque
5,9
Comodidad
5,6
Personal
6,5
Actividades
4,6
Comida
4,9
Ir al contenido
Información sobre VietJet Air
| Código IATA | VJ |
|---|---|
| Rutas | 152 |
| Ruta principal | Ciudad Ho Chi Minh Aeropuerto Internacional de Tan Son Nhat - Hanoi Aeropuerto Internacional de Nội Bài |
| Aeropuertos con conexión | 37 |
| Aeropuerto principal | Ciudad Ho Chi Minh Aeropuerto Internacional de Tan Son Nhat |
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
Opinión de
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7,5
Desventajas: Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck
Opinión de
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5,2
Desventajas: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
Opinión de
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8,0
Ventajas: Fast and efficient and low cost budget
Opinión de
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5,3
Ventajas: Nothing really impressive.
Desventajas: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
Opinión de
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3,3
Sardines and no water
Desventajas: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
Opinión de
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4,6
Ventajas: It was on time for a change
Desventajas: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?
Opinión de
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3,5
Vietjet disappoints again
Ventajas: It was a direct flight to Phuket
Desventajas: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.
Opinión de
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4,0
Desventajas: Delays with no explanation or expected timing
Opinión de
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8,0
Ventajas: Quick flight
Desventajas: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
Opinión de
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6,0
Smallest seat pitch I ever had. Make seats so that they don't recline
Ventajas: Flight Cree good
Desventajas: Seats, no jet ways to board or deplane
Opinión de
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7,3
Ventajas: La gestión del vuelo dentro del aeropuerto.
Desventajas: Tuvo un atraso bastante grande. Nos cambiaron 3 veces de horario.
Opinión de
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3,6
Desventajas: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
Opinión de
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2,3
Desventajas: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
Opinión de
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3,5
Ventajas: Plane was clean and boarding was efficient. Good value. Flight was on time.
Desventajas: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
Opinión de
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6,3
VietJet Hai Phong to Da Nang
Desventajas: No online check-in. Flight was late. No legroom.
Opinión de
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4,0
Consistency goes a long way
Desventajas: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
Opinión de
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6,5
Boarding DELAY
Ventajas: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Desventajas: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
Opinión de
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2,3
Ventajas: Nothing
Desventajas: Confort
Opinión de
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2,3
The plane was very worn and dirty our flight was delayed 2 times!
Desventajas: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!
Opinión de
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2,0
Vietjet cannot offer transit
Desventajas: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.
Opinión de
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8,0
Ventajas: It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job.
Opinión de
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7,0
Low cost allows for low expectations
Ventajas: Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.
Desventajas: VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.
Opinión de
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8,0
All went well
Ventajas: Flights were on time and worked well for us. Flight attendants were helpful
Desventajas: The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.
Opinión de
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10,0
Ventajas: Was on time and cheap.
Desventajas: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
Opinión de
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2,0
Worst Airline Ever
Ventajas: Nothing
Opinión de
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6,0
Would not use it again
Ventajas: The plane got me to my destination
Desventajas: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date
Opinión de
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4,0
Charges for you everything
Ventajas: Relatively cheap but you get what you pay for.
Desventajas: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.
Opinión de
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4,3
Chaos at the check in counter.
Ventajas: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.
Desventajas: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.
Opinión de
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3,0
Vietjet is a budget airline that provides little more than a seat
Ventajas: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
Opinión de
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2,0
No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals
Ventajas: Nothing
Desventajas: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
Opinión de
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8,3
Fine flight
Ventajas: Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags.
Desventajas: I wish they had in-flight entertainment, but it's not that big of a deal.
Opinión de
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3,0
Ventajas: Cheap flights but u get what u pay for
Desventajas: 2 delays of 10hrs
Opinión de
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5,0
Desventajas: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
Opinión de
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3,6
Desventajas: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.
Opinión de
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2,0
Desventajas: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.
Opinión de
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9,0
Reliable Travel choice
Ventajas: Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.
Desventajas: Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway.
Opinión de
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5,3
Desventajas: I am an average height United States male; never have I been so restricted by seat space.
Opinión de
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7,3
Thanks VietjetAir - for giving my trip a really bad start
Desventajas: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
Opinión de
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8,6
Perfectly fine Airline
Ventajas: Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours
Desventajas: Caroline is wonderful once the plane is able to get into the air
Opinión de
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2,0
Ventajas: nothing
Desventajas: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for
Opinión de
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2,0
Beware of checkin luggage fees.
Desventajas: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.
Opinión de
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2,0
Not too many other choices
Ventajas: Not much
Desventajas: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.
Opinión de
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4,6
Cambio de horario sin avisar
Desventajas: Cambio de vuelo sin aviso, una hora más de espera retrasó todo
Opinión de
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2,0
I can not join the flight
Ventajas: Nothing
Desventajas: Have an error in system. I can't join the flight
Opinión de
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5,2
Confusing at Airport Departure Concourse
Ventajas: Reservations were relatively easy to make on line and relatively easy to purchase on-line.
Desventajas: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!
Opinión de
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6,6
Desventajas: There is no entertainment in flight and baggage check in is an issue .
Opinión de
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2,0
Desventajas: DELAYED
Opinión de
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8,0
Ventajas: Clean, efficient, new aircraft, very good value
Opinión de
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3,3
Very much a budget airline.
Ventajas: Schedule and price were reasonable.
Desventajas: Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging.
Opinión de
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5,6
Ventajas: Cheap fares
Desventajas: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.
Opinión de
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6,0
Ventajas: Staff onboard friendly
Desventajas: Flight check very slow
Opinión de
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6,0
At least provide water
Ventajas: Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight.
Desventajas: I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked.
Opinión de
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2,0
Poor communication
Desventajas: Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.
Opinión de
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10,0
Great English
Ventajas: Fluent English, comfortable and ample seat space
Opinión de
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4,0
Avoid this airline.
Desventajas: 2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.
Opinión de
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4,6
Altered flight times
Ventajas: Please be aware they can change flight times earlier without communicating
Opinión de
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4,6
Nice budget airline
Ventajas: Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need
Opinión de
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4,0
Desventajas: #Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt.
Opinión de
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10,0
Ventajas: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
Opinión de
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10,0
Ventajas: Was on time and cheap.
Desventajas: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
Opinión de
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9,0
Reliable Travel choice
Ventajas: Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.
Desventajas: Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway.
Opinión de
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8,6
Perfectly fine Airline
Ventajas: Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours
Desventajas: Caroline is wonderful once the plane is able to get into the air
Opinión de
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10,0
Great English
Ventajas: Fluent English, comfortable and ample seat space
Opinión de
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7,5
Desventajas: Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck
Opinión de
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8,0
Ventajas: Fast and efficient and low cost budget
Opinión de
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8,0
Ventajas: Quick flight
Desventajas: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
Opinión de
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7,3
Ventajas: La gestión del vuelo dentro del aeropuerto.
Desventajas: Tuvo un atraso bastante grande. Nos cambiaron 3 veces de horario.
Opinión de
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8,0
Ventajas: It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job.
Opinión de
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7,0
Low cost allows for low expectations
Ventajas: Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.
Desventajas: VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.
Opinión de
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8,0
All went well
Ventajas: Flights were on time and worked well for us. Flight attendants were helpful
Desventajas: The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.
Opinión de
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8,3
Fine flight
Ventajas: Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags.
Desventajas: I wish they had in-flight entertainment, but it's not that big of a deal.
Opinión de
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7,3
Thanks VietjetAir - for giving my trip a really bad start
Desventajas: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
Opinión de
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6,6
Desventajas: There is no entertainment in flight and baggage check in is an issue .
Opinión de
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8,0
Ventajas: Clean, efficient, new aircraft, very good value
Opinión de
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5,2
Desventajas: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
Opinión de
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5,3
Ventajas: Nothing really impressive.
Desventajas: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
Opinión de
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3,3
Sardines and no water
Desventajas: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
Opinión de
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4,6
Ventajas: It was on time for a change
Desventajas: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?
Opinión de
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3,5
Vietjet disappoints again
Ventajas: It was a direct flight to Phuket
Desventajas: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.
Opinión de
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4,0
Desventajas: Delays with no explanation or expected timing
Opinión de
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6,0
Smallest seat pitch I ever had. Make seats so that they don't recline
Ventajas: Flight Cree good
Desventajas: Seats, no jet ways to board or deplane
Opinión de
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3,6
Desventajas: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
Opinión de
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2,3
Desventajas: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
Opinión de
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3,5
Ventajas: Plane was clean and boarding was efficient. Good value. Flight was on time.
Desventajas: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
Opinión de
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6,3
VietJet Hai Phong to Da Nang
Desventajas: No online check-in. Flight was late. No legroom.
Opinión de
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4,0
Consistency goes a long way
Desventajas: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
Opinión de
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6,5
Boarding DELAY
Ventajas: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Desventajas: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
Opinión de
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2,3
Ventajas: Nothing
Desventajas: Confort
Opinión de
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2,3
The plane was very worn and dirty our flight was delayed 2 times!
Desventajas: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!
Opinión de
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2,0
Vietjet cannot offer transit
Desventajas: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.
Opinión de
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2,0
Worst Airline Ever
Ventajas: Nothing
Opinión de
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6,0
Would not use it again
Ventajas: The plane got me to my destination
Desventajas: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date
Opinión de
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4,0
Charges for you everything
Ventajas: Relatively cheap but you get what you pay for.
Desventajas: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.
Opinión de
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4,3
Chaos at the check in counter.
Ventajas: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.
Desventajas: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.
Opinión de
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3,0
Vietjet is a budget airline that provides little more than a seat
Ventajas: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
Opinión de
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2,0
No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals
Ventajas: Nothing
Desventajas: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
Opinión de
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3,0
Ventajas: Cheap flights but u get what u pay for
Desventajas: 2 delays of 10hrs
Opinión de
-
5,0
Desventajas: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
Opinión de
-
3,6
Desventajas: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.
Opinión de
-
2,0
Desventajas: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.
Opinión de
-
5,3
Desventajas: I am an average height United States male; never have I been so restricted by seat space.
Opinión de
-
2,0
Ventajas: nothing
Desventajas: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for
Opinión de
-
2,0
Beware of checkin luggage fees.
Desventajas: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.
Opinión de
-
2,0
Not too many other choices
Ventajas: Not much
Desventajas: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.
Opinión de
-
4,6
Cambio de horario sin avisar
Desventajas: Cambio de vuelo sin aviso, una hora más de espera retrasó todo
Opinión de
-
2,0
I can not join the flight
Ventajas: Nothing
Desventajas: Have an error in system. I can't join the flight
Opinión de
-
5,2
Confusing at Airport Departure Concourse
Ventajas: Reservations were relatively easy to make on line and relatively easy to purchase on-line.
Desventajas: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!
Opinión de
-
2,0
Desventajas: DELAYED
Opinión de
-
3,3
Very much a budget airline.
Ventajas: Schedule and price were reasonable.
Desventajas: Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging.
Opinión de
-
5,6
Ventajas: Cheap fares
Desventajas: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.
Opinión de
-
6,0
Ventajas: Staff onboard friendly
Desventajas: Flight check very slow
Opinión de
-
6,0
At least provide water
Ventajas: Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight.
Desventajas: I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked.
Opinión de
-
2,0
Poor communication
Desventajas: Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.
Opinión de
-
4,0
Avoid this airline.
Desventajas: 2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.
Opinión de
-
4,6
Altered flight times
Ventajas: Please be aware they can change flight times earlier without communicating
Opinión de
-
4,6
Nice budget airline
Ventajas: Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need
Opinión de
-
4,0
Desventajas: #Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt.
Opinión de
Estado de vuelo
Mapa de rutas de VietJet Air
Rutas de vuelo populares
Vuelo
Origen
Destino
dom.
lun.
mar.
mié.
jue.
vie.
sáb.
D
L
M
M
J
V
S
279
Hải Phòng
HPH
Ciudad Ho Chi Minh
SGN
286
Ciudad Ho Chi Minh
SGN
Hải Phòng
HPH
382
Ciudad Ho Chi Minh
SGN
Qui Nhon
UIH
383
Qui Nhon
UIH
Ciudad Ho Chi Minh
SGN
982
Hanoi
HAN
Busán
PUS
917
Hanoi
HAN
Rangún
RGN
915
Hanoi
HAN
Singapur
SIN
942
Hanoi
HAN
Taipéi
TPE
731
Hải Phòng
HPH
Nha Trang
CXR
489
Hải Phòng
HPH
Can Tho
VCA
315
Hué
HUI
Ciudad Ho Chi Minh
SGN
826
Kuala Lumpur
KUL
Ciudad Ho Chi Minh
SGN
326
Phu Quoc
PQC
Ciudad Ho Chi Minh
SGN
397
Pleiku
PXU
Ciudad Ho Chi Minh
SGN
316
Ciudad Ho Chi Minh
SGN
Hué
HUI
825
Ciudad Ho Chi Minh
SGN
Kuala Lumpur
KUL
327
Ciudad Ho Chi Minh
SGN
Phu Quoc
PQC
396
Ciudad Ho Chi Minh
SGN
Pleiku
PXU
212
Ciudad Ho Chi Minh
SGN
Vinh City
VII
916
Singapur
SIN
Hanoi
HAN
488
Can Tho
VCA
Hải Phòng
HPH
213
Vinh City
VII
Ciudad Ho Chi Minh
SGN
692
Dalat
DLI
Hải Phòng
HPH
693
Hải Phòng
HPH
Dalat
DLI
475
Dalat
DLI
Can Tho
VCA
474
Can Tho
VCA
Dalat
DLI
670
Buôn Ma Thuột
BMV
Hải Phòng
HPH
671
Hải Phòng
HPH
Buôn Ma Thuột
BMV
480
Can Tho
VCA
Vinh City
VII
481
Vinh City
VII
Can Tho
VCA
768
Phu Quoc
PQC
Hải Phòng
HPH
751
Hải Phòng
HPH
Pleiku
PXU
750
Pleiku
PXU
Hải Phòng
HPH
477
Thanh Hóa
THD
Can Tho
VCA
476
Can Tho
VCA
Thanh Hóa
THD
948
Hanoi
HAN
Taichung
RMQ
949
Taichung
RMQ
Hanoi
HAN
712
Dalat
DLI
Vinh City
VII
713
Vinh City
VII
Dalat
DLI
870
Da Nang
DAD
Daegu
TAE
871
Daegu
TAE
Da Nang
DAD
902
Bangkok
BKK
Hanoi
HAN
804
Bangkok
BKK
Ciudad Ho Chi Minh
SGN
732
Nha Trang
CXR
Hải Phòng
HPH
836
Nha Trang
CXR
Seúl
ICN
722
Da Nang
DAD
Hải Phòng
HPH
880
Da Nang
DAD
Seúl
ICN
627
Da Nang
DAD
Ciudad Ho Chi Minh
SGN
701
Da Nang
DAD
Can Tho
VCA
404
Dalat
DLI
Hanoi
HAN
901
Hanoi
HAN
Bangkok
BKK
407
Hanoi
HAN
Dalat
DLI
962
Hanoi
HAN
Seúl
ICN
938
Hanoi
HAN
Osaka
KIX
932
Hanoi
HAN
Tokio
NRT
457
Hanoi
HAN
Phu Quoc
PQC
421
Hanoi
HAN
Pleiku
PXU
957
Hanoi
HAN
Ciudad de Siem Riep
REP
197
Hanoi
HAN
Ciudad Ho Chi Minh
SGN
469
Hanoi
HAN
Can Tho
VCA
808
Phuket
HKT
Ciudad Ho Chi Minh
SGN
723
Hải Phòng
HPH
Da Nang
DAD
926
Hải Phòng
HPH
Seúl
ICN
839
Seúl
ICN
Nha Trang
CXR
881
Seúl
ICN
Da Nang
DAD
963
Seúl
ICN
Hanoi
HAN
975
Seúl
ICN
Phu Quoc
PQC
863
Seúl
ICN
Ciudad Ho Chi Minh
SGN
939
Osaka
KIX
Hanoi
HAN
829
Osaka
KIX
Ciudad Ho Chi Minh
SGN
933
Tokio
NRT
Hanoi
HAN
823
Tokio
NRT
Ciudad Ho Chi Minh
SGN
456
Phu Quoc
PQC
Hanoi
HAN
974
Phu Quoc
PQC
Seúl
ICN
981
Busán
PUS
Hanoi
HAN
422
Pleiku
PXU
Hanoi
HAN
958
Ciudad de Siem Riep
REP
Hanoi
HAN
918
Rangún
RGN
Hanoi
HAN
801
Ciudad Ho Chi Minh
SGN
Bangkok
BKK
622
Ciudad Ho Chi Minh
SGN
Da Nang
DAD
198
Ciudad Ho Chi Minh
SGN
Hanoi
HAN
809
Ciudad Ho Chi Minh
SGN
Phuket
HKT
864
Ciudad Ho Chi Minh
SGN
Seúl
ICN
828
Ciudad Ho Chi Minh
SGN
Osaka
KIX
822
Ciudad Ho Chi Minh
SGN
Tokio
NRT
813
Ciudad Ho Chi Minh
SGN
Singapur
SIN
252
Ciudad Ho Chi Minh
SGN
Thanh Hóa
THD
374
Ciudad Ho Chi Minh
SGN
Tam Ky
VCL
260
Ciudad Ho Chi Minh
SGN
Ðộng Hỏi
VDH
812
Singapur
SIN
Ciudad Ho Chi Minh
SGN
247
Thanh Hóa
THD
Ciudad Ho Chi Minh
SGN
943
Taipéi
TPE
Hanoi
HAN
702
Can Tho
VCA
Da Nang
DAD
464
Can Tho
VCA
Hanoi
HAN
371
Tam Ky
VCL
Ciudad Ho Chi Minh
SGN
261
Ðộng Hỏi
VDH
Ciudad Ho Chi Minh
SGN
695
Nha Trang
CXR
Ciudad Ho Chi Minh
SGN
523
Hanoi
HAN
Da Nang
DAD
361
Dalat
DLI
Ciudad Ho Chi Minh
SGN
360
Ciudad Ho Chi Minh
SGN
Dalat
DLI
894
Denpasar
DPS
Ciudad Ho Chi Minh
SGN
893
Ciudad Ho Chi Minh
SGN
Denpasar
DPS
906
Bangkok
BKK
Hải Phòng
HPH
905
Hải Phòng
HPH
Bangkok
BKK
789
Hanoi
HAN
Nha Trang
CXR
784
Nha Trang
CXR
Hanoi
HAN
538
Da Nang
DAD
Hanoi
HAN
877
Hong Kong
HKG
Ciudad Ho Chi Minh
SGN
876
Ciudad Ho Chi Minh
SGN
Hong Kong
HKG
357
Buôn Ma Thuột
BMV
Ciudad Ho Chi Minh
SGN
356
Ciudad Ho Chi Minh
SGN
Buôn Ma Thuột
BMV
977
Hong Kong
HKG
Phu Quoc
PQC
976
Phu Quoc
PQC
Hong Kong
HKG
991
Busán
PUS
Nha Trang
CXR
858
Ciudad Ho Chi Minh
SGN
Tainan
TNN
859
Tainan
TNN
Ciudad Ho Chi Minh
SGN
840
Ciudad Ho Chi Minh
SGN
Taipéi
TPE
841
Taipéi
TPE
Ciudad Ho Chi Minh
SGN
767
Hải Phòng
HPH
Phu Quoc
PQC
925
Seúl
ICN
Hải Phòng
HPH
853
Taichung
RMQ
Ciudad Ho Chi Minh
SGN
852
Ciudad Ho Chi Minh
SGN
Taichung
RMQ
206
Ciudad Ho Chi Minh
SGN
Tuy Hòa
TBB
207
Tuy Hòa
TBB
Ciudad Ho Chi Minh
SGN
433
Hanoi
HAN
Qui Nhon
UIH
432
Qui Nhon
UIH
Hanoi
HAN
492
Buôn Ma Thuột
BMV
Hanoi
HAN
740
Buôn Ma Thuột
BMV
Vinh City
VII
491
Hanoi
HAN
Buôn Ma Thuột
BMV
569
Hanoi
HAN
Hué
HUI
415
Hanoi
HAN
Tam Ky
VCL
568
Hué
HUI
Hanoi
HAN
416
Tam Ky
VCL
Hanoi
HAN
741
Vinh City
VII
Buôn Ma Thuột
BMV
449
Hanoi
HAN
Tuy Hòa
TBB
448
Tuy Hòa
TBB
Hanoi
HAN
230
Ciudad Ho Chi Minh
SGN
Ha Long
VDO
231
Ha Long
VDO
Ciudad Ho Chi Minh
SGN
886
Ciudad Ho Chi Minh
SGN
Kaohsiung
KHH
583
Da Nang
DAD
Nha Trang
CXR
690
Ciudad Ho Chi Minh
SGN
Nha Trang
CXR
885
Kaohsiung
KHH
Ciudad Ho Chi Minh
SGN
946
Hanoi
HAN
Kaohsiung
KHH
947
Kaohsiung
KHH
Hanoi
HAN
471
Nha Trang
CXR
Can Tho
VCA
470
Can Tho
VCA
Nha Trang
CXR
584
Nha Trang
CXR
Da Nang
DAD
892
Chiang Mai
CNX
Ciudad Ho Chi Minh
SGN
891
Ciudad Ho Chi Minh
SGN
Chiang Mai
CNX
Principales aeropuertos en los que opera VietJet Air
- Aeropuerto Ciudad Ho Chi Minh Aeropuerto Internacional de Tan Son Nhat (SGN)
- Aeropuerto Hanoi Aeropuerto Internacional de Nội Bài (HAN)
- Aeropuerto Da Nang Aeropuerto Internacional de Đà Nẵng (DAD)
- Aeropuerto Seúl Incheon (ICN)
- Aeropuerto Hải Phòng Catbi (HPH)
- Aeropuerto Nha Trang Cam Ranh (CXR)
- Aeropuerto Aeropuerto Internacional de Phú Quốc (PQC)
- Aeropuerto Can Tho (VCA)
- Aeropuerto Hué Phu Bai (HUI)
- Aeropuerto Bangkok Suvarnabhumi y otros aeropuertos (BKK)
- Aeropuerto Taipéi Taiwan Taoyuan Intl y otros aeropuertos (TPE)
- Aeropuerto Dalat Lien Khuong Intl (DLI)
- Aeropuerto Vinh City (VII)
- Aeropuerto Aeropuerto Internacional de Kaohsiung (KHH)
- Aeropuerto Qui Nhon (UIH)
Información de contacto de VietJet Air
- VJ Código IATA
- +84 1900 1886 Llamar
- vietjetair.com Visitar
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.