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Ventajas: Arrived early

Desventajas: No internet, no chargers on plane, no in-flight service

This was the worst experience I have had with Southwest EVER

Ventajas: Very poor management of the crew before and during flight. Rude and inappropriate behaviors. I am a long time customer and wright this in hopes it will cause attention tho an unacceptable performance.

Desventajas: The boarding in FLL was a mess. The gate attendant was terrible and did not oversee the boarding. Result was overage of cabin baggage. During the process of boarding, one passenger was apparently injured due to a falling article from the bin caused by an incessant and non contained effort that went on for some 5 minutes of a passenger trying to JAM a bag into a space. No Flight attendant intervened. The flight was delayed for 1.5 hours because of the injury (minor and a bit overdrawn) which resulted in waiting for medical attention at FLL. The entire flight was held. The pilot and the flight attendants did not address the issue and resulted in just sitting on the plane with little or no explanation. Clearly there was a liability concern by SWA, as they had a ground supervisor enter the plane and realign baggage in the bids. The Flight attendants were very short and non courteous to passengers. The pilot was not present a exit of the plane.. We were terribly delayed and it was due to mismanagement by the flight attendants and the ground crew. The in flight service was horrid. Someone needs to look into this. I am a long timer customer, and this just does not get it!

Fire alarms at RDU delayed the fligt to be delayed

Ventajas: Very sad experience

Desventajas: The boarding in FLL was a mess. The gate attendant was terrible and did not oversee the boarding. result was overage of cabin baggage. During the process of boarding, one passenger was apparently injured due to a falling article from the bin caused by an incessant and non contained effort that went on for some 5 minutes of a passenger trying to JAM a bag into a space. No Flight attendant intervened. The flight was delayed for 1.5 hours because of the injury (minor and a bit overdrawn) which resulted in waiting for medical attention at FLL. The entire flight was held. The pilot and the flight attendants did not address the issue and resulted in just sitting on the plane with little or no explanation. Clearly there was a liability concern by SWA, as they had a ground supervisor enter the plane and realign baggage in the bids. The Flight attendants were very short and non courteous to passengers. The pilot was not present a exit of the plane.. We were terribly delayed and it was due to mismanagement by the flight attendants and the ground crew. The in flight service was horrid. Someone needs to look into this.

Desventajas: Crew was not friendly or helpful, barely gave out drinks. Wifi not working, no apology.

No heat

Ventajas: It was short

Desventajas: Heat not working on aircraft. Crew unfazed by it.