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Attentive attendants i business class

Compared to my most recent experience with Air China this crew, food and comfort were far superior. Admittedly that's a very low hurdle but this crew was quite good. Considering experience with three different flights the previously arranged wi-fi worked on none.

Unfortunately terminal personnel for mainland Chinese airlines have so far been horrible across the entire spectrum. Customer service never enters their minds. My reserved business class seat was given away because I did not check in at the gate in Shanghai before others. I don't know how that would be possible to accomplish when I checked in for the flight (same ticket) around 11 hours earlier in Kota Kinabalu. My connecting flight from Kota Kinabalu arrived over 3 hours prior to this flight departing and my checked bag did not make it onto this aircraft. When asked just about any question the answer was "we don't know" even when the answer is readily available. E.g. when asked whether the aircraft at the gate was that which we would be taking--same answer. I would hope it's not universal with these airlines but so far it's 2 for 2 considering my flights with Air China and China Eastern--they just don't seem to care about their customers. I've flown multiple times with EVA (Taiwan based) and never experienced such conduct.

The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient.

Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money.

787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.

Really, no complaints. More entertainment choices would be appreciated however is not my priority.

I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Nothing

Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation.

First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week.

Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis

Very efficient. Fab selection of movies.

I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!

I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall.

Airplane to late

The flight was delayed over an hour to wait for a flight that had some connecting passengers-the delay caused me to miss my connection on the other side. I expect a full fligjtvto prioritize the paying customers who are already present, most of whom had connections to make. When I requested help rebooking my connecting flight in LAX, they gave me (rudely) a QR code and a “certificate” (piece of paper) that said the flight was delayed. The QR code was to check for updates for the delayed flight (useless) and the “certificate was not a help at all for rebooking my domestic connection on the other side. The flight was so late that there were no more flights out to my destination, so I ended up paying for a hotel and change fee $175+ to book a flight first thing next miening. Both the hotel and SWAir said that certificate was meaningless. Our flight over was bad too-very rude personnel at the desk, and stressed out flight attendants...miserable experience both times-never again. We pre-selected seats and both times we were separated. Save your money and pay more for an airline that has customer service because it will end up costing you more in the long run.

I don’t like anything

Food,customer service,entertainment and comfort

The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient.

Compared to my most recent experience with Air China this crew, food and comfort were far superior. Admittedly that's a very low hurdle but this crew was quite good. Considering experience with three different flights the previously arranged wi-fi worked on none.

Unfortunately terminal personnel for mainland Chinese airlines have so far been horrible across the entire spectrum. Customer service never enters their minds. My reserved business class seat was given away because I did not check in at the gate in Shanghai before others. I don't know how that would be possible to accomplish when I checked in for the flight (same ticket) around 11 hours earlier in Kota Kinabalu. My connecting flight from Kota Kinabalu arrived over 3 hours prior to this flight departing and my checked bag did not make it onto this aircraft. When asked just about any question the answer was "we don't know" even when the answer is readily available. E.g. when asked whether the aircraft at the gate was that which we would be taking--same answer. I would hope it's not universal with these airlines but so far it's 2 for 2 considering my flights with Air China and China Eastern--they just don't seem to care about their customers. I've flown multiple times with EVA (Taiwan based) and never experienced such conduct.

Good flight on A380. Food and entertainment were great.

We had to disembark into buses because all gates were being used.

Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis

Very efficient. Fab selection of movies.

I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!

Good flight and on time.

Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo.

Great service. Food drink and inflight entertainment

Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service.

Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!

More movie options would have been nice.