Encuentra vuelos baratos de Santiago de Querétaro a Madrid Adolfo Suárez Madrid-Barajas (QRO - MAD)

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Ventajas: we arrived

Desventajas: lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service.

Ventajas: The service on the plane is ok.

Desventajas: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

Ventajas: None

Desventajas: Had to spend the whole day in airport due to justfly booking error