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Ventajas: The flight attendant was very quick to meet any needs big or small.

Desventajas: Still extremely unhappy about my broken item.

Ventajas: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Desventajas: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

Desventajas: 25 min late too much announcements during night flight, especially about duty free items and prices...

Ventajas: flight was awesome

Desventajas: the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all

Desventajas: No food or even water boarding on time but delayed for no reason

Ventajas: I liked service given for special needs older senior

Desventajas: Landed early in LAX and then had to wai about 20 minutes to get a gate!!

Ventajas: I liked the service once we left Dublin but once it was time to arrive to Leeds everything went downhill.

Desventajas: Our flight did not land to Leeds but to Manchester. I thought this would not be an issue to get my connecting flight to London. As I tried to explain to the airline attendants about my connecting flight they had no idea what was going on and said it wasn't their issue I would have to go to Leeds and explain to them what was happening. I asked if there was a way we could call them and see if I could just get a flight to London from Manchester. They said no. I tried to get a number to call myself still nothing. They sent everyone from the flight onto a coach bus to Leeds. Once I arrived to Leeds, I spoke with Ben and explained my situation. He said there were no more flights to London or anywhere near there. And there wasn't any flights to Austin, TX which was my end point either. He explained there wasn't anything they could do except fly me in the morning to London. I agreed but then come to find out he had to send me back to Manchester. Now I had already had my arrangements to stay in London for the night so I did not have much money left. He said they would take care of the accommodations and the flight to London. I was VERY PATIENT. Within this he was telling me how close they were to closing. I explained I needed everything in place before they even left because I was traveling alone in an unknown country or city. He arranged a cab to take me back to Manchester and a hotel to stay in with dinner and breakfast available. I thought everything would get better but of course it didn't. Ben clearly knew I had my checked bag and carry on. When I'm about to board the flight to London they charged me 60 pounds for my CHECKED BAG. Now this was already included on flight to begin with if all of this had not happened. The attendant did not want to listen to my story and kept passing me to another attendant that said there's nothing they could do. I had to pay since I couldn't leave my belongings. Once i arrived to London. I had to get my bag and RECHECK IN MY BAG. AGAIN they tried to charge me for my checked bag. This time I had enough of your airline and explained it was all included in my flight and I went on a rant with the attendant. He just stared and printed out the ticket for my bag. Didn't look at the computer. Didn't even explain why it's all of sudden taken care of that I don't have to pay anymore. I had no patience to hear his excuse but just wanted to get back home. This has been the worst experience I have ever had with an airline. Frontier isn't even this unorganized. Shouldn't there be a process for these kind of situations already?

Ventajas: Great service

Desventajas: Que in immigration

Ventajas: The seat was comfortable when it came leg room

Desventajas: N/a

Ventajas: the flight was on time

Desventajas: old plane with bad customer service

Ventajas: Not enough information

Desventajas: The flight times went explained properly very missleading

Ventajas: Entretenimiento: Buen sistema de pantalla interactiva con mucha variedad de películas, nuevos estrenos y sobre todo valoro la disonibilidad de estas películas en español-castellano. Me gusto mucho el poder disponer de suficientes bebidas y refrescos durante el vuelo.

Ventajas: fast lane boarding

Desventajas: no snacks

Ventajas: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Desventajas: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

Ventajas: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Desventajas: no TV or other entertainment options so make sure to bring your own device or a book.

Ventajas: Food and a good cabin crew on Brussels Air.

Desventajas: No complaints