Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Houston Hobby y otros aeropuertos (MAD - HOU)

We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off.

My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate

Selection of movies and stewardes.

Direct flight and excellent service from attendants

Seat selection was changed to middle seats without prior notice and the seats are so close together , when the women in front reclined her seat the dinner tray did not fit. An attendant eventually asked her to put her seat upright. Once dinner was over, back to a recline position, far too closer to the seat behind.

On board service and amenities

Kayak customer service

Supposedly great aircraft. Good crew and good service

Economy seats cramped for elbow room. Average in flight entertainment.

Selection of movies and stewardes.

they have increased the layover time

My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate

they have increased the layover time

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance.