Encuentra vuelos baratos de Madrid Adolfo Suárez Madrid-Barajas a Chicago (MAD - CHI)

poor hospitality by cabin crews cabin crews are very stingy in providing drinks

Delta Comfort om commuter jet

great service, easy to get on and off, snack options and drinks were all great

The whole crew was great and very accommodating

Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.

The movie options, as well as music and TV options were limited. There were no electrical outlets.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Good flight, very attentive crew.

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks.

Snooth and efficiënt with a KLM service

No entertainment

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

La atención abordo y la comodidad de las sillas me gusto mucho la aerolinea

poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened

great service, easy to get on and off, snack options and drinks were all great

Delta Comfort om commuter jet

The whole crew was great and very accommodating

Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service.

poor hospitality by cabin crews cabin crews are very stingy in providing drinks

Delta Comfort om commuter jet

The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out.

The bumpy air. But you can’t fix that. Lol.

That I got to my destination safely, and my luggage wasn't lost

The seats are so uncomfortable, and trying to sleep on the flight was nearly impossible.

We left 30 minutes late due to congestion and I missed a layover. Otherwise it was a great experience

great service, easy to get on and off, snack options and drinks were all great

Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service.