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Ventajas: The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost.

Desventajas: Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this...

Desventajas: Personnel at counter could have been more effective and friendlier and accommodating but some how it seems customers friendlier services never been or will be a priority.

Desventajas: I got there on time to board, but my mobile boarding pass will not scan. At which point I was asked to go back to the check in counter to have another one printed. Ended up missing the flight because of that. No refunds whatsoever. Apparently the boarding pass issue is common with Aeromexico at ORD

Desventajas: Telling the truth and giving the correct information! The computer did not give us updated information! If I can help it I won’t fly Aeromexico ever again.

Ventajas: We were given 100 different excuses for our overnight delay and processing all the passengers took much too long.

Desventajas: Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept.

Desventajas: 24hrs in advance, the flight was delayed over 6hrs

Desventajas: Food

Ventajas: La tripulación muy atent

Ventajas: Crew very attentive

Desventajas: I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone.

Desventajas: The flight attendants not helpful!

Desventajas: Price is OK

Ventajas: La atencion

Desventajas: El tiempo de espera

Ventajas: The a accommodations for my mother who is handicapped.

Ventajas: Departure and arrival times were accurate.

Desventajas: There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature.

Ventajas: Flight was on time and crew was nice and attentive

Desventajas: Free Wi-fi would be appreciated

Ventajas: The services and the comfort

Desventajas: Everything its good

Ventajas: Nice new 787. Acceptable business class seats (not the best, but OK lie-more-or-less-flat). Better for sleep than seating IMHO.

Desventajas: General condition of cabin and amenities are below par for business class long haul. Food is acceptable but not more. Service is just abominable. No attention to the client, no respect. Have a chronic med condition and was brutalized by the crew. Really awful people.

Ventajas: Tripulación muy amable, el espacio en los asientos muy pequeño, asientos incómodos

Desventajas: espacio y asientos

Desventajas: La comida

Ventajas: The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost.

Desventajas: Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this...

Ventajas: Flight to Mexico City was good

Desventajas: The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience.

Ventajas: Crew was polite and welcoming. Seats were good

Desventajas: Just a little better food please

Ventajas: The crew was exelent, seat was very confortable

Ventajas: Punctual departure. Efficient process.

Desventajas: It was fine, really.

Desventajas: Wl tiempo de espera

Ventajas: Me gustó la comodidad el horario de salida y llegada se allego antes de lo previsto encantado

Desventajas: Comprar una flotilla de aviones nuevos jejejeje broma, muy bueno excelente

Desventajas: I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you

Ventajas: Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane

Desventajas: Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated.

Ventajas: Asientos incomodos en AM Plus

Desventajas: Tiempos de abordaje

Ventajas: La disponibilidad para poder mensajear, así no estás desconectado

Desventajas: Cambiar las películas