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Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again.

On time, smooth and professional. Didn’t have food or entertainment so can’t rate those.

I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks.

Nothing specific

Old aircraft

That I got to London...

We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure.

Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot

I’d love to have a free fruit or veggie snack. Just a small bag

Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment

Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable

That it got me home

The staff are great very nice pleasant

Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice

Plenty of food

Great quality and delicious even for economy. Excellent service and personable attendants.

The boarding process is poorly controlled and kind of unpleasant

Flight attendants Was nice and friendly, I do like theirs Sevice .

From stevards to comfort, everything was just perfect!

My seat 26A screen was freezing and movies rebooting. So I moved to a different seat

That I got to London...

We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure.

Smooth flight all the way

Entertainment had issues technical

There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process.

No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack.

Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again.

Smooth from start to finish Well Done !

Healthy food options. Clean decent seats.

The airport experience. UNSANITARY TOILETS. Worst than any 3rd world

Smooth from beginning to end Well done !

EVERYTHING they served

Strong, recycled perfume from flight attendants on business classy

On time, smooth and professional. Didn’t have food or entertainment so can’t rate those.

I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks.

Nothing specific

Old aircraft

Left relatively on time, friendly crew, clean cabin, and good enough

Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa.

Nothing specific

Long boarding time. Unfriendly flight attendants in business class.

Nothing specific

Old aircraft

Left relatively on time, friendly crew, clean cabin, and good enough

Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa.

Nothing specific

Long boarding time. Unfriendly flight attendants in business class.

Smooth flight all the way

Entertainment had issues technical

Absolutely nothing

Traveling for important business trip. Flight got canceled for “operational issues” and I Never received a notification from the airline or booking agency. I was told I couldn’t get a flight until 24-48 hours later. There were flights available through other airlines, so I asked if they could get me on one of those flights. I then sat on hold for 45 mins to be told that the airline wasn’t responding and the only thing they could do is refund me. I ended up purchasing a new round trip airfare 4 hours before departure which cost me $1000 more than what I paid for my original flights. I was experiencing a lot of anxiety and stress during this period again with no help from the agents. I expect someone to get back to me regarding this and offer some options on how to make this situation right.

Pleasant cabin crew

Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling

Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats.

On time (actually early) arrival. Comfortable and easy, all smooth

€2.50 for a can of pop.

Boarding was relatively efficient, the food was decent although breakfast was a modest chicken sandwich, and the staff was friendly.

Breakfast, a chicken salad sandwich in plastic and a cookie, was not my favorite thing to face in the morning after a long transatlantic flight.

Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane

The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries.

Left relatively on time, friendly crew, clean cabin, and good enough

Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa.

There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process.

No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack.

On time, smooth and professional. Didn’t have food or entertainment so can’t rate those.

I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks.

Left relatively on time, friendly crew, clean cabin, and good enough

Completely disorganized boarding from front and back of aircraft led to clogged isles as people from the back tried to make it to the front and visa versa.

Sat near the back. Pre dinner drinks ran out before they got to us. When they came back with more, they skipped us by starting further back. We brought that to their attention and got our drinks, but they never offered drinks again.

That I got to London...

We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure.

Great quality and delicious even for economy. Excellent service and personable attendants.

The boarding process is poorly controlled and kind of unpleasant

I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort.

The boarding process is poorly controlled and kind of unpleasant

Comfy, good food and crew

Very disorganized boarding

Departure and arrival were timely, staff was courteous and helpfull.