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Ventajas: The crew

Desventajas: Timing

Desventajas: No room to move very cramped

Ventajas: I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch

Desventajas: We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare

Ventajas: Crew was very pleasant

Desventajas: Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out.

Ventajas: Nothing

Desventajas: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Ventajas: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Desventajas: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Ventajas: cheap ticket

Desventajas: lack of service, very unfriendly stewardess

Ventajas: On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

Desventajas: I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

Ventajas: The crew were kind and courteous. The seat was comfortable.

Ventajas: Boarding process was smooth.

Desventajas: In flight service was disappointing.

Ventajas: Crew was amazing.

Desventajas: Delayed departure due to late crew arrival. Not a huge deal.

Ventajas: Very bad crew. Seats very uncomfortable

Desventajas: Crew could have been better

Ventajas: Good leg room in aircraft and comfortable seating.

Desventajas: My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.

Ventajas: Good crew unlike previous experience few months ago.

Desventajas: Food

Desventajas: Best flight ever! Plane was so empty everyone had their own row to stretch out in! Crew was excellent!!

Ventajas: Great crew.

Desventajas: Working TVs