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Departed at 1310 o e hour late and all that time insid the plane

Overall it was an ok night flight. language handling.

Delays with taking off, arriving late. No entertainment.

The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available.

The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements.

It was a smooth flight, did not even wait for my luggage on arrival, fast service, keep up the good work. Thank you.

Nothing really. Thank you.

The boarding was smooth

One hour delay. Food very poor, it took staff a long time before taking back our plates, they were not strict enough with passengers that were walking around while flight on turbulence ...

Crew on the flight were nice and efficient

Flight was delayed ‘20 min’ aka 1h30. They had us board and get off because the plane ‘wasnt ready’. I’m skeptical that they accidentally boarded the wrong passengers bc right after, a different group boarded on the same plane, destined for a different continent. The crewmember in the airport in charge of communicating with us would walk away for 20+ min when passengers asked questions. I do not recommend this airline.

Check in was unable online.

Check in was unable online, they put me on 23rd seat near toilet.

Speedy service and quick boarding.

One of the crew hit and ran the food cart into my knee. Didn’t even bother apologizing.

Relatively easy boarding procedure, reasonably priced compared to other vendors, good departure times.

It seems like Ukraine International Airlines runs a shake-down operation on carry-on baggage fees. The first time I traveled on the airline to Kiev, they let me bring on my carry-on bag and didn't weight it or seem to care. When I booked them to leave Kiev for Dusseldorf, however, things were a bit different. I brought my usual carry-on (weighing around 13kg) through the various security checks, and sat with it at the gate. At the last possible moment when we're about to board the bus for the plane, they motion me to come to the desk and say, "You can't take that bag. It's over 7kg." 7kg! This unusually low carry-on limit is not specified on the ticket when I purchased it, on the boarding pass, or on any other easily visible document. Only when you click on the "baggage limits" link on the boarding pass and reading it carefully do you figure out that your carry-on has to be super light. At the gate, they pulled out a hand-held hook scale, weighed my bag, and declared it overweight without even telling me how much it weighed, then demanded that I cough up 66 euro (USD$77) or miss my flight. There were several elderly people on the flight who did not have cash or credit card and were distraught and publicly wailing because this was the first they had heard about needing to purchase luggage fees. It is possible that in their documentation UIA do mention the limits and fees, so what they do may be indeed legal. However, there are deceptive practices happening here, as this has never happened to me in decades of travel. I have never seen this many distressed elderly passengers. What UIA did was pure and simple theft. Word to the wise: if you buy from Kayak or any other third-party operator, go into the site of the vendor of origin (in this case UIA), figure out their baggage rules and pay for extra baggage 24hrs before the flight. Either that, or fly a more user-friendly airline.

Nice to be bumped up to premium class. Lots of space. Friendly attendants and amazing food.

It was really hot and stuffy

Crew, hospitality, proffesionalism.

Tiny seets, unfitted to any growed man, absolutely ridiculous. Stuff on registration desc are rude and not interested to your needs.

Smooth from start to finish Well Done !

Food and entertainment were great.

The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time.

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

Every thing

We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home

Rude crew! No vegetarian option.

Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket.....

nothing

Left on time. Quick flight.

We left on time, arrived on time. Flight went well despite lasting over 10h30

Two of the flight attrendants in our area were in a bad mood and it showed.

Flight attendants were cheerful and efficient.

I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face.

Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally.

Unable to Change meal into vegetarian

Check in was unable online, they put me on 23rd seat near toilet.

Smooth flight, good service on board

Departure delayed by 1 hour and 40 minutes

Check in was unable online.

Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta.

Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones.

Smooth flight, good service, seats above average

Food quality has gone down

I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.

That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.

Departure and arrival were timely, staff was courteous and helpfull.

When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent.

Overall it was an ok night flight. language handling.

Delays with taking off, arriving late. No entertainment.

Flight was scheduled to depart at 2200 actually took off 2310

Delayed flight from Jeddah as usual.

Crew, hospitality, proffesionalism.

Tiny seets, unfitted to any growed man, absolutely ridiculous. Stuff on registration desc are rude and not interested to your needs.

Relatively easy boarding procedure, reasonably priced compared to other vendors, good departure times.

It seems like Ukraine International Airlines runs a shake-down operation on carry-on baggage fees. The first time I traveled on the airline to Kiev, they let me bring on my carry-on bag and didn't weight it or seem to care. When I booked them to leave Kiev for Dusseldorf, however, things were a bit different. I brought my usual carry-on (weighing around 13kg) through the various security checks, and sat with it at the gate. At the last possible moment when we're about to board the bus for the plane, they motion me to come to the desk and say, "You can't take that bag. It's over 7kg." 7kg! This unusually low carry-on limit is not specified on the ticket when I purchased it, on the boarding pass, or on any other easily visible document. Only when you click on the "baggage limits" link on the boarding pass and reading it carefully do you figure out that your carry-on has to be super light. At the gate, they pulled out a hand-held hook scale, weighed my bag, and declared it overweight without even telling me how much it weighed, then demanded that I cough up 66 euro (USD$77) or miss my flight. There were several elderly people on the flight who did not have cash or credit card and were distraught and publicly wailing because this was the first they had heard about needing to purchase luggage fees. It is possible that in their documentation UIA do mention the limits and fees, so what they do may be indeed legal. However, there are deceptive practices happening here, as this has never happened to me in decades of travel. I have never seen this many distressed elderly passengers. What UIA did was pure and simple theft. Word to the wise: if you buy from Kayak or any other third-party operator, go into the site of the vendor of origin (in this case UIA), figure out their baggage rules and pay for extra baggage 24hrs before the flight. Either that, or fly a more user-friendly airline.

Departure was delayed but no one informed passengers until well past boarding time was set

Nice to be bumped up to premium class. Lots of space. Friendly attendants and amazing food.

It was really hot and stuffy

The flight attendant got me milk for my coffee

Lined up as instructed by rows. An hour later we finally boarded (no announcement at all as to why) and they took lowest row numbers first. Complete mess, longest and most disorganized boarding ever.

Check in was unable online, they put me on 23rd seat near toilet.

Crew on the flight were nice and efficient

Flight was delayed ‘20 min’ aka 1h30. They had us board and get off because the plane ‘wasnt ready’. I’m skeptical that they accidentally boarded the wrong passengers bc right after, a different group boarded on the same plane, destined for a different continent. The crewmember in the airport in charge of communicating with us would walk away for 20+ min when passengers asked questions. I do not recommend this airline.

Unable to Change meal into vegetarian

So glad to make our tight connection.

Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket.....

The fish was undercooked, still rubbery.

We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home

Professional courteous staff

Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.

Left on time. Quick flight.

Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight

The crew for the most part were courteous.

1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase.

TVs did not work, no wifi available. Seats were cramped and staff was rude.

So glad to make our tight connection.

The fish was undercooked, still rubbery.

So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca..

Check in was unable online, they put me on 23rd seat near toilet.

Check in experience Onboarding Seat Check in at tunisia customs

Flight attendants and captain did an ok/good job.

There was a 3 hour delay. The plane was disgustingly dirty, old , seats were abused and torn, gum stuck in seat pockets, A/C system releasing white air that looked Like white gas...for a full price ticket I would le expect a normal plane not a warn down machine...

Check in was unable online.

Food and entertainment were great.

The air conditioner was on full blast for a trip to Istanbul, Turkey from NYC. It was very uncomfortable and I could not get any sleep because I was freezing the whole way. Seriously, two sweaters and a blanket did not help. My hands were so cold I the entire time.

They changed my seat at the gate, will be filing a claim to Turkish airlines.

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

Smooth from start to finish Well Done !

The boarding was smooth

One hour delay. Food very poor, it took staff a long time before taking back our plates, they were not strict enough with passengers that were walking around while flight on turbulence ...

Unable to Change meal into vegetarian

Check in experience Onboarding Seat Check in at tunisia customs

The flight attendant got me milk for my coffee

Lined up as instructed by rows. An hour later we finally boarded (no announcement at all as to why) and they took lowest row numbers first. Complete mess, longest and most disorganized boarding ever.