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Desventajas: Flight delayed missed connection lost bag

Ventajas: Everything good

Ventajas: Flight between Atlanta to Istanbul was good with ample leg space.

Desventajas: Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together .

Ventajas: I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service.

Desventajas: the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class.

Ventajas: Above expectation

Desventajas:

Ventajas: I like the cree

Desventajas: Nothing

Ventajas: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!

Desventajas: Nothing!

Ventajas: Crew was good

Desventajas: No entertainment at all, food was bad

Ventajas: The constant smile conferred by flight attendants through the entire flight.

Desventajas: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.

Ventajas: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Desventajas: I would have to dream something up.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Desventajas: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.

Ventajas: Very accommodating airline. Would use them again

Ventajas: Crew, aircraft

Ventajas: Smooth flight, on time departure. Brought own food, stuff on plane is bad.

Desventajas: Paid for preselected seat in front part of plane, but got assigned to seat in the rear when I checked in on the airport, was there 3 hours before flight. No online check-in for this flight.

Desventajas: Service was poor and the flight got delayed

Ventajas: Flight and crew

Desventajas: Food and inflight entertainment

Ventajas: But no in flight entertainment on the Addis to Tel Aviv leg

Desventajas: It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on

Ventajas: The crew were quite homely.

Desventajas: The orderliness during boarding needs more work

Ventajas: I was happy with everything stewardess where very friendly everything went smoth

Ventajas: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.

Desventajas: my TV screen didn't work. Long 9.5hr trip without entertainment.

Ventajas: I like the cree

Desventajas: Nothing

Desventajas: Airline canceled my flight with out refund or giving other options. Never will use them again.

Ventajas: Food was good enough.

Desventajas: Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes.

Ventajas: n/a

Desventajas: the flight delay the trip was unconfortable

Ventajas: Everything good

Ventajas: Flight between Atlanta to Istanbul was good with ample leg space.

Desventajas: Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together .

Desventajas: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.

Ventajas: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Desventajas: I would have to dream something up.

Desventajas: Not enough leg room

Ventajas: The crew was really friendly.

Desventajas: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

Ventajas: Above expectation

Desventajas:

Ventajas: Service

Desventajas: A little bit turbulence

Ventajas: The staff upon checking in were very polite and courteous.

Desventajas: It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs.

Ventajas: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.

Desventajas: my TV screen didn't work. Long 9.5hr trip without entertainment.

Ventajas: Loved the service and the movie options.

Desventajas: The food was just okay. It was pretty bland.

Ventajas: Cabin crews was a good helper

Desventajas: Food

Desventajas: There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow.

Ventajas: Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals.

Desventajas: Some slight delay in clearing up some catering equipment.

Ventajas: The constant smile conferred by flight attendants through the entire flight.

Desventajas: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Desventajas: I would have to dream something up.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: n/a

Desventajas: the flight delay the trip was unconfortable

Ventajas: Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable.

Ventajas: Flight between Atlanta to Istanbul was good with ample leg space.

Desventajas: Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together .

Ventajas: Everything good

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: The crew was really friendly.

Desventajas: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: Nothing to mention

Desventajas: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Ventajas: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Desventajas: I would have to dream something up.

Ventajas: The constant smile conferred by flight attendants through the entire flight.

Desventajas: The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated.

Ventajas: The crew was really friendly.

Desventajas: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

Ventajas: Gaps between seats are very narrow.

Desventajas: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Ventajas: The crew was really friendly.

Desventajas: There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful.

Ventajas: Gaps between seats are very narrow.

Desventajas: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Desventajas: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Ventajas: Gaps between seats are very narrow.

Desventajas: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.