Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Desventajas: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ventajas: "Brilliantly safety-conscious crew but very personable."
Desventajas: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Desventajas: "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
Ventajas: "Lovely people. Lovely service. Good food."
Desventajas: "Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio"
Ventajas: "Seamless boarding and deviating."
Desventajas: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Desventajas: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Desventajas: "An hour delay for no expressed reason is not acceptable."
Ventajas: "Nothing apart from kind crew"
Desventajas: "Food was really not good at all! Very poor The inside of plane was not clean!"
Ventajas: "I'm very justifying for the flight."
Ventajas: "Airfare was reasonably priced."
Desventajas: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Ventajas: "Great flight on Thai Smile."
Ventajas: "friendliness of staff"
Desventajas: "Entertainment program was boring, leg space limited"
Ventajas: "love the food"
Desventajas: "Getting our bags took a long time"
Ventajas: "Good services"
Desventajas: "Good service and comfortable"
Ventajas: "Easy to book, travel and get around with."
Desventajas: "The on board snack isn’t great."
Ventajas: "Seats were comfy and staff helpful and nice."
Desventajas: "$60 charge for 10 kilos overweight limit. This is terrible."
Ventajas: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Desventajas: "Vegetarian food option"
Ventajas: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Desventajas: "Loved everything"
Ventajas: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Ventajas: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Ventajas: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Ventajas: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Desventajas: "No entetainment, food just a pretty untasty sandwich"
Ventajas: "smooth as silk"
Ventajas: "friendly, professional crew"
Ventajas: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Ventajas: "Friendly staff through every step of the way."
Desventajas: "Vegan food options would be a wonderful addition. Everything else was great!"
Ventajas: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Desventajas: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ventajas: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Desventajas: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ventajas: "Ground and in flight service, food, aircraft"
Ventajas: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Desventajas: "Nothing that I can think of."
Ventajas: "Awesome service, great staff, amazing trip"
Desventajas: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Ventajas: "Good flight, reasonable price"
Ventajas: "Very flight and check-in process"
Ventajas: "Everything was first rate and efficient"
Ventajas: "Check in was so easy and smooth. Boarding was as well!"
Desventajas: "I appreciated the food that they gave out, but it wasn't very tasty."
Ventajas: "Great flight. On time. The crew was polite and professional. Nice experience."
Ventajas: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Ventajas: "Overall everything was good except meal option"
Desventajas: "Not having vegetarian snack or meal"
Desventajas: "Food was with meat."
Ventajas: "Such an amazing experience! From start to finish!"
Ventajas: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Ventajas: "Tripulación amable"
Desventajas: "El avión es muy pequeño para ser un vuelo internacional. Casi no había pasillo."
Ventajas: "Lounge gratuita para clase turista en Bangkok con refrescos, café, snacks y WiFi gratis"
Desventajas: "2 horas de retraso"
Desventajas: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
Desventajas: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
Ventajas: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
Desventajas: "Be on schedule."
Ventajas: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Desventajas: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
Ventajas: "Nice crew, empty flight."
Desventajas: "Took off 26 mins late w no explanation."
Ventajas: "Efficient and friendly service. Great experience. Loved it"
Ventajas: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Ventajas: "On time and lots of room with plane about 30% full."
Desventajas: "Good poor."
Ventajas: "Seating was more spacious than on the long flights."
Desventajas: "No problems."
Ventajas: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
Ventajas: "The food and the service was excellent. The flying was smooth"
Ventajas: "Got the job done. Food just ok. No complaints."
Ventajas: "The flight arrived at destination prior to schedule time."
Desventajas: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent"
Ventajas: "Good friendly staff. Very nice lounge. Clean and comfortable"
Ventajas: "Everything was well organized and on time. Food was delicious!"
Ventajas: "Cabin crew is very friendly and host."
Desventajas: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Ventajas: "Realxing in the lounge, tasty popcorn."
Desventajas: "Loud obnoxious and rude tourist."
Desventajas: "The flight attendants could have been more courteous and helpful."
Ventajas: "Perdí mi pasaporte y creo que fue en el Security point donde lo dejé en la bandeja plástica Por favor ayudenme. Recuperarlo Lo necesito para poder volver a chile Gracias"
Ventajas: "Easy boarding, on time, and friendly crew."
Ventajas: "Polite courteous staff and crew."
Desventajas: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Desventajas: "It should be connected flight but I pick my luggage and again check inn at counter"
Ventajas: "Fantastic service, quick and friendly. Meals on each flight."
Ventajas: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
Desventajas: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
Ventajas: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Ventajas: "The lounge for passengers was great!"
Ventajas: "Everything was excellent!"
Ventajas: "Short & Sweet"
Ventajas: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Desventajas: "Just an older plane, otherwise no complaints."
Desventajas: "No entertainment on this aircraft"
Desventajas: "Ca celled flight"
Ventajas: "No hassle. Organized."
Ventajas: "It's possible to choose the meal"
Desventajas: "The plane looks a bit old."
Ventajas: "I like the crew , food was good easy flight :)"
Ventajas: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Ventajas: "Free lounge is great"
Desventajas: "Two hours late in departing."
Desventajas: "We got food poisoning from the food on this flight!"
Desventajas: "I like that this airline serves food, even on short flights. But this time it was not good at all -- some kind of fish curry. Bleh. We also waited a long time for our baggage in Phuket -- a very small airport so there was no excuse for the wait."
Ventajas: "Easy check in, on time, no hassle, good meal, nice flight overall."
Ventajas: "short flight, friendly stuff"
Desventajas: "1. No conditioner... That definitely should be fixed. 2. The food (white bun that looked more like plastic than food) was not enjoyable."
Ventajas: "People was very friendly. Flight landed faster than expected :)"
Ventajas: "Muy puntual. Check in rápido. Comida - de pago- correcta. Asiento en salida de emergencia - extra precio-- amplio"
Ventajas: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
Desventajas: "Que no se retrasarán los vuelos"
Ventajas: "Crew were friendly, flight was on time"
Desventajas: "They forgot one of my meals."
Desventajas: "Cuando llegamos al Check no teníamos todos lugares separados...cómo viajamos con nuestros hijos menores de edad tuvimos q negociar que no nos cobrarán para sentir juntos....."
Ventajas: "got front row seating due to being tall."
Desventajas: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Ventajas: "Salida a tiempo"
Desventajas: "Ofrecer aunque sea algo de beber"
Ventajas: "Es bonito el color rojo"
Desventajas: "Caro e impuntual."
Ventajas: "Check in was fast"
Desventajas: "The plane was suppose to leave at 9:45 and at that time we started getting into the plane, the sits are to close together, they don’t even offer water I think the least they could offer is water, we arrived 12 pm and the currency exchange stores and bus terminal shuttle were closed and I had to pay more with us dólars and too much. 800 bahts to get to my hostal"
Desventajas: "30 minutos tarde"
Ventajas: "Todo rápido y buen servicio"
Ventajas: "Llegamos muy rápido,15 minutos antes de la hora estipulada."
Ventajas: "La atencio delivers personal, la distance entre asientos, la peocupacion port Los pasajeros"
Desventajas: "Question no se purse pager Los consumes con tsrjeta de credito"
Desventajas: "Muy poco espacio entre asientos, a pesar de que pague por mejores asientos en el aeropuerto, igualmente malos."
Ventajas: "Vuelo de bajo coste correcto no se puede pedir más"
Desventajas: "Nada a destacar"
Desventajas: "30 minutos tarde"
Desventajas: "El avión huele horrible, además del olor de la comida"
Desventajas: "No me despertaron para darme la comida"
Ventajas: "El servicio es normal cómodos los asientosm"
Desventajas: "Salí tarde y no daban explicaciones"
Ventajas: "Salimos y llegamos En hora y el personal muy amable"
Desventajas: "El entretenimiento podria mejorar teniendo mas películas dobladas al español."
Ventajas: "El vuelo salió en tiempo y forma"
Ventajas: "Nice airplane for a decent price. One of the best low cost airlines"
Ventajas: "Hot seat was roomy."
Desventajas: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Ventajas: "Flight left early and arrived early. Had an entire row to my"
Desventajas: "Crew was rude. I've flown all over the world and never had a crew member stand over me to ensure I TURNED OFF my phone. Rude service. No entertainment on a 2 hour flight. Will never fly with AsiaAir again."
Ventajas: "The plane didn't crash"
Desventajas: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Desventajas: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ventajas: "I am an international airline pilot and was very pleased with the professional attitude and service."
Ventajas: "Quick boarding"
Desventajas: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
Ventajas: "We boarded quickly. It was cheapish."
Desventajas: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Desventajas: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
Ventajas: "Flight was cheap"
Desventajas: "Extra high baggage fees No onboard meals/snacks, even shorter flights had meals Rushed boarding, uncomfortable seating"
Ventajas: "Good food warm service"
Ventajas: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Desventajas: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Ventajas: "Very attentive crew, good food, on time arrival."
Ventajas: "everything was as described and expected... economical and reliable"
Desventajas: "not even a peanut or water... know before you go!"
Ventajas: "Plane ride was adverage"
Desventajas: "Squished buss ride to plane, had to pay for one checked bag"
Ventajas: "Just about everything. very smooth operation."
Ventajas: "Smooth flight"
Desventajas: "Left hate late. Charge for"
Desventajas: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Ventajas: "Landed safely."
Desventajas: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Ventajas: "Had to pay for water when was thirsty. Coughing because of dry throat. Did not have credit card so suffered the whole way there. Made myself fall asleep."
Ventajas: "Was able to change my seat at the counter due to"
Desventajas: "Tiny seats. Paying for water so I could take some medicine. Not being allowed to bring food or drinks on the plane."
Desventajas: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Ventajas: "Recibes exactamente lo que pagas. Los asientos no son incomodos, el abordaje es como en cualquier otro avion de bajo costo. Justo lo que esperaba, fue un buen vuelo."
Desventajas: "Air Asia extortionist checked bag fees are outrageous. I would never fly them again."
Ventajas: "Normal,vuelo tranquilo"
Desventajas: "Retraso de 1 hora y el inglés de la gente de AirAsia no da para una explicación coherente y completa."
Ventajas: "The flight itself was not bad."
Desventajas: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Ventajas: "Nothing. Very cramped seating and no free drinks (including water)."
Desventajas: "This was a bad way to fly. I will never recommend this airline."
Desventajas: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."