Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Desventajas: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Ventajas: "Brilliantly safety-conscious crew but very personable."
Desventajas: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Ventajas: "Lovely people. Lovely service. Good food."
Desventajas: "Entre todos las compañías en que volé en este viaje, considero que es la que ofrece mejor servicio"
Ventajas: "Super cool light meal in a little bag. Best budget airline I have flown."
Ventajas: "Seamless boarding and deviating."
Desventajas: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Desventajas: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Desventajas: "An hour delay for no expressed reason is not acceptable."
Ventajas: "I'm very justifying for the flight."
Ventajas: "Airfare was reasonably priced."
Desventajas: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Ventajas: "Great flight on Thai Smile."
Ventajas: "love the food"
Ventajas: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Desventajas: "There wasn’t any tv to watch and not by way of magazines either."
Desventajas: "Getting our bags took a long time"
Ventajas: "Good services"
Desventajas: "Good service and comfortable"
Ventajas: "Easy to book, travel and get around with."
Desventajas: "The on board snack isn’t great."
Ventajas: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Desventajas: "Vegetarian food option"
Ventajas: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Desventajas: "Loved everything"
Ventajas: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Ventajas: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Ventajas: "We arrived safely"
Desventajas: "They kept canceling flights. Bad service would not fly again."
Ventajas: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Desventajas: "No entetainment, food just a pretty untasty sandwich"
Ventajas: "smooth as silk"
Ventajas: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Ventajas: "Friendly staff through every step of the way."
Desventajas: "Vegan food options would be a wonderful addition. Everything else was great!"
Ventajas: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Desventajas: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Ventajas: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Desventajas: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Ventajas: "Ground and in flight service, food, aircraft"
Ventajas: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Desventajas: "Nothing that I can think of."
Ventajas: "Quick flight"
Desventajas: "40 minute delay"
Desventajas: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Ventajas: "Good flight, reasonable price"
Ventajas: "Aircraft size was big for short haul"
Desventajas: "Not much to dislike"
Ventajas: "Everything was first rate and efficient"
Ventajas: "Great flight. On time. The crew was polite and professional. Nice experience."
Ventajas: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Desventajas: "Food was with meat."
Ventajas: "Such an amazing experience! From start to finish!"
Ventajas: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Ventajas: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Ventajas: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Desventajas: "plane was 30- 45 minutes late leaving BKK and about 20 minutes late leaving KK"
Ventajas: "Very clean and comfortable. Super friendly cabin crew."
Desventajas: "Somehow the main handle on my baggage on wheels was damaged"
Ventajas: "Friendly crew, tasty small meal, not new but well maintained cabin"
Desventajas: "Slightly dated cabin"
Bangkok Air has been hit with the challenge of flying during COVID like everyone else. Still, they are early to get started again and offer normal services when possible. It is nice to have a lounge for all passengers vs. going to gate and sitting to stare out at planes.
Ventajas: "The staff and service were friendly and excellent. Flight was fast and efficient."
Desventajas: "I can’t think of anything."
Ventajas: "Tripulación amable"
Desventajas: "El avión es muy pequeño para ser un vuelo internacional. Casi no había pasillo."
Ventajas: "Crew was fantastic. Short flight yet they offered food, beer, wine, etc."
Ventajas: "Lounge gratuita para clase turista en Bangkok con refrescos, café, snacks y WiFi gratis"
Desventajas: "2 horas de retraso"
Desventajas: "Staff was rude"
Desventajas: "Was a short flight. It was all well done."
Ventajas: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Desventajas: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Ventajas: "Very good quick smooth flight. On time departure and arrival"
Ventajas: "Staff were so friendly!!"
Ventajas: "The Phuket ground staffs helped me and my family so much for boarding at the deadline time. They also waited until we passed the checked gate. This event is one of my appreciate trips."
Ventajas: "Sweet and professional staff"
Desventajas: "The flight did not happen!!!!"
Desventajas: "Be on schedule."
Ventajas: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Ventajas: "Good food, good service, comfy plane!"
Desventajas: "Again, gate change without notice. Very confusing!"
Ventajas: "Nice comfortable flight, food was good"
Desventajas: "Flight delayed"
Ventajas: "Fast service, comfortable seats that had power"
Desventajas: "No entertainment, no WiFi and curt staff"
Desventajas: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Ventajas: "On time and lots of room with plane about 30% full."
Desventajas: "Good poor."
Ventajas: "Seating was more spacious than on the long flights."
Desventajas: "No problems."
Ventajas: "Wonderful service, great food, helpful, on time! A+ airline!!"
Ventajas: "Got the job done. Food just ok. No complaints."
Ventajas: "I flew from bkk to cnx, about an hour flight, but we were still served lunch. They did not give options but still it was unexpected. The only thing was that there was no entertainment but again it didn't bother me."
Desventajas: "No entertainment"
Ventajas: "Full service (with meal) on 1 hour flight!"
Ventajas: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Desventajas: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Ventajas: "Amazing food!"
Ventajas: "Nice hot food and non alcoholic beverages provided."
Desventajas: "Constantly rechecking our boarding tickets even though we are already inside the airplane."
Ventajas: "Perdí mi pasaporte y creo que fue en el Security point donde lo dejé en la bandeja plástica Por favor ayudenme. Recuperarlo Lo necesito para poder volver a chile Gracias"
Desventajas: "I missed my flight because of kayak."
Ventajas: "Easy boarding, on time, and friendly crew."
Ventajas: "Pretty smooth flight, nice and helpful staff"
Desventajas: "Flight was delayed by almost an hour"
Ventajas: "Cabin crew"
Desventajas: "Flight delay"
Ventajas: "Fantastic service, quick and friendly. Meals on each flight."
Ventajas: "Everything was excellent!"
Ventajas: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Desventajas: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Ventajas: "Crew lovely, and meal served on 1 hour flight. Also use of lounge at both airports we used."
Desventajas: "Both flights a bit late leaving but not really a problem, seemed to make up the time on route."
Ventajas: "the food bar in koh samui area was great! pleasant flight although it was slightly delayed."
Ventajas: "had us sit in the terminal all day (12 hours) then cancelled late at night. weather wasn't their fault but rebooking was a disaster. said we were on the flight the next day but when we showed up we were not so we had to wait another day to finally get on a flight. they handled it terribly"
Desventajas: "Apart from delays it was a fine flight that got me to my destination safely"
Ventajas: "No hassle. Organized."
Ventajas: "It's possible to choose the meal"
Desventajas: "The plane looks a bit old."
Ventajas: "Laptop was stolen out of my bag"
Desventajas: "Laptop was stolen out of my bag . Unacceptable"
Ventajas: "Great staff, on Time And quick luggage."
Desventajas: "Food could have Been better..!"
Ventajas: "Everything was very fast and efficient."
Ventajas: "Muy puntual. Check in rápido. Comida - de pago- correcta. Asiento en salida de emergencia - extra precio-- amplio"
Ventajas: "Cool signage and ads. Quick on and off boarding process"
Desventajas: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Desventajas: "Que no se retrasarán los vuelos"
Desventajas: "Worst airline ever"
Ventajas: "The crew was efficient and kind. They made the flight excellent"
Desventajas: "Cuando llegamos al Check no teníamos todos lugares separados...cómo viajamos con nuestros hijos menores de edad tuvimos q negociar que no nos cobrarán para sentir juntos....."
Ventajas: "Salida a tiempo"
Desventajas: "Ofrecer aunque sea algo de beber"
Ventajas: "On time departure and arrival, quick baggage return"
Desventajas: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Desventajas: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Ventajas: "Es bonito el color rojo"
Desventajas: "Caro e impuntual."
Ventajas: "Check in was fast"
Desventajas: "The plane was suppose to leave at 9:45 and at that time we started getting into the plane, the sits are to close together, they don’t even offer water I think the least they could offer is water, we arrived 12 pm and the currency exchange stores and bus terminal shuttle were closed and I had to pay more with us dólars and too much. 800 bahts to get to my hostal"
Desventajas: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Ventajas: "Flight arrived early quick and easy boarding Good seat"
Desventajas: "Nothing. It was just as expected"
Desventajas: "30 minutos tarde"
Ventajas: "Todo rápido y buen servicio"
Ventajas: "Nice newer plane and mindful staff."
Desventajas: "No free snacks or drink offered."
Ventajas: "Llegamos muy rápido,15 minutos antes de la hora estipulada."
Ventajas: "La atencio delivers personal, la distance entre asientos, la peocupacion port Los pasajeros"
Desventajas: "Question no se purse pager Los consumes con tsrjeta de credito"
Desventajas: "Muy poco espacio entre asientos, a pesar de que pague por mejores asientos en el aeropuerto, igualmente malos."
Ventajas: "Vuelo de bajo coste correcto no se puede pedir más"
Desventajas: "Nada a destacar"
Desventajas: "30 minutos tarde"
Desventajas: "El avión huele horrible, además del olor de la comida"
Desventajas: "No me despertaron para darme la comida"
Ventajas: "El servicio es normal cómodos los asientosm"
Desventajas: "Salí tarde y no daban explicaciones"
Ventajas: "Salimos y llegamos En hora y el personal muy amable"
Desventajas: "El entretenimiento podria mejorar teniendo mas películas dobladas al español."
Ventajas: "Cheap and on time"
Desventajas: "Of course it wasn't a luxury flight. But he air was stale and smelled real bad of body odor by the time I got off the plane"
Desventajas: "They cancelled my trip, did not have a 24/7 customer service line, and then un-cancelled the trip two hours before departure so that I didn't have enough time to make it to the airport. Will update review depending on whether they refund my money for the trip."
Ventajas: "El vuelo salió en tiempo y forma"
Ventajas: "Great price, comfortable"
Desventajas: "No free wifi"
Desventajas: "You have to pay for every little tiny thing. They won't give you your passport back until you've paid for your luggage. They don't offer free drinks on the plane."
Ventajas: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
Ventajas: "Seating and friendly staff"
Ventajas: "Very nice large bathroom! Very tasty hot chicken & cheese sandwich. Smooth check in and flight. Thanks!"
Desventajas: "Liked it all"
Ventajas: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Desventajas: "Baggage cost"
Ventajas: "The flight itself was very reasonably priced."
Desventajas: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Ventajas: "Flight was on time"
Desventajas: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Ventajas: "Crew was polite. Flight was on time."
Desventajas: "No drink service."
Ventajas: "Quick on time boarding and departure. Crew was professional and helpful."
Desventajas: "Luggage fee should be more clear when booking"
Ventajas: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Desventajas: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Ventajas: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Desventajas: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Ventajas: "Easy transfer, read the bad reviews. We had no issue bringing in food by the crew. Seriously these are cheap flights. They are giving you choices and pay accordingly according to your choices."
Desventajas: "Terminal changed twice so it was a bit confusing"
Desventajas: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Desventajas: "No food or beverages served, seats wouldn't recline, bag fee"
Ventajas: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Desventajas: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Ventajas: "Recibes exactamente lo que pagas. Los asientos no son incomodos, el abordaje es como en cualquier otro avion de bajo costo. Justo lo que esperaba, fue un buen vuelo."
Desventajas: "Not even a small glass of water...really? That is not right."