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Plane was very empty, service was amazing, brand new plane

Was great

I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents

The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available.

The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements.

Going through 3 security checks was cumbersome and gate information was incorrect otherwise great service.

Space

Seats - unkept, not functional Entertainment - non functional Lights - not working Call button not working Toilets dirty Food - terrible

Flight attendants

The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality.

it was very cold during the flight. you have to reduce the air condition. the crew was so , so.

Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again

Bad food Seat covers dirty Serving crew too loud and talkative Bathrooms messy Crew locked a few bathrooms Long lines outside the few bathrooms that were Open

The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them.

exellent in everything

Good service

Food

Customer service

Food

Seats were very comfortable and the crew was very kind!

N/A

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

All was fine

The price

Overall experience is not as good as the competition.

I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks.

The seats seemed to have more space on this plane which was nice.

It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Good flight, arriving well on time.

Etihad aircrafts Etihad crew

Indian chech in employee

We were lucky to get the last row where there are just 2 seats.

Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes.

The food is not standard airline food and deliciously reflects the Middle East.

Not much - perhaps that we had booked the last row and only had two seats together

The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him.

I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible.

Air conditioning didn't work!!

Same

It was fine!

No problems there... Everything was fairly well organized...

Friendly clean and spacious

Safe flight

Just wanted a glass of coca cola.

Brand new ew plane was lovely, clean and comfortable. Very smooth flight.

The movie selection.

2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight. I missed my connection to Madrid from Chicago because the airline lost the plane that was already at Chicago. My luggage arrived in Lyon 3 days late and I was never given any information on reimbursement for the clothes and toiletries I had to buy.

Nothing

Food, airplane age, they boarded us and then kept us inside airplane for 45 mins because of bad weather at destination airport. They should confirm flight info before boarding.

When checking in, was offered seat at the emergency exit, without asking. Boarding was quick and service on plane excellent.

I paid by Credit Card for the trip but Saudia didn’t accepted my payment and paid them cash to get my Boarding Pass I have cash receipt as documents

Departed at 1310 o e hour late and all that time insid the plane

Good service

Food

Ambiance

Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good

Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again.

Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv.

We were lucky to get the last row where there are just 2 seats.

Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes.

Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep.

The fare was inexpensive.

Not as good as other airlines . Only chose it because of the price.

Everything was great for the Price Free Wifi Vegan Food Option

Blankets from Shanghai to Delhi could be little more better Apart from it all good

Seats comfortable on an older A321, but they are the bucket style seats so you’re naturally a little more reclined. Good crew, very friendly.

Remote gate on this flight meant boarding was a little chaotic

On-time arrival

Everything else. Very uncomfortable seat. Terrible food and service.

Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again.

Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine

The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We

Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep.

The food is not standard airline food and deliciously reflects the Middle East.

Q-suites and business class flight crew.

Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program.

It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best.

The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections.

Cleanliness of cabin. Aminity kit is outrageous.

the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good

Great price IMHO. Good value for the space/legroom. Nothing to hate.

The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

All was fine

Seats were very comfortable and the crew was very kind!

N/A

Short flight

Nothing - don’t expect too much on short flight

Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke.

Getting off

This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience.

The movie selection.

2 hours stuck on the plane before leaving from London to Columbus, in flight entertainment had to be restarted twice on same flight. I missed my connection to Madrid from Chicago because the airline lost the plane that was already at Chicago. My luggage arrived in Lyon 3 days late and I was never given any information on reimbursement for the clothes and toiletries I had to buy.

Q-suites and business class flight crew.

Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program.

Customer service

Food

qatar airways

serving alcohol to passengers more than once is disturbing the passengers on the side

Everything?

Nothing?