Opiniones de viajeros
Valoración general
7,0
Bueno
Basado en 161 opiniones
General
7,1
Embarque
7,0
Comodidad
7,3
Personal
7,8
Actividades
6,1
Comida
6,7
Ir al contenido
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Opiniones recientes
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-
2,0
Horrible airline
Ventajas: Nothing good
Desventajas: TAP PORTUGAL did not allow my husband to board the flight because his passport was not valid for 6months ( 3 months are required and 6 months are recommended) . The customer service representative at the JFK airport check in threaten my husband by saying " if you board the plane you will be arrested and deported and we will be fined." The representative did not let my husband speak and she moved us to the side and starting helping another customer. Manger just gave us information on where to find the passport renewal office eand left us without resolving our issue. I have called serval times to TAP PORTUGAL customer service and no one can help me resolve my issue. Customer service with TAP PORTUGAL said they could not do anything to help me out. I'm asking to get credit with the airline ( same departures) . We were at the airport on time ( second in line), pair for luggage and seats. We lost our flight, hotel and excursions and had to pay close to $2,000 to book another airline flight. How would you like it the customer representative tells you " if you board the plane you will be arrested and deported and we will be fined ." When your on vacation?
Opinión de
-
2,0
Not the best option
Desventajas: They booted me from my flight, which had a connection in Lisbon, 12 hours before. Their solution, put me on a flight that got into my destination two days later. However they never booked my connecting flight to get me out of Ponta Delgada to Lisbon. They then said it wasn't their fault but my travel agency. My travel agency said it was TAP's fault. And when I asked for a refund TAP said that it was their subcontractors fault (SATA). So no refund, no flight. $1,300 later I made it to my destination via other carriers. Also the one flight I did get on of theirs the interior looked like it was out of a 80's Monte Carlo that had the windows cracked during a rain storm. These guy's price was to good to be true, because it was. You get what you pay for.
Opinión de
-
6,3
Desventajas: I had a following TAP flight (to Boston) after this flight made on a separate booking. TAP in Bonn was unable to access the second booking and connect the flights. I had to go through baggage claim and customs security and recheck my bags all over again, even though the connecting flights were on the same airline
Opinión de
-
2,0
A Disaster
Desventajas: There was no indication on Kayak that the booking was for Restricted Economy and the restrictions/penalties that entailed. We eventually found out from TAP about the luggage restrictions. We arrived at the airport 2 hours before the scheduled departure and did not need to check luggage but did need to leave a large suitcase in left luggage due to the Restricted Economy luggage restrictions. That line was horrific and the process unbelievably slow. In addition, the boarding passes sent to my phone would not appear at the security check point (allegedly due to no network access). So we had to return to the check-in counter to get boarding passes from an agent. The electronic self-checkin would not provide boarding passes, perhaps because we were already checked in. The upshot of all this was getting to the gate after they had closed the doors. We were actually there before the departure time, and the plane was still sitting there. However, the attendants refused to let us one the plane. When we went to see about rebooking to get to Marrakech, we were told that we could not pay a change fee book a new flight. We had to book an entirely new reservation and pay an increased price. FURTERMORE, OUR RETURN FLIGHT RESERBVATION HAD AUTOMATICALLY BEEN CANCELLED. SO WE HAD TO PAY FOR A NEW RETURN TICKET THAT ALSO AT AN INCREASED PRICE. THIS LAST BIT IS MORE THAN UTRAGEOUS.
Opinión de
-
6,6
Desventajas: Customs
Opinión de
-
6,6
Good airplane, terrible boarding setup and processes
Ventajas: Plane was very comfortable with plenty of space in economy and a tv on international flights with more options than I had expected.
Desventajas: We boarded in Lisbon, the company's home airport. It just seemed that we were going through a progression of lines that could not have been more inefficiently managed. We got in line to check our bags, were told to go out and get our boarding passes at an electronic terminal (which we did, we also got our bag labels there). Then we got back in line again, got to a person who again asked us if we wanted to get our boarding passes! He took our bags finally, but it just begs that the line could have been more efficient if we weren't back in line with folks still looking for their passes. Then onto the security line, followed by customs, then a line for the gate... all of these could have been consolidated in some way... very disappointed to see such inefficiencies in the home airport. Got there 3 hours earlier and still had to run to catch out flight. They were announcing last call 20 mins prior to departure time. There were many groups running to the gate with us.
Opinión de
-
8,0
Ventajas: At least on this flight the seats did recline.
Opinión de
-
6,0
Desventajas: Both planes were delayed with no explanation, but not by more than an hour. The sandwich was meh but the cookie desert was very nice
Opinión de
-
7,3
Ventajas: Staff were good but not excellent.
Desventajas: No in-flight entertainment
Opinión de
-
5,6
Ventajas: People were nice
Desventajas: Scruffy magazine's
Opinión de
-
8,0
Good airline
Ventajas: Plane
Desventajas: Was a little delayed
Opinión de
-
4,0
My last flight with TAP
Ventajas: The flights were fine (crew, comfort, etc).
Desventajas: But they were terrible at dealing with a 2 hour delay at the departure from Lyon. First, I never received any information about this delay before getting to the check-in employee. Then they rescheduled my connecting flight from Lisbon to Miami into a Lisbon-Newark + Newark-Miami where the time between the arrival and the Following departure at Newark was way too short so I missed my last flight. In Newark, nobody from TAP was available for at least an hour and even though they rescheduled me on another flight the following day, they refused to do anything about my meals and hotel. All the employees I had to deal with were very professional and kind but the overall TAP policy in this case was horrible: no communication, poor solutions and denial of responsibilities. Probably my last TAP flight.
Opinión de
-
6,6
Desventajas: Customs
Opinión de
-
6,6
Good airplane, terrible boarding setup and processes
Ventajas: Plane was very comfortable with plenty of space in economy and a tv on international flights with more options than I had expected.
Desventajas: We boarded in Lisbon, the company's home airport. It just seemed that we were going through a progression of lines that could not have been more inefficiently managed. We got in line to check our bags, were told to go out and get our boarding passes at an electronic terminal (which we did, we also got our bag labels there). Then we got back in line again, got to a person who again asked us if we wanted to get our boarding passes! He took our bags finally, but it just begs that the line could have been more efficient if we weren't back in line with folks still looking for their passes. Then onto the security line, followed by customs, then a line for the gate... all of these could have been consolidated in some way... very disappointed to see such inefficiencies in the home airport. Got there 3 hours earlier and still had to run to catch out flight. They were announcing last call 20 mins prior to departure time. There were many groups running to the gate with us.
Opinión de
-
8,0
Ventajas: At least on this flight the seats did recline.
Opinión de
-
7,3
Ventajas: Staff were good but not excellent.
Desventajas: No in-flight entertainment
Opinión de
-
8,0
Good airline
Ventajas: Plane
Desventajas: Was a little delayed
Opinión de
-
2,0
Horrible airline
Ventajas: Nothing good
Desventajas: TAP PORTUGAL did not allow my husband to board the flight because his passport was not valid for 6months ( 3 months are required and 6 months are recommended) . The customer service representative at the JFK airport check in threaten my husband by saying " if you board the plane you will be arrested and deported and we will be fined." The representative did not let my husband speak and she moved us to the side and starting helping another customer. Manger just gave us information on where to find the passport renewal office eand left us without resolving our issue. I have called serval times to TAP PORTUGAL customer service and no one can help me resolve my issue. Customer service with TAP PORTUGAL said they could not do anything to help me out. I'm asking to get credit with the airline ( same departures) . We were at the airport on time ( second in line), pair for luggage and seats. We lost our flight, hotel and excursions and had to pay close to $2,000 to book another airline flight. How would you like it the customer representative tells you " if you board the plane you will be arrested and deported and we will be fined ." When your on vacation?
Opinión de
-
2,0
Not the best option
Desventajas: They booted me from my flight, which had a connection in Lisbon, 12 hours before. Their solution, put me on a flight that got into my destination two days later. However they never booked my connecting flight to get me out of Ponta Delgada to Lisbon. They then said it wasn't their fault but my travel agency. My travel agency said it was TAP's fault. And when I asked for a refund TAP said that it was their subcontractors fault (SATA). So no refund, no flight. $1,300 later I made it to my destination via other carriers. Also the one flight I did get on of theirs the interior looked like it was out of a 80's Monte Carlo that had the windows cracked during a rain storm. These guy's price was to good to be true, because it was. You get what you pay for.
Opinión de
-
6,3
Desventajas: I had a following TAP flight (to Boston) after this flight made on a separate booking. TAP in Bonn was unable to access the second booking and connect the flights. I had to go through baggage claim and customs security and recheck my bags all over again, even though the connecting flights were on the same airline
Opinión de
-
2,0
A Disaster
Desventajas: There was no indication on Kayak that the booking was for Restricted Economy and the restrictions/penalties that entailed. We eventually found out from TAP about the luggage restrictions. We arrived at the airport 2 hours before the scheduled departure and did not need to check luggage but did need to leave a large suitcase in left luggage due to the Restricted Economy luggage restrictions. That line was horrific and the process unbelievably slow. In addition, the boarding passes sent to my phone would not appear at the security check point (allegedly due to no network access). So we had to return to the check-in counter to get boarding passes from an agent. The electronic self-checkin would not provide boarding passes, perhaps because we were already checked in. The upshot of all this was getting to the gate after they had closed the doors. We were actually there before the departure time, and the plane was still sitting there. However, the attendants refused to let us one the plane. When we went to see about rebooking to get to Marrakech, we were told that we could not pay a change fee book a new flight. We had to book an entirely new reservation and pay an increased price. FURTERMORE, OUR RETURN FLIGHT RESERBVATION HAD AUTOMATICALLY BEEN CANCELLED. SO WE HAD TO PAY FOR A NEW RETURN TICKET THAT ALSO AT AN INCREASED PRICE. THIS LAST BIT IS MORE THAN UTRAGEOUS.
Opinión de
-
6,0
Desventajas: Both planes were delayed with no explanation, but not by more than an hour. The sandwich was meh but the cookie desert was very nice
Opinión de
-
5,6
Ventajas: People were nice
Desventajas: Scruffy magazine's
Opinión de
-
4,0
My last flight with TAP
Ventajas: The flights were fine (crew, comfort, etc).
Desventajas: But they were terrible at dealing with a 2 hour delay at the departure from Lyon. First, I never received any information about this delay before getting to the check-in employee. Then they rescheduled my connecting flight from Lisbon to Miami into a Lisbon-Newark + Newark-Miami where the time between the arrival and the Following departure at Newark was way too short so I missed my last flight. In Newark, nobody from TAP was available for at least an hour and even though they rescheduled me on another flight the following day, they refused to do anything about my meals and hotel. All the employees I had to deal with were very professional and kind but the overall TAP policy in this case was horrible: no communication, poor solutions and denial of responsibilities. Probably my last TAP flight.
Opinión de
Estado de vuelo
Mapa de rutas de Portugalia
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.