Opiniones de viajeros
Valoración general
7,3
Bueno
Basado en 172 opiniones
General
7,4
Embarque
7,6
Comodidad
7,4
Personal
7,9
Actividades
6,6
Comida
7,0
Ir al contenido
Valoraciones de viajeros sobre Kulula
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
10,0
Ventajas: The frenlynes
Opinión de
-
3,6
Desventajas: Delayed with no communication from the airline
Opinión de
-
8,0
Straight forward and predictable flight
Ventajas: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
Opinión de
-
8,3
Back in ZA
Ventajas: Hot meal a pleasant surprise.
Desventajas: One hour delay. One piece of baggage lost, which arrived the next day.
Opinión de
-
4,0
Baggage stolen again
Ventajas: Relatively quick boarding procedures
Desventajas: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
Opinión de
-
8,3
Bad legspace, good overall
Desventajas: Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
Opinión de
-
6,3
Ventajas: Quick boarding
Desventajas: Crying babies
Opinión de
-
9,6
Ventajas: The staff were fantastic, as usual.
Desventajas: no complaints
Opinión de
-
7,3
Ventajas: Lots of leg room
Desventajas: No complementary food
Opinión de
-
2,3
Delayed at our expense
Ventajas: Color green is nice.
Desventajas: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
Opinión de
-
5,3
Same old
Ventajas: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Desventajas: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
Opinión de
-
6,6
Comfortable flight on time
Ventajas: Boarded on time and for a very full flight without a hitch
Desventajas: No complaints
Opinión de
-
2,6
Late, missed connection and Very POOR customer servive
Desventajas: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
Opinión de
-
8,4
Great value
Ventajas: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Desventajas: I couldn't get miles on my American Airlines program, even though they're a partner airline.
Opinión de
-
4,0
Ventajas: Caring and courteous crew.
Desventajas: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
Opinión de
-
3,6
No proper communication.
Ventajas: Once the boarding started, it was efficient, and the crew were friendly.
Desventajas: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
Opinión de
-
8,0
On time
Ventajas: Almost only flight of the day on time.
Opinión de
-
8,0
On time two flights in a row
Ventajas: They can actually be on time. The best way of winning me over. Do as you say.
Opinión de
-
5,0
Ventajas: Friendly helpful staff
Desventajas: Being delayed by 5 hours with a baby is not my idea of fun...
Opinión de
-
2,0
Desventajas: Always delayed. Again 2 hours. No communication from Kulula
Opinión de
-
2,0
Desventajas: Pathetic. 2 hour delay
Opinión de
-
8,0
Ventajas: Made a plan to have a BA plane ready iso of us having to be delayed. Well done
Desventajas: Why not have the ladders ready when we arrive from Cape Town?
Opinión de
-
7,3
Always late
Desventajas: Late as usual albeit due to weather conditions!
Opinión de
-
2,0
Bad experiment not BA standerch
Desventajas: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.
Opinión de
-
8,0
Food
Desventajas: Except for nuts and regular drinks no food was available that was complimentary.
Opinión de
-
7,6
Ventajas: Drink Service and lunch
Desventajas: No air!
Opinión de
-
2,6
Desventajas: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .
Opinión de
-
4,0
Desventajas: Flight was extremely late. Food was pretty mediocre.
Opinión de
-
3,6
Desventajas: Delayed as usual. 1 week. 3 flights. 3 delayed!
Opinión de
-
3,6
delayed as usual
Desventajas: knew 24 hours in advance and still no resolve
Opinión de
-
6,3
Ventajas: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
Opinión de
-
10,0
Ventajas: excellent service
Desventajas: nothing
Opinión de
-
2,0
Ventajas: nothing
Desventajas: nothing
Opinión de
-
3,3
Ventajas: nothing
Desventajas: nothing
Opinión de
-
6,0
Ventajas: Short and sweet
Desventajas: Too short of a flight.
Opinión de
-
10,0
Great short ride to Durban
Ventajas: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
Opinión de
-
8,0
Flight on time
Ventajas: On time. At long last
Opinión de
-
2,0
Kulula lies
Ventajas: Flight itself was not bad
Desventajas: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
Opinión de
-
10,0
kulula is for us!
Ventajas: E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Desventajas: Zero,
Opinión de
-
7,6
Desventajas: Shuttle to plane stood stationary for 15mins.
Opinión de
-
10,0
Ventajas: Easy check in
Opinión de
-
2,0
Bad communication and even worse customer service
Desventajas: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
Opinión de
-
6,0
Desventajas: Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.
Opinión de
-
2,0
Desventajas: we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)
Opinión de
-
2,0
Desventajas: Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later
Opinión de
-
8,0
Desventajas: The delay
Opinión de
-
4,0
Bagage
Desventajas: Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.
Opinión de
-
2,0
DID NOT FLY KALULA FLEW BA
Ventajas: N/A
Desventajas: N/A
Opinión de
-
10,0
Virgin Atlantic flight was the best
Ventajas: The flight crew were very helpful and insightful. The customer service and willingness to help were incomparable.
Opinión de
-
10,0
Great service
Ventajas: Can check 2 bags as always and of course great customer service
Desventajas: Wish i could get more flights with them within the USa
Opinión de
-
5,6
delay
Desventajas: We were supposed to leave at 1.30pm and left at 5pm. So there was a delay of 3 1/2 hours. We got two bottles of water and some chips.
Opinión de
-
8,0
Solid choice
Ventajas: The flight was on time and efficient and crew friendly and professional
Desventajas: The chicken curry was very bland but I guess I should be pleased food was served at all on a 2 hour flight
Opinión de
-
2,0
Horrible coordination; almost missed flights
Ventajas: Just made it
Desventajas: Checked into Durban, expecting like any other time, to have boarding passes for all legs of flight and bag checked through to Toronto. Discovered that due to my flights not being on the same alliance network, I was given only flight tickets to Joburg and that I would have to pick up my bag in Joburg; check in at the airline counter for boarding passes and to have my bag checked; and then, only then, could I proceed. Given that I had only 2 hours between flights in Joburg and that I had to do all of this, besides going through security and customs, it was difficult. Found very helpful man who helped me rush to airline ticket counter (only to find my further flight cancelled which required quick rebooking) to check in bag and get boarding passes; ran to security (man directed me through to a special shorter security screening). just made gate. Close call for other connecting flight but as bag checked through and boarding passes in hand, less chance of a miss.
Opinión de
-
2,3
Flight delayed
Ventajas: As luck would have it SA Express was delayed Could book a seat on SAX
Desventajas: Flight was delayed so I would have missed my 13:45 flight to Singapore
Opinión de
-
6,3
Awesome low cost no-frills airline!
Ventajas: Easy to do, from booking to boarding. No frills, but that's what you expect from a low cost airline. Fight (return also) was 10 minutes early, which is a pleasant change.
Desventajas: Legroom a bit tight, but I am taller than average.
Opinión de
-
4,0
Kulula delayed
Ventajas: The plane needed to changed and very luckily for me this plane had a business class section and my seat was right in front.
Desventajas: Standing in line to board they take so long to announce a delay. And it's not called flight delay, it's called a boarding delay. Doesn't make it any better.
Opinión de
-
8,3
Great airline for domestic flights
Ventajas: Great value for money, easy mobile check-in, no delays
Desventajas: Not enough leg room on certain aircraft. It varies.
Opinión de
-
6,6
Desventajas: The flight was diverted to Lanseria due to inclement weather over ORT. As a result the flight was delayed by over two and a half hours, with relatives etc. waiting at ORT. At no time were any messages etc. broadcast relating to this diversion so those at ORT were completely in the dark regarding the events. To wait for passengers to send messages is to avoid the responsibility that the airline has to tell those waiting what is going on. Heaven forbid that there should be a real problem - you are clearly not geared to deal with it.
Opinión de
-
3,6
Desventajas: No hay comunicación del retraso por parte de la aerolínea
Opinión de
-
8,3
De vuelta en ZA
Ventajas: Comida caliente a una agradable sorpresa.
Desventajas: Una horas de retraso. Una pieza de equipaje perdido, que llegaron al día siguiente.
Opinión de
-
10,0
Ventajas: The frenlynes
Opinión de
-
9,6
Ventajas: The staff were fantastic, as usual.
Desventajas: no complaints
Opinión de
-
10,0
Ventajas: excellent service
Desventajas: nothing
Opinión de
-
10,0
Great short ride to Durban
Ventajas: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
Opinión de
-
10,0
kulula is for us!
Ventajas: E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Desventajas: Zero,
Opinión de
-
10,0
Ventajas: Easy check in
Opinión de
-
10,0
Virgin Atlantic flight was the best
Ventajas: The flight crew were very helpful and insightful. The customer service and willingness to help were incomparable.
Opinión de
-
10,0
Great service
Ventajas: Can check 2 bags as always and of course great customer service
Desventajas: Wish i could get more flights with them within the USa
Opinión de
-
8,0
Straight forward and predictable flight
Ventajas: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
Opinión de
-
8,3
Back in ZA
Ventajas: Hot meal a pleasant surprise.
Desventajas: One hour delay. One piece of baggage lost, which arrived the next day.
Opinión de
-
8,3
Bad legspace, good overall
Desventajas: Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
Opinión de
-
7,3
Ventajas: Lots of leg room
Desventajas: No complementary food
Opinión de
-
6,6
Comfortable flight on time
Ventajas: Boarded on time and for a very full flight without a hitch
Desventajas: No complaints
Opinión de
-
8,4
Great value
Ventajas: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Desventajas: I couldn't get miles on my American Airlines program, even though they're a partner airline.
Opinión de
-
8,0
On time
Ventajas: Almost only flight of the day on time.
Opinión de
-
8,0
On time two flights in a row
Ventajas: They can actually be on time. The best way of winning me over. Do as you say.
Opinión de
-
8,0
Ventajas: Made a plan to have a BA plane ready iso of us having to be delayed. Well done
Desventajas: Why not have the ladders ready when we arrive from Cape Town?
Opinión de
-
7,3
Always late
Desventajas: Late as usual albeit due to weather conditions!
Opinión de
-
8,0
Food
Desventajas: Except for nuts and regular drinks no food was available that was complimentary.
Opinión de
-
7,6
Ventajas: Drink Service and lunch
Desventajas: No air!
Opinión de
-
8,0
Flight on time
Ventajas: On time. At long last
Opinión de
-
7,6
Desventajas: Shuttle to plane stood stationary for 15mins.
Opinión de
-
8,0
Desventajas: The delay
Opinión de
-
8,0
Solid choice
Ventajas: The flight was on time and efficient and crew friendly and professional
Desventajas: The chicken curry was very bland but I guess I should be pleased food was served at all on a 2 hour flight
Opinión de
-
8,3
Great airline for domestic flights
Ventajas: Great value for money, easy mobile check-in, no delays
Desventajas: Not enough leg room on certain aircraft. It varies.
Opinión de
-
6,6
Desventajas: The flight was diverted to Lanseria due to inclement weather over ORT. As a result the flight was delayed by over two and a half hours, with relatives etc. waiting at ORT. At no time were any messages etc. broadcast relating to this diversion so those at ORT were completely in the dark regarding the events. To wait for passengers to send messages is to avoid the responsibility that the airline has to tell those waiting what is going on. Heaven forbid that there should be a real problem - you are clearly not geared to deal with it.
Opinión de
-
8,3
De vuelta en ZA
Ventajas: Comida caliente a una agradable sorpresa.
Desventajas: Una horas de retraso. Una pieza de equipaje perdido, que llegaron al día siguiente.
Opinión de
-
3,6
Desventajas: Delayed with no communication from the airline
Opinión de
-
4,0
Baggage stolen again
Ventajas: Relatively quick boarding procedures
Desventajas: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
Opinión de
-
6,3
Ventajas: Quick boarding
Desventajas: Crying babies
Opinión de
-
2,3
Delayed at our expense
Ventajas: Color green is nice.
Desventajas: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
Opinión de
-
5,3
Same old
Ventajas: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Desventajas: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
Opinión de
-
2,6
Late, missed connection and Very POOR customer servive
Desventajas: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
Opinión de
-
4,0
Ventajas: Caring and courteous crew.
Desventajas: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
Opinión de
-
3,6
No proper communication.
Ventajas: Once the boarding started, it was efficient, and the crew were friendly.
Desventajas: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
Opinión de
-
5,0
Ventajas: Friendly helpful staff
Desventajas: Being delayed by 5 hours with a baby is not my idea of fun...
Opinión de
-
2,0
Desventajas: Always delayed. Again 2 hours. No communication from Kulula
Opinión de
-
2,0
Desventajas: Pathetic. 2 hour delay
Opinión de
-
2,0
Bad experiment not BA standerch
Desventajas: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.
Opinión de
-
2,6
Desventajas: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .
Opinión de
-
4,0
Desventajas: Flight was extremely late. Food was pretty mediocre.
Opinión de
-
3,6
Desventajas: Delayed as usual. 1 week. 3 flights. 3 delayed!
Opinión de
-
3,6
delayed as usual
Desventajas: knew 24 hours in advance and still no resolve
Opinión de
-
6,3
Ventajas: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
Opinión de
-
2,0
Ventajas: nothing
Desventajas: nothing
Opinión de
-
3,3
Ventajas: nothing
Desventajas: nothing
Opinión de
-
6,0
Ventajas: Short and sweet
Desventajas: Too short of a flight.
Opinión de
-
2,0
Kulula lies
Ventajas: Flight itself was not bad
Desventajas: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
Opinión de
-
2,0
Bad communication and even worse customer service
Desventajas: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
Opinión de
-
6,0
Desventajas: Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.
Opinión de
-
2,0
Desventajas: we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)
Opinión de
-
2,0
Desventajas: Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later
Opinión de
-
4,0
Bagage
Desventajas: Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.
Opinión de
-
2,0
DID NOT FLY KALULA FLEW BA
Ventajas: N/A
Desventajas: N/A
Opinión de
-
5,6
delay
Desventajas: We were supposed to leave at 1.30pm and left at 5pm. So there was a delay of 3 1/2 hours. We got two bottles of water and some chips.
Opinión de
-
2,0
Horrible coordination; almost missed flights
Ventajas: Just made it
Desventajas: Checked into Durban, expecting like any other time, to have boarding passes for all legs of flight and bag checked through to Toronto. Discovered that due to my flights not being on the same alliance network, I was given only flight tickets to Joburg and that I would have to pick up my bag in Joburg; check in at the airline counter for boarding passes and to have my bag checked; and then, only then, could I proceed. Given that I had only 2 hours between flights in Joburg and that I had to do all of this, besides going through security and customs, it was difficult. Found very helpful man who helped me rush to airline ticket counter (only to find my further flight cancelled which required quick rebooking) to check in bag and get boarding passes; ran to security (man directed me through to a special shorter security screening). just made gate. Close call for other connecting flight but as bag checked through and boarding passes in hand, less chance of a miss.
Opinión de
-
2,3
Flight delayed
Ventajas: As luck would have it SA Express was delayed Could book a seat on SAX
Desventajas: Flight was delayed so I would have missed my 13:45 flight to Singapore
Opinión de
-
6,3
Awesome low cost no-frills airline!
Ventajas: Easy to do, from booking to boarding. No frills, but that's what you expect from a low cost airline. Fight (return also) was 10 minutes early, which is a pleasant change.
Desventajas: Legroom a bit tight, but I am taller than average.
Opinión de
-
4,0
Kulula delayed
Ventajas: The plane needed to changed and very luckily for me this plane had a business class section and my seat was right in front.
Desventajas: Standing in line to board they take so long to announce a delay. And it's not called flight delay, it's called a boarding delay. Doesn't make it any better.
Opinión de
-
3,6
Desventajas: No hay comunicación del retraso por parte de la aerolínea
Opinión de
Estado de vuelo
Mapa de rutas de Kulula
Rutas de vuelo populares
Vuelo
Origen
Destino
dom.
lun.
mar.
mié.
jue.
vie.
sáb.
D
L
M
M
J
V
S
595
Johanesburgo
HLA
Durban
DUR
494
Ciudad del Cabo
CPT
Johanesburgo
HLA
594
Durban
DUR
Johanesburgo
HLA
493
Johanesburgo
HLA
Ciudad del Cabo
CPT
806
East London
ELS
Johanesburgo
JNB
926
George
GRJ
Johanesburgo
JNB
805
Johanesburgo
JNB
East London
ELS
925
Johanesburgo
JNB
George
GRJ
701
Ciudad del Cabo
CPT
Durban
DUR
102
Ciudad del Cabo
CPT
Johanesburgo
JNB
702
Durban
DUR
Ciudad del Cabo
CPT
602
Durban
DUR
Johanesburgo
JNB
121
Johanesburgo
JNB
Ciudad del Cabo
CPT
601
Johanesburgo
JNB
Durban
DUR
Principales aeropuertos en los que opera Kulula
Información de contacto de Kulula
- MN Código IATA
- 0861 585852 Llamar
- kulula.com Visitar
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.
