Opiniones de viajeros
Valoración general
7,8
Bueno
Basado en 832 opiniones
General
7,8
Embarque
7,7
Comodidad
7,8
Personal
8,2
Actividades
7,8
Comida
7,6
Ir al contenido
Al navegar en nuestra web, confirmas que estás de acuerdo con el uso de cookies con fines técnicos, analíticos y de marketing. Más información. Cerrar
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
5,6
Ventajas: airline provide sleeping accomodation
Desventajas: The waiting area was confusing. The boarding was not announced clearly (almost missed boarding). The shuttle sent us to the wrong plane, then took over half an hour driving around to find the right plane. The food was terrible.
Opinión de
-
2,6
poor customer service after the delay
Desventajas: Our flight to beijing was delayed. Hainan airline was promised to arrange the hotel after our flight landed in Beijing airport. I wait over 2 hours, by the time they told us that they couldnt arrange the hotel for us, it's already 3 hours after. Eventually，I received a 200RMB compensation to find myself a place to stay, which caused me 1300RMB at the end.
Opinión de
-
9,6
disembark took long time
Ventajas: landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while.
Opinión de
-
10,0
handled cancellation very well
Ventajas: Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had.
Opinión de
-
8,0
Didn't happen
Ventajas: Flight was canceled but didn't know it because of internet restrictions in China. Communication throughout the entire 13 hour ordeal of trying to get to Beijing and getting another flight to the United States was poor. Observation is that international flights seem much better than domestic fligbts.
Desventajas: Communication.
Opinión de
-
2,0
Sucks I never arrived. I am still at Bejing airport two days later
Ventajas: Nothing
Desventajas: Everything
Opinión de
-
2,0
Never got to Changcha
Ventajas: Never left the airport.
Desventajas: I am still in Bejing two days later
Opinión de
-
4,0
bad transfer
Desventajas: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.
Opinión de
-
2,0
Wouldn't Give Us Our Tickets
Desventajas: the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern.
Opinión de
-
10,0
Ventajas: Very good service.Much Better than American Air ,Air Canada .KLM or Lufthansa
Opinión de
-
2,0
Never made it to flight
Desventajas: The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later.
Opinión de
-
7,0
American visiting China
Ventajas: The service is a little better than average. Everything was very clean and organized. I don't speak Chinese, and there were few employees that spoke English for Hainan airlines. My departure flight to Changsha the stewardess didn't speak English at all and made communicating for drinks, food, and customs form very difficult. However, It should be understood, that the going to a foreign country you should at lease learn some basic words to ease the stress level of your trip. So the fault lies with me the customer for being a lazy and entitled. My return trip was the same, however i picked up some basic words to help me communicate better with the staff. Overall my flight with hainan airlines was significantly better than flying with any major U.S. airlines companies. The in flight meals and the free liquor plays a big part in the satisfaction of the flight
Desventajas: The use of personal electronics is prohibited
Opinión de
-
9,6
disembark took long time
Ventajas: landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while.
Opinión de
-
10,0
handled cancellation very well
Ventajas: Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had.
Opinión de
-
10,0
Ventajas: Very good service.Much Better than American Air ,Air Canada .KLM or Lufthansa
Opinión de
-
8,0
Didn't happen
Ventajas: Flight was canceled but didn't know it because of internet restrictions in China. Communication throughout the entire 13 hour ordeal of trying to get to Beijing and getting another flight to the United States was poor. Observation is that international flights seem much better than domestic fligbts.
Desventajas: Communication.
Opinión de
-
7,0
American visiting China
Ventajas: The service is a little better than average. Everything was very clean and organized. I don't speak Chinese, and there were few employees that spoke English for Hainan airlines. My departure flight to Changsha the stewardess didn't speak English at all and made communicating for drinks, food, and customs form very difficult. However, It should be understood, that the going to a foreign country you should at lease learn some basic words to ease the stress level of your trip. So the fault lies with me the customer for being a lazy and entitled. My return trip was the same, however i picked up some basic words to help me communicate better with the staff. Overall my flight with hainan airlines was significantly better than flying with any major U.S. airlines companies. The in flight meals and the free liquor plays a big part in the satisfaction of the flight
Desventajas: The use of personal electronics is prohibited
Opinión de
-
5,6
Ventajas: airline provide sleeping accomodation
Desventajas: The waiting area was confusing. The boarding was not announced clearly (almost missed boarding). The shuttle sent us to the wrong plane, then took over half an hour driving around to find the right plane. The food was terrible.
Opinión de
-
2,6
poor customer service after the delay
Desventajas: Our flight to beijing was delayed. Hainan airline was promised to arrange the hotel after our flight landed in Beijing airport. I wait over 2 hours, by the time they told us that they couldnt arrange the hotel for us, it's already 3 hours after. Eventually，I received a 200RMB compensation to find myself a place to stay, which caused me 1300RMB at the end.
Opinión de
-
2,0
Sucks I never arrived. I am still at Bejing airport two days later
Ventajas: Nothing
Desventajas: Everything
Opinión de
-
2,0
Never got to Changcha
Ventajas: Never left the airport.
Desventajas: I am still in Bejing two days later
Opinión de
-
4,0
bad transfer
Desventajas: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.
Opinión de
-
2,0
Wouldn't Give Us Our Tickets
Desventajas: the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern.
Opinión de
-
2,0
Never made it to flight
Desventajas: The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later.
Opinión de
Estado de vuelo
Mapa de rutas de Hainan Airlines
Rutas de vuelo populares
Vuelo
Origen
Destino
dom
lun
mar
mié
jue
vie
sáb
D
L
M
M
J
V
S
7682
Anqing
AQG
Haikou
HAK
7787
Nanjing
NKG
Taiyuan
TYN
7682
Pekín
PEK
Anqing
AQG
7787
Sanya
SYX
Nanjing
NKG
7283
Hangzhou
HGH
Sanya
SYX
7720
Zhengzhou
CGO
Cantón
CAN
7633
Changsha
CSX
Chongqing
CKG
7296
Hefei
HFE
Taiyuan
TYN
7295
Hefei
HFE
Xiamen
XMN
7295
Taiyuan
TYN
Hefei
HFE
7759
Ürümqi
URC
Wuhan
WUH
7759
Wuhan
WUH
Wenzhou
WNZ
7296
Xiamen
XMN
Hefei
HFE
7141
Cantón
CAN
Shanghai
PVG
7221
Cantón
CAN
Wenzhou
WNZ
7823
Zhengzhou
CGO
Yinchuan
INC
7824
Zhengzhou
CGO
Sanya
SYX
7634
Chongqing
CKG
Changsha
CSX
7688
Changsha
CSX
Hangzhou
HGH
7327
Changsha
CSX
Ningbo
NGB
7687
Changsha
CSX
Nanning
NNG
7167
Dalian
DLC
Tianjin
TSN
7893
Haikou
HAK
Xi'an
XIY
7262
Hangzhou
HGH
Cantón
CAN
7687
Hangzhou
HGH
Changsha
CSX
7398
Hangzhou
HGH
Shenzhen
SZX
7824
Yinchuan
INC
Zhengzhou
CGO
7117
Guiyang
KWE
Lanzhou
LHW
7118
Guiyang
KWE
Sanya
SYX
7118
Lanzhou
LHW
Guiyang
KWE
7851
Lanzhou
LHW
Xi'an
XIY
7328
Ningbo
NGB
Changsha
CSX
7688
Nanning
NNG
Changsha
CSX
7245
Pekín
PEK
Ürümqi
URC
7142
Shanghai
PVG
Cantón
CAN
7818
Shijiazhuang
SJW
Yichang
YIH
7823
Sanya
SYX
Zhengzhou
CGO
7284
Sanya
SYX
Hangzhou
HGH
7117
Sanya
SYX
Guiyang
KWE
7293
Sanya
SYX
Wuhan
WUH
7817
Sanya
SYX
Yichang
YIH
7397
Shenzhen
SZX
Hangzhou
HGH
7168
Tianjin
TSN
Dalian
DLC
7246
Ürümqi
URC
Pekín
PEK
7760
Wenzhou
WNZ
Wuhan
WUH
7294
Wuhan
WUH
Sanya
SYX
7760
Wuhan
WUH
Ürümqi
URC
7894
Xi'an
XIY
Haikou
HAK
7851
Xi'an
XIY
Xiamen
XMN
7893
Xi'an
XIY
Xining
XNN
7894
Xining
XNN
Xi'an
XIY
7817
Yichang
YIH
Shijiazhuang
SJW
7818
Yichang
YIH
Sanya
SYX
7172
Changsha
CSX
Dalian
DLC
7171
Changsha
CSX
Zhuhai
ZUH
7171
Dalian
DLC
Changsha
CSX
7172
Zhuhai
ZUH
Changsha
CSX
7785
Dalian
DLC
Hohhot
HET
7786
Hohhot
HET
Dalian
DLC
7785
Hohhot
HET
Lanzhou
LHW
7786
Lanzhou
LHW
Hohhot
HET
7222
Wenzhou
WNZ
Cantón
CAN
7015
Haikou
HAK
Shenzhen
SZX
7638
Hangzhou
HGH
Xi'an
XIY
7637
Xi'an
XIY
Hangzhou
HGH
7370
Dalian
DLC
Weifang
WEF
7370
Weifang
WEF
Shanghai
PVG
7209
Haikou
HAK
Nanjing
NKG
7772
Nanjing
NKG
Sanya
SYX
7320
Shanghai
PVG
Haikou
HAK
7672
Changchun
CGQ
Hangzhou
HGH
7230
Changsha
CSX
Xi'an
XIY
7621
Pekín
PEK
Jiamusi
JMU
7618
Wuhai
WUA
Pekín
PEK
7869
Cantón
CAN
Chongqing
CKG
7869
Chongqing
CKG
Yan'an
ENY
7775
Dalian
DLC
Jiamusi
JMU
7616
Dongying
DOY
Pekín
PEK
7264
Hohhot
HET
Shenzhen
SZX
7692
Hefei
HFE
Sanya
SYX
Principales aeropuertos en los que opera Hainan Airlines
- Aeropuerto Pekín Capital (PEK)
- Aeropuerto Xi'an Xianyang (XIY)
- Aeropuerto Haikou Meilan International (HAK)
- Aeropuerto Shenzhen (SZX)
- Aeropuerto Cantón Baiyun (CAN)
- Aeropuerto Toronto Pearson Intl (YYZ)
- Aeropuerto Urumqi (URC)
- Aeropuerto Shanghai Pu Dong (PVG)
- Aeropuerto Hangzhou (HGH)
- Aeropuerto Berlín Tegel (TXL)
- Aeropuerto Changsha Huanghua International (CSX)
- Aeropuerto Chongqing (CKG)
- Aeropuerto Sanya Phoenix International (SYX)
- Aeropuerto Los Angeles (LAX)
- Aeropuerto Hong Kong Intl (HKG)
- Aeropuerto Zhengzhou (CGO)
- Aeropuerto Hohhot (HET)
- Aeropuerto Bruselas Bruxelles-National y otros aeropuertos (BRU)
- Aeropuerto Calgary (YYC)
- Aeropuerto Nanjing Lukou International (NKG)
- Aeropuerto Taiyuan (TYN)
- Aeropuerto Dalian (DLC)
- Aeropuerto Roma Fiumicino (FCO)
- Aeropuerto Tianjin (TSN)
- Aeropuerto Chengdu (CTU)
- Aeropuerto Lanzhou Arpt (LHW)
- Aeropuerto Zhuhai Airport (ZUH)
- Aeropuerto Xiamen Gaoqi Intl (XMN)
- Aeropuerto Wuhan (WUH)
- Aeropuerto Shanghai Hongqiao y otros aeropuertos (SHA)
- Aeropuerto Ningbo Lishe International (NGB)
- Aeropuerto Qingdao (TAO)
- Aeropuerto Abu Dhabi Intl (AUH)
- Aeropuerto Harbin (HRB)
- Aeropuerto Nanchang (KHN)
- Aeropuerto Shijiazhuang Daguocun (SJW)
- Aeropuerto Guiyang (KWE)
- Aeropuerto Jinan (TNA)
- Aeropuerto Wenzhou (WNZ)
- Aeropuerto Kunming Changshui (KMG)
- Aeropuerto Fuzhou (FOC)
- Aeropuerto Hefei Xinqiao International (HFE)
- Aeropuerto Vancouver Intl (YVR)
- Aeropuerto Shenyang (SHE)
- Aeropuerto Winnipeg (YWG)
- Aeropuerto Edmonton (YEG)
- Aeropuerto Seattle/Tacoma Intl (SEA)
- Aeropuerto Taipéi Taiwan Taoyuan Intl & other Airports (TPE)
- Aeropuerto Ottawa (YOW)
- Aeropuerto Changchun (CGQ)
- Aeropuerto Halifax Intl (YHZ)
- Aeropuerto Montreal Elliott Trudeau (YUL)
- Aeropuerto Nanning (NNG)
- Aeropuerto Boston Logan International (BOS)
- Aeropuerto Copenhague Kastrup Copenhagen (CPH)
- Aeropuerto Zurich Intl (ZRH)
- Aeropuerto Weifang (WEF)
- Aeropuerto Chifeng (CIF)
- Aeropuerto Múnich Franz Josef Strauss (MUC)
- Aeropuerto Dallas/Fort Worth y otros aeropuertos (DFW)
- Aeropuerto Stuttgart Echterdingen (STR)
- Aeropuerto Frankfurt (FRA)
- Aeropuerto Regina (YQR)
- Aeropuerto Colonia Köln/Bonn (CGN)
- Aeropuerto Nueva York John F Kennedy Intl (JFK)
- Aeropuerto Xining Caojiabao (XNN)
- Aeropuerto Viena Vienna International (VIE)
- Aeropuerto Xuzhou (XUZ)
- Aeropuerto Las Vegas McCarran (LAS)
- Aeropuerto Chicago O'Hare International (ORD)
- Aeropuerto Yinchuan Hedong (INC)
- Aeropuerto Ginebra Geneve-Cointrin (GVA)
- Aeropuerto Gotemburgo Landvetter (GOT)
- Aeropuerto Düsseldorf (DUS)
- Aeropuerto Yining (YIN)
- Aeropuerto Bangkok Suvarnabhumi & other airports (BKK)
- Aeropuerto Yichang (YIH)
- Aeropuerto Estocolmo Arlanda (ARN)
Información de contacto de Hainan Airlines
- HU Código IATA
- +86 898 6673 9801 Llamar
- global.hnair.com Visitar
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.