Valoraciones de viajeros
Valoración general
7,9
Muy bueno
Basado en 1.563 opiniones
Embarque
7,8
Confort
7,9
Tripulación
8,3
Entretenimiento
7,8
Comida
7,7
Encuentra vuelos baratos en Hainan Airlines
Ida y vuelta
Económica
Información sobre Hainan Airlines
| Código IATA | HU |
|---|---|
| Rutas | 738 |
| Ruta principal | Pekín Capital - Shenzhen |
| Aeropuertos con conexión | 114 |
| Aeropuerto principal | Pekín Capital |
Opiniones recientes
Valoración de los viajeros
205
157
75
37
53
-
4,5
Ventajas: Na
Desventajas: Over one and an half hours delay - sitting on the airplane
Opinión de
-
10,0
Desventajas: Everting was Good no complain.
Opinión de
-
10,0
Ventajas: Lots of movie options, the food was good (had multiple food dish options for each meal)
Opinión de
-
8,3
Ventajas: Good and pleasant service, new plane very clean including regular WC cleanups
Desventajas: Boarding could have been done in groups
Opinión de
-
10,0
Ventajas: Crew and food are excellent
Opinión de
-
2,0
Ventajas: I would like to never fly through China again
Desventajas: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Opinión de
-
10,0
Ventajas: Everything was great, service on flight was really nice.
Desventajas: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Opinión de
-
5,3
Ventajas: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Desventajas: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Opinión de
-
8,6
Desventajas: perfect flight
Opinión de
-
2,0
Ventajas: Seat
Desventajas: Entertainment
Opinión de
-
2,0
Ventajas: Price
Desventajas: On time boarding
Opinión de
-
2,0
Ventajas: En cuanto a la comodidad y el servicio en general fue aceptable, pero el personal casi no habla inglés.
Desventajas: Perdieron mi equipaje y sigo sin recuperarlo. Claramente deberían mejorar ese aspecto. No vuelo nunca más con esta compañía y no se la recomendaría a nadie. .
Opinión de
-
6,3
Ventajas: New aircraft used like their 787-800s
Desventajas: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Opinión de
-
6,3
Ventajas: For the price, Hainan is a good value.
Desventajas: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Opinión de
-
10,0
Ventajas: Hainan airline it's just amazing.
Desventajas: They did everything on high customer expectations level.
Opinión de
-
9,6
Ventajas: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Desventajas: The flight was delayed for more than two hours. Upset with it.
Opinión de
-
9,6
Desventajas: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Opinión de
-
5,0
Ventajas: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Opinión de
-
7,3
Ventajas: Good entertainment system
Desventajas: Chaotic boarding process
Opinión de
-
7,3
Desventajas: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Opinión de
-
2,0
Ventajas: We like the people doesn’t even want to help you !!!!!
Desventajas: The worst customer service and Communication airline ever. A lot of things can be done better
Opinión de
-
7,6
Ventajas: The crew was great!
Desventajas: More space
Opinión de
-
7,0
Ventajas: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Desventajas: The switch from one terminal to the next was horrible
Opinión de
-
7,6
Ventajas: Entertainment system
Desventajas: Food
Opinión de
-
2,0
Desventajas: I miss the flight and I need to change it please
Opinión de
-
9,6
Desventajas: Poor connection
Opinión de
-
2,0
Ventajas: I did not like it.
Desventajas: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Opinión de
-
2,0
Ventajas: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Desventajas: Do not offer a route that you are not going to or have approval to fly.
Opinión de
-
10,0
Ventajas: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Opinión de
-
9,6
Desventajas: Food
Opinión de
-
9,6
Desventajas: Food
Opinión de
-
10,0
Ventajas: 787 Plane, leg space, polite and beautiful staff + service.
Desventajas: Need to improve on food
Opinión de
-
8,0
Ventajas: Yes
Desventajas: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Opinión de
-
10,0
Ventajas: too early to say
Opinión de
-
8,6
Ventajas: did not get lost
Desventajas: in Xian, had been led to walk long distance and wait in wrong gate
Opinión de
-
8,8
Ventajas: Smiles，answer calls, clean toilets
Desventajas: Some notes in toilet might be inaccurate like ask us to install waste bin?
Opinión de
-
6,6
Ventajas: Seating was Comfortable.
Desventajas: Cancel the day of the flight. Had to leave the next day.
Opinión de
-
8,6
Ventajas: Excellent crew, kind, helpful and smiling Nice food Good plane
Desventajas: Limited movie selection, considering this long flight
Opinión de
-
10,0
Ventajas: Hawaiian really is a hospitable airline, they have a good heart.
Opinión de
-
2,0
Ventajas: NADA EL VUELO SE CANCELO
Desventajas: CANCELARON EL VUELO Y ME HICIERON PERDER $.700 DOLARES
Opinión de
-
2,0
Ventajas: NADA, EL VUELO SE CANCELÓ
Desventajas: NO PUEDEN CANCELAR UN VUELO SOLO PORQUE LES DA LA GANA, PERDI EL VUELO A MIAMI Y PERDI $.700 DOLARES
Opinión de
-
9,0
Desventajas: More movies in different languages
Opinión de
-
9,6
Ventajas: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Desventajas: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Opinión de
-
9,3
Ventajas: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Desventajas: The domestic flight food was only bearable.
Opinión de
-
5,0
Ventajas: Crew was attentive
Desventajas: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Opinión de
-
10,0
Desventajas: Airline lounges
Opinión de
-
10,0
Desventajas: Airline Lounges
Opinión de
-
10,0
Ventajas: Comfortable, kind staff, and great amenities provided on board.
Opinión de
-
10,0
Ventajas: Awesome!
Desventajas: Nothing!
Opinión de
-
10,0
Ventajas: Very happy with all the services!
Opinión de
-
10,0
Ventajas: Great crew. Food. Lay flat bed.
Opinión de
-
3,3
Desventajas: The seat super uncomfortable and narrow.
Opinión de
-
4,3
Ventajas: Nice plane and crew.
Desventajas: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Opinión de
-
4,3
Desventajas: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Opinión de
-
7,6
Ventajas: Nice crew
Desventajas: My passport number was incorrect leading to an inconvenience at check in
Opinión de
-
10,0
Desventajas: No habia counter del check in de la aerolinea y ningun letrero en inglés.
Opinión de
-
8,3
Desventajas: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Opinión de
-
9,6
Ventajas: More leg room for economy class would always be much appreciated.
Opinión de
-
2,0
Ventajas: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Desventajas: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Opinión de
-
4,6
Just another Chinese airline.
Ventajas: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Desventajas: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Opinión de
Estado del vuelo
Mapa de rutas de Hainan Airlines
Principales aeropuertos en los que opera Hainan Airlines
- Aeropuerto Pekín Capital (PEK)
- Aeropuerto Haikou Meilan Intl (HAK)
- Aeropuerto Shenzhen (SZX)
- Aeropuerto Cantón-Baiyun (CAN)
- Aeropuerto Xi'an (XIY)
- Aeropuerto Sanya Phoenix Intl (SYX)
- Aeropuerto Chongqing (CKG)
- Aeropuerto Hangzhou (HGH)
- Aeropuerto Changsha Huanghua Intl (CSX)
- Aeropuerto Urumqi (URC)
- Aeropuerto Zhengzhou (CGO)
- Aeropuerto Dalian (DLC)
- Aeropuerto Nankín Lukou Intl (NKG)
- Aeropuerto Taiyuan (TYN)
- Aeropuerto Shangai Pu Dong (PVG)
Información de contacto de Hainan Airlines
- HU Código IATA
- +86-898-95339 Llamar
- hainanairlines.com Visitar
Descripción de Hainan Airlines
La compañía china Hainan Airlines es una de las aerolíneas privadas del país de mayor tamaño. Nace en el año 1989 y opera tanto vuelos comerciales como de tipo chárter. Su sede central se encuentra en el aeropuerto internacional de Haikou-Meilan, pero también cuenta con aeropuertos de apoyo secundarios en Pekín o Xi’an. Forma parte del grupo Grand China Air, junto a otras tres aerolíneas chinas.
Entre Hainan Airlines y sus diferentes filiales realizan vuelos a más de cien destinos diferentes, incluyendo destinos nacionales e internacionales, por ejemplo a Europa, África, Asia, Norteamérica o Centroamérica. Para ello, la aerolínea cuenta con una flota de más de doscientas treinta aeronaves. De entre los distintos aviones que posee la compañía, cabe destacar el modelo Boeing 737-800, que se utiliza, sobre todo, en destinos nacionales. También dispone del Airbus A330-300, con capacidad para más de doscientos noventa pasajeros.
Los menores que tengan edades comprendidas entre cinco y doce años y que viajen solos, tendrán que ir acompañados por un miembro de la tripulación de Hainan Airlines, debidamente preparado. Este servicio tendrá que solicitarse como mínimo 60 min antes de la salida del vuelo y no soporta ningún coste adicional. Durante el vuelo, el niño dispondrá de todo tipo de juegos y vídeos de contenido infantil para que pase el viaje de la mejor manera posible.
Con esta compañía, se pueden obtener tres tipos de billetes diferentes. El billete de clase Turista ofrece asientos confortables, un menú con platos propios de la cocina china y algunos accesorios, como mantas o almohadas. Con la clase Premium, los asientos son de mayor tamaño y hay embarque preferente. En clase Business, los asientos se convierten en camas, tienen puertos USB y mayores opciones gastronómicas.
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.