Encuentra vuelos baratos en Hainan Airlines

Great legroom.

Ventajas: More than enough room for a six footer.

Desventajas: No entertainment. Food was much worse than my flight on Hainan last year.

Room for improvement

Ventajas: I enjoyed the entertainment, and the food.

Desventajas: I didn't like that I felt invisible and had to remind the staff for a simple glass of juice. When giving out snacks and food they looked over me several times and didn't even ask after they had served the other two people if I needed anything. I even asked in Chinese. Just was weird and uncomfortable.

Terrible

Ventajas: Nothing. From the moment we got to the airport the trouble started.

Desventajas: The people are rude. Passengers and employees. The seats were old. The food was gross and the drink selection was non existent.

Desventajas: 4 hr delay

Why is this a 5* Airline??

Ventajas: The inflight entertainment was good. The seats seem to be wide. The ticket price was good, but only if not booked directly on their website (there it was double of what I paid...).

Desventajas: Boarding started about 30 minutes late - no announcement, no we’re sorry. Then the doors were not closed for more than 10 minutes after all passengers were on board, again no announcement, no we’re sorry. The beverage selection was only water, juice or tea. For food no veggie option was available. The crew’s English was pretty bad. The cabin was not clean - the side of a seat more in front was sprayed with some brown liquid. Getting out of the plane we had to wait very long because every passenger de boarding had to be checked on a list, and only one Hainan staff was doing this. Overall I do not understand how this can be a five star airline.